<Project Name> Project Brief <date> <Project Manager name> <regional project-id> Template version 2.0 <project name> 1. Mandate <project ID> Project Background – Rationale for Action Project Governance Please summarize the project background Governing Body Name(s) Project Manager Project Board Executive Sr. User Sr. Supplier Sponsor Project Planning Project Objectives • Please summarize the project objectives in a list (1-5) and link them to your company KPI’s (e.g. risk, profit, cost) Project Deliverables • Please summarize the project key deliverables in a list (1-5) Milestone Budget / Resources Date EUR x 1000 Start date xx-xx-xxxx Cash out 2011 End date xx-xx-xxxx P&L 2011 Launch date: xx-xx-xxxx Cash out 2012 Tolerance (calendar days): Next step (specify 1,2,3) Overall project P&L 2012 +n/-n Tolerance (%) +n% / -n% +n% / -n% Resources Int n mandays n mandays Resources Ext n mandays n mandays Benefits Constraints & Risks Please describe any limitations you can think of Project Dependencies In Scope Out of Scope • Please summarize what is in scope • Please summarize what is out of scope Project 2 Dependency <project name> Document Management <project ID> Revision History Version Revision Date Status Summary of Changes By Approvals This document requires the following approvals. Signed approval forms are filed in the Management section of the project file. Name Signature/Approved Title Executive Senior User Senior Supplier Date of issue Version For each ‘’ a description needs to be provided on the recommnedations building block (3). Distribution This document has been distributed to. Name Title Date of issue 3 Version 3. Project Background / Dependencies <project name> <project ID> Context of the Project << Why is it needed, what’s the history, how does it fit in a project programme (which?)? >> Project name Project name This Project Project name Project name Project name Delivers output to Waiting for output from 4 <project name> 4a. Scope (1/2) <project ID> Geographic Client Distribution Involved Involved Involved Involved Area Groups Channels Processes Systems Departments Products Process name 1> <Process name 2> <System name 1: Interface change, Set up New module decom> Benelux CRE AP IM global Country x Country y … Agent Broker Bank Direct Flex Force <Process name n> <dep. name> ? <xxx name 1> <xxx name 2> <System name n : Interface change, Set up New module decom> <xxx name n> Key deliverable <name deliverable> Point of Value Weight %* Depth (project execution phases - deployment - handover – benefit realization) <description of the steps to be carried out> Total PoV Out of Scope <description of the out of scope items> PoV: ‘Business capabilities to measure project execution success’ 5 <project name> 4a. Scope (2/2) Key deliverable Point of Value Weight %* <name deliverable> Total PoV <project ID> Depth (project execution phases - deployment - handover – benefit realization) <description of the steps to be carried out> 100% <description of the out of scope items> Out of Scope 6 <project name> 4b. Product Breakdown Structure 1 Milestone 1.1 Key deliverable <project ID> 2 Milestone 1.3 External deliverable 2.1 Group A 2.2 Group B 2.2.1 Sub deliverable 1.1.1 Sub deliverable 1.1.2 Sub deliverable 1.1.3 Sub deliverable 2.1.1 Sub deliverable 2.1.2 Sub deliverable 2.2.2 Sub deliverable 1.1.3.1 Sub deliverable 2.2.3 External deliverable 1.1.3.2 Sub deliverable Legend Milestone 7 Group (Sub) Product/ deliverable External deliverable 5. Acceptance Criteria <project name> (to accept completed project) <project ID> MoSCoW M/S/C/ W Definition in measurable terms of what must be done for the final product to be acceptable to the customer and staff who will be affected. Topic Current level (situation before the project) Target dates Major functions Appearance Personnel level required to use/operate the product Performance levels Capacity Accuracy Availability Reliability Development costs Running costs Security Ease of use Timing 8 Acceptance level (acceptable at hand-over) <project name> 6a. Impact Analysis Impact Level <project ID> Description of the Impact Low What is the most important from a commerce perspective (e.g. client satisfaction, increased