Next Steps
The Action Period
Bright Futures Training Intervention
With Office Staff
Workshop 1
1
What Happens Next?
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Continued data collection
Monthly progress reports
Feedback reports
Monthly conference calls facilitated by project
staff
 Group e-mail list
2
Project Timeline
3
Review of Data Collection
 Chart reviews on 20 patients younger than 5
years submitted by the 15th of each month
 Monthly progress reports submitted by the 30th
of each month
4
Feedback Reports
 Summary of progress on goals
 Includes data received by 15th of the month
 Faxed or e-mailed to your office
5
Conference Calls
Purpose
 Share successes and challenges.
 Plan strategies to make improvements.
 Provide toolkit feedback.
 Share learning.
 Get support.
 Discuss new ideas.
 Periodic clinical updates.
6
Conference Calls
 Who should attend

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Improvement Team including physician lead
All interested staff
 What to expect
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Be prepared to report on progress, including cycles
you have completed and what you learned.
Questions and guidance.
7
Conference Calls
 Once per month
 One hour long
 Call days/times TBA
8
Conference-Call Etiquette
 Please keep background noise to a minimum.
 Mute your speakerphone when you are not
speaking.
 Speak close to the speakerphone or use a
handset.
 Identify yourself before speaking.
9
Conference-Call Etiquette
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Speak one at a time and avoid interrupting.
Please do not call from a car or cell phone.
Be succinct.
Limit paper shuffling.
DO NOT use HOLD (background music).
10
Workshop II
 Success stories showcase
 Reports on progress
 Clinical updates
11
Parting Thoughts
 What can you do by next Tuesday?
 You learn more from your mistakes than your
successes.
 Teamwork counts!
12