KNOWLEDGE MANAGEMENT
WHAT IS IT?
WHY?
DEVELOPING THE CKUB KM PORTAL
Maznah Mohd Noordin
What is knowledge management?
'Knowledge management is a multi-disciplined approach to
achieving organisational objectives by making the best use of
knowledge. It involves the design, review and implementation of
both social and technological processess to improve the
application of knowledge, in the collective interest of
stakeholders' (Standards Australia 2003, p.3)
Knowledge management (KM) is the way in which organisations create,
find, use, share and organise knowledge. The purpose of KM is to
improve performance by making sure people can access and apply
the right knowledge, at the right time and the right place.
(Constructing Excellence -Demystifying Knowledge A Best Practice Guide
for the Construction Industry
Maznah Mohd Noordin
Why knowledge management?
Changing Trends
Formula Fifties,
Sensitive Sixties,
Strategic Seventies,
Excellent Eighties
Nanosecond Nineties
Increasing competition / remaining
relevant
The 2000’s ?
Changing customer demands – time,
cost, flexibility, quality
Fast rate of changes – technology,
politics etc
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Changing Trends
The 2000’s
Emergence of the
Knowledge Era
K economy
K worker
K based organisation
K driven organisation
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Phases of Growth toward K- based Economy
Knowledge
Based
Hi tech.
Knowledge &
manufacturing & Technology
Services
Driven
Medium tech. Productivity
manufacturing &
Driven
Services
Assembly type
manufacturing
Primary
commodities
Investment
Driven
Labour
Driven
Labour
Driven
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THE MASTER PLAN FOR KNOWLEDGE
BASED ECONOMY
Fast forwarding the Public Sector into the Kbased Civil Service
GOALS AND TARGETS
Develop a world-class knowledge-based public
service
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THE MASTER PLAN FOR KNOWLEDGE
BASED ECONOMY
Fast forwarding the Public Sector into the Kbased Civil Service
STRATEGY
Focus on four main areas: human resources;
organisation and structure; work processes; and ICT
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THE MASTER PLAN FOR KNOWLEDGE
BASED ECONOMY
Fast forwarding the Public Sector into the K-based Civil Service
MEASURES
Developing Human Resources
Reform of Structure and Organisation
Reform of Work Processes
Absorption and Application of ICT
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THE MASTER PLAN FOR KNOWLEDGE
BASED ECONOMY
Fast forwarding the Public Sector into the K-based Civil Service
oDevelop a K management system
oDevelop competency based
management of human resources
MEASURES
oAttract the best brains
oImprove training policy & strengthen
training programmes
Developing Human Resources
Reform of Structure and OrganisationoInculculate stronger thinking skills
and a culture of innovation
Reform of Work Processes
Absorption and Application of ICT oStrengthen capacity for policy
analysis and R&D
oetc
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Supporting KM - The experts say…
According to Mike Davidson[dav96],, what's
really important to an organisation is:
•Mission: What are we trying to accomplish?
•Competition: How do we gain a competitive
edge?
•Performance: How do we deliver the
results?
Change: How do we cope with change?
How do we deal with all these?
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KNOWLEDGE MANAGEMENT
is the answer
Knowledge is `POWER’
Improved efficiency
Continuous improvement
knowledge
management
enhance ability and capacity to
deal with and develop in
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Mission
Competition
Performance
Change
KNOWLEDGE MANAGEMENT
IS
the secret ingredient in
ACHIEVING EXCELLENCE
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The TQM Philosophy
EXCELLENCE
BENCHMARKING
LEARNING ORGANISATION
ISO PROCEDURES ETC for
Quality Management System
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Developing the KM Portal
GETTING STARTED
Which direction –determining goals
To put in place a one stop K centre for all QS
needs
To put in place the gateway for continuous on line
learning
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Developing the KM Portal
HOW TO DEVELOP
Understanding Knowledge
Identifiying the K areas – preparing the matrix
KM Process
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Understanding Knowledge
TACIT
KNOWLEDGE
Locked in people’s heads
Experience, Lessons
learned
EXPLICIT
KNOWLEGE
In files, guides, manuals
Problems in retrieving
Lost when people leave
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Preparing the Matrix
Identifying Knowledge Areas based on Competency requirements
Knowledge Areas:
Procurement
Contract Administration
Cost Information
Consultants
Standards
Organisational development
Career/self development
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Preparing the Matrix
Identifying Knowledge Areas based on Competency requirements
Knowledge Areas:
Procurement
Contract Administration
Cost Information
Sub knowledge Areas
Consultants
Standards
Organisational development
Career/self development
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The KM process
On going process which needs
support from everyone
Creating New K
Combining available K
KNOWLEDGE
Securing K
Distributing K
Basic elements : Create find
use
share
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organise
The KM process
developing new k based on
creative ideas, analysis of
mistakes, daily experiences and
hard work in research and
development
Combining available K
Creating New K
KNOWLEDGE
Distributing K
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Securing K
The KM process
Creating New K
Combining available K
KNOWLEDGE
Distributing K
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procuring K from
individuals and
making it accessible
for everone and
available at the right
place and at the right
time.
Securing K
The KM process
Creating New K
Combining available K
KNOWLEDGE
Distributing K
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Securing K
actively distributing K to
those who can make use
of it
The KM process
Creating New K
Combining available K
about the problems of
people not knowing who
has what K and leading to
for example people
reinventing procedures
and processes.
KNOWLEDGE
Distributing K
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Securing K
What nextThe Challenges
Will people share?
What about usage?
Ability to create new K at the required pace
The K environment is changing faster than our
ability to learn
How to overcome
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What next
Getting people to share - Finding the
mechanisms - formulating policies
Not to become mere consumers of K but also K
producers
Expanding & improving the KM portal / Creating
new K – exploring new areas
Working groups to develop
specific areas ?
Think tank group?
Representatives from each
Bahagian/Negeri to report
new K?
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THE PLAN – the whole picture
Stage 1
Capture Knowledge
Matrix to
identify K
areas
Identify Best
Practices
Collect existing K
Stage 2
Sharing/Using Knowledge
K creation
K providers
Stage 3
Enhancing Organisational
Learning
K users
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The
CKUB KM Portal
A journey but not a destination
Humble beginnings
– The journey of a thousand miles
must begin with a single step
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THANK YOU
Maznah Mohd Noordin