Malcolm Baldrige Award for
Education
Kyle Carney
What Will be Covered
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Baldrige for Education
How Can it be Used in Your Organization?
Baldrige for Education: In-Depth
How it works
Baldrige in Action
Putting it to the Test
Summary
Readings List
Baldrige for Education
• History
– In the Mid 1980’s US recognizes need to improve Quality
Assurance measures
– Malcolm Baldrige National Quality Improvement Act of
1987 issued by US Congress
– Purpose is to improve competitiveness of US businesses in a
global market by:
• identifying and recognizing role-model businesses
• establishing criteria for evaluating improvement efforts
• disseminating and sharing best practices
Baldrige for Education (cont.)
• History
– 1999: Expanded to Healthcare and Education
– 2005: Expanded to Nonprofit and Government
Organizations
• The Education Category has received 151
applicants since its inception in 1999
• 8 Applicants have been selected as
recipients of the Award
How Can it be Used in Your
Organization?
• Brainstorming:
– Spend 5 minutes writing issues/concerns within the
Education industry
– Without talking, categorize each of these issues
collectively
– After categorizing, there should be an established list of
key concerns in the industry, with specifics for each
concern
How Can it be Used in Your
Organization? (cont.)
• Brainstorming:
– List established categories that were brainstormed
– Take a couple minutes and think how applying for the
Baldrige award can help improve each category
– Discuss
Baldridge for Education: In-Depth
• Getting Started
– Eligibility
• Before Applying, must check eligibility of your firm
1. Visit Baldrige website:
- http://www.nist.gov/baldrige/publications
2.
Click on “Baldrige Award Application Forms”
3.
Click on “Eligibility Form”
4.
Proceed to fill out Word Document
Baldridge for Education: In-Depth (cont.)
• Getting Started
– Application
• To Apply your firm for the Malcolm Baldrige Award for
Education:
1. Click on “Application Form” on the Baldrige website
2. Submit the form, along with:
• Application Fees
• Application Report
How it Works
• Purpose
1. Raise awareness about the importance of performance
excellence in driving the U.S. and global economy
2. Provide organizational assessment tools and criteria
3. Educate leaders in businesses, schools, health care
organizations, and government and nonprofit agencies
about the practices of best-in-class organizations
4. Recognize national role models and honor them with
the only Presidential Award for performance
excellence
How it Works (cont.)
• What Organizations receive
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Feedback from team of experts
Focus on organizational Improvement
Opportunity to be a national role-model
If selected, prestige of the Presidential Award
How it Works (cont.)
• After Application, Baldrige Award Examination follows in
3 stages:
1.
Independent Review
2.
Consensus Review
3.
Site Visit Review
• Not every stage is guaranteed
– At the end of each stage, a judge or group of judges will review
that section and determine whether or not your company
progresses
Baldrige Evaluation Process
How it Works (cont.)
• How You are Judged
– Based on 7 Categories (next slide)
– Each of these categories can be broken down
into two dimensions:
• Process
– Methods your organization uses for improvement
– Categories 1-6
• Results
– Outputs and outcomes in achieving the requirements
– Category 7
How it Works (cont.)
Baldrige Education Criteria for Performance Excellence Framework
How it Works (cont.)
• Stage 1: Independent Review
– Baldrige Application is given to an Examiner
– Examiner thoroughly reviews application
– Examiner judges organization based on 7 categories
(previous slide)
– Based on the scores, Examiner sends report for Stage 2:
Consensus Review
How it Works (cont.)
• Stage 2: Consensus Review
– Application is sent to a group of Examiners
– Examiners review the organization individually
– Examiners then participate in a conference call until
coming to a consensus with each category
– Examiners determine if organization qualifies for site
visit
• If not, organization is given an in-depth feedback report
How it Works (cont.)
• Stage 3: Site Visit
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Group of Examiners travel to site of organization
Examiners spend 6-7 days on-site
1-2 of these days are spent alone reviewing notes
Final report will be used in the determination of the
Baldrige Award Winners
Baldrige in Action
• Richland College
– Located in Dallas, TX
– One of 7 community colleges in the area
– First Community College in the nation to win
the Baldrige Award
Baldrige in Action (cont.)
• Richland College
– From 2002-2005, number of students to
complete curriculum increased from 500 -1660
– From 2000-2005, enrollment increased by
2,000 students
– Excellent leadership training: 22 of its former
employees presidents at other colleges
Putting it to the Test
• Refer back to Richland College
– http://www.baldrige.nist.gov/PDF_files/Richlan
d_College_Profile.pdf
• Spend 10-15 minutes filling out the SelfAnalysis Worksheet for Categories 1-2
(Leadership & Strategic Planning) as if you
were Richland College
Putting it to the Test
• Discuss some of the strengths Richland has
• What are your organization’s biggest
strengths?
• What are some strategies your organization
can implement to emulate Richland’s success?
• Set a day for your organization to thoroughly
complete this worksheet for itself
Summary
• Malcolm Baldrige National Quality Award for Education established
in 1999
• Purpose is to educate organizations in performance excellence
management
• Must be eligible to apply
• Application process broken into 3 stages:
– Independent Review
– Consensus Review
– Site Visit
• If eligible, receive invaluable feedback from team of experts, renewed
focus on organizational improvement, and potential opportunity to be a
national role-model & prestige of the Presidential Award
Suggested Readings/Sources
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Badri, Masood Abdulla, Hassan Selim, Khaled Alshare, Elizabeth E. Grandon, Hassan
Younis, Mohammed Abdulla, (2006) “The Baldrige Education Criteria for Performance
Excellence Framework: Empirical test and validation”, International Journal of Quality
& Reliability Management, Vol. 23 Iss: 9, pp. 1118-1157
Daniels, Susan E. (2002). First to the top. Quality Progress, 35(5), 41-53. Retrieved
March 27, 2011, from ABI/INFORM Global. (Document ID: 120660016)
National Institute of Standards and Technology. "Baldrige by Sector: Education." Web.
27 Mar. 2011. < http://www.nist.gov/baldrige/enter/education.cfm>
Ruben, Brent D., Travis Russ, Stacy M. Smulowitz, Stacey L. Connaughton, (2007)
"Evaluating the impact of organizational self-assessment in higher education: The
Malcolm Baldrige/Excellence in Higher Education framework", Leadership &
Organization Development Journal, Vol. 28 Iss: 3, pp.230 – 250