saels, new products, ….) Medium (incl. culture & performance): What has the most important impact on the people? What main departments/functions will be affected? Approximately how many people are affected by the solutions set in your project (change targets)? To what extent are you aiming to hire, retain or lay off people? How does the realization of your project help in achieving a common winning performance culture? (one aligned organizational culture and mindset, and act and think as one team with local teams focused on the customer) Organisation Medium What are the most important organizational changes? E.g. structure, roles & responsibilities, competencies, payment structure? Processes High What are the most important process changes? Which processes are you changing? Are you aiming at modifying or fully redesigning processes? Technology High What are the most important system changes? Are you aiming at replacing, modifying or building new systems? Facilities, Legal, Housing Low What are the most important changes in facilities / locations? E.g. centralizing, opening new locations, closing locations? Commerce People 9 <project name> 6b. Project Approach <project ID> Developed In House Project name Package Based on Specific Technology Based on existing product Legend Road to follow Big Bang implementation In stages, rolling wave planning Alternative path (not chosen) Alternative A Alternative B Alternative C Comments •… •… •… •… •… 10 <project name> 6c. Assumptions A/A Title <project ID> Description Project Critical Date Impact on the Project 1 Low 2 Medium 3 High 4 5 6 11 <project name> 7b. Risks Risk description Provide a description of the risk <project ID> Impact assessment Provide a description of the impact Probability Rare / Unlikely / Possible / Likely / Almost certain Impact Priority Mitigating action Insignificant / Minor / Moderate / Major / Catastrophic Low / Medium / High / Critical Provide a description of the mitigating action Date to be Risk owner resolved xx-xx-xxxx Provide the name of the risk owner Low Medium High Critical To be reported to Project Board Risk Priority Levels PROBABILITY once a month (almost certain) once a quarter (likely) once a year (possible) once every 5 years (unlikely) once every 10 years (rare) 5 4 3 2 1 Medium High Medium Medium low Medium low low low low Insignificant High Critical High High Medium High Medium Medium low Medium Minor 12 Critical Critical Critical Critical High Critical High High Medium High Moderate IMPACT Critical Critical Critical Critical High Critical Critical Critical Critical Critical Major Critical Critical Critical Critical Critical Catastrophic 8a. Cost and Benefit Cash Flow Streams 13 <project name> <project ID> <project name> 9. Organisation <project ID> Sponsor Project Board <project name> Executive/Owner Sr. User Sr. Supplier Other Stakeholders Project Manager <name> Project Assurance <name> (PMO) <name> (Expert) <name> (Architecture) Project Team <project name> <Lead Team X> <name> <name> <name> <Lead Team Y> <name> <name> <name> 14 <Lead Team Z> <name> <name> <name> <project name> 10. Project Plan / <date> 2011 Jan Feb Mar Apr May <project ID> Jun Jul Aug Sept Oct Nov Requirements gathering Business requirements Functional requiremetns Approval of requirements by Project Board Product design and build of prototype First design Review design Build prototype Testing FAT UAT Roll out / implementation Prepare for roll out Legend Local communication and training local organization Milestone Stage 2 Stage 3 Stage 4 Tolerance: =/- xx days 15 <project name> 20. Initiation Stage Plan / <date> 2011 date date date date date date date <project ID> date date date date PID preparation Detail Business requirements Define PoV’s and deliverables Detail functional requirements Detail System requirement s Prepare Quality Plan Prepare Comm. Plan Resourc e Planning Create Project Plan Refine Business Case PID quality approval PID Approval by Project Board Legend Milestone Tolerance: =/- xx days 16 <project name> 11. Resources / <date> <project ID> Needed for PID creation Deliverable Name Role Department / Vendor name Total cost 17 Mandays/ week Start-date Enddate Purch. Tariff incl VAT Total planned Mandays Total cost <project name> 14. Budget Details / <date> <project ID> Needed for PID creation Currency: Project Budget Details EUR Budget Approved Change Requests (+/-) Actual Costs Committed Costs Estimated to Complete Budget Forecast (total) CAPEX (Investments) Software Hardware Other (IT or depreciated assets) 0 0 0 0 0 0 0 0 0 OPEX (cost out of pocket) 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 N/A N/A N/A N/A N/A N/A Cost Category Contingency RESOURCES MDs Internal Staff MDs - IT Internal Staff MDs - non IT Total Cost (OPEX incl. internal staff cost) OPEX Resources OPEX Resources Budget approved 0 0 Estimated to Complete 0 0 Actual Costs 0 0 Budget Forecast (total) 0 0 Commited Costs 0 0 Bugeted - Forecasted 0 0 Remaining Budget 0 0 Forecasted Budget Usage [%] N/A N/A N/A N/A Budget usage [%] 18 <Project Name> Project Initiation Documentation <Date> <Project Manager name> <Regional Project-id> Version 2.0 <project name> Document Management <project ID> Revision History Version Revision Date Status Summary of Changes By Approvals This document requires the following approvals. Signed approval forms are filed in the Management section of the project file. Name Signature/Approved Title Executive Senior User Senior Supplier Date of issue Version For each ‘’ a description needs to be provided on the recommnedations building block (3). Distribution This document has been distributed to. Name Title Date of issue 20 Version PID Please include all building blocks from the PB except the initiation stage plan, resources and budget. 21 <project name> 11. Resources Deliverable Name Role <project ID> Department / Vendor name Mandays/ week Startdate Enddate Purch. Total Resource Tariff planned Total Resources manager incl Mancost commited? name VAT days Total cost 22 <project name> 12. Budget Details / <date> <project ID> Currency: Project Budget Details EUR Budget Approved Change Requests (+/-) Actual Costs Committed Costs Estimated to Complete Budget Forecast (total) CAPEX (Investments) Software Hardware Other (IT or depreciated assets) 0 0 0 0 0 0 0 0 0 OPEX (cost out of pocket) 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 N/A N/A N/A N/A N/A N/A Cost Category Contingency RESOURCES MDs Internal Staff MDs - IT Internal Staff MDs - non IT Total Cost (OPEX incl. internal staff cost) OPEX Resources OPEX Resources Budget approved 0 0 Estimated to Complete 0 0 Actual Costs 0 0 Budget Forecast (total) 0 0 Commited Costs 0 0 Bugeted - Forecasted 0 0 Remaining Budget 0 0 Forecasted Budget Usage [%] N/A N/A N/A N/A Budget usage [%] 23 <project name> 13a. Quality Plan Key Deliverable <project ID> Quality Criteria (Business Requirements) To be reviewed by (on behalf of Sr. User) To be reviewed by (on behalf of Sr. Supplier) <key deliverable 1> <Quality criteria 1> <Quality criteria 2> <Quality criteria n> <name 1> <name 2> <name n> <name 1> <name 2> <name n> <key deliverable 2> <Quality criteria 1> <Quality criteria 2> <Quality criteria n> <name 1> <name 2> <name n> <name 1> <name 2> <name n> 24 <project name> 14. Benefits Review Plan Quantification (non) Financial Benefits (KPI) Who is accountable When to achieve Resources needed to carry out review 25 <project ID> Baseline measures How will the performance of the project’s products (deliverables) be reviewed <project name> 15a. Stakeholders Map <project ID> Position stakeholders on the map 1• Importance of the stakeholders to the organisational activity Low Medium Key stakeholders need to accept the objectives and will be fully engaged •Participation project board High •Sign-off business requirements •Name High •Risk •Name •Weekly highlight reports & issue log 1 •Name •Compliance •Regular business update meetings •Operational acceptance 2• Medium 2 •Careful monitoring and management as they may be a source of significant risk PMO (Audit) Stakeholders need to agree the translation of objectives into activities •Good working relationships to ensure an effective coalition of support for the project •Name •Progress updates via newsletters 3 3• •Name Stakeholders be kept informed of progress and remedies taken to achieve the objectives •limited monitoring or evaluation •Progress updates via newsletters Low Potential impact of organisational activity of the stakeholders •Demo product 4• 4 Stakeholders notified of milestone completion •limited monitoring or evaluation •Progress update via newsletters 26 <project name> 15b. Communication Management Strategy <project ID> – What is the communication issue? Project Background – What should be known on forehand? Analysis Please summarize the project background Please summarize the communication issue Assumptions • Please summarize the communication assumptions in a list (1-5) Project Communication Action Plan Actions What 1 Newsletters <milestones> 2 Presentations at (informal) meetings 3 Public newsletter 4 Mass media clippings 5 Lessons learned When Requirements How Responsible 6 27 Agree with Preparation Approval Adressee <Work package name> <Project name> <date> <Project Manager name> <regional project-id> Version 2.0 <project name> Document Management <project ID> Revision History Version Revision Date Status Summary of Changes By Approvals This document requires the following approvals. Signed approval forms are filed in the Management section of the project file. Name Signature/Approved Title Date of issue Version Project Manager Senior Supplier For each ‘’ a description needs to be provided on the recommnedations building block (3). Distribution This document has been distributed to. Name Title Date of issue 29 Version Work Package Please include Mandate + Scope + Product Breakdown building blocks from the PID 30 21. Work Breakdown - <project name> <project name> Work Package - <work package name> <project ID> 1 Milestone 1.1 Key deliverable 1.1.1 Sub deliverable 1.1.2 Sub deliverable 1.3 External deliverable 1.1.3 Sub deliverable 1.1.3.1 Sub deliverable 1.1.3.2 Sub deliverable Legend Milestone 31 Group (Sub) Product/ deliverable External deliverabl e 22. Product Description - <project name> Work Package - <work package name> (1/3) (sub) deliverable <name deliverable> Depth (project execution phases - deployment - handover – benefit realization) <description of the steps to be carried out> <description of the out of scope items> Out of Scope 32 <project name> <project ID> 22. Product Description - <project name> Work Package - <work package name> (2/3) Quality criteria Quality method Reviewed by (on behalf of Sr.User) <project name> <project ID> Reviewed by (on behalf of Sr.Supplier) <Quality criteria 1> <description of how criteria will be checked> <name 1> <name 2> <name n> <name 1> <name 2> <name n> <Quality criteria 2> <description of how criteria will be checked> <name 1> <name 2> <name n> <name 1> <name 2> <name n> 33 22. Product Description - <project name> Work Package - <work package name> (3/3) Layout, Format <project name> <project ID> <<Fill in here and replace description of layout, format, often by referring to existing standards or documents>> <<Fill in here and replace>> Techniques Relation to other activities or products <<Fill in here and replace: activities or products that must be completed first or dependent on the results of this work package.>> <<Fill in here and replace contact names>> Contacts <<Fill in here and replace: e.g. deadlines etc.>> Delivery requirements <<Fill in here and replace>> Additional requirements / Assignments 34 Highlight Report Please include budget details building block from PID 35 Project Manager: xxx Project Owner: yyy Project ID: id Project Name - Highlight 1/2 Reporting period dd/mm/yyyy – dd/mm/yyyy Project Cost Center: CC Objectives of the Project Project Progress KPI Status •… Start Date: mm/yyyy Planning G •… End Date: mm/yyyy Cost G Revised End Date: mm/yyyy Scope G Milestone/ Main Result 1 <Key Deliverable 1> Phase [T0-T6]: Tx Resources G PoV%: x% Risk Level L PoV% Due date Revised date Indicator % Complete Explanation % dd/mm/yy dd/mm/yy GREEN 70% <brief comments on recent results / scope altered / blocking events AMBER 40% GREEN 100% GREEN 0% 2 <Key Deliverable 2> done reporting period n <Release into production> n+1 <End Project Report> Issue 1 dd/mm/yy dd/mm/yy Consequences Mitigation Actions In terms of: planning, budget, resources and for other projects 2 3 36 Decisions Needed Project Manager: xxx Project Owner: yyy Project ID: id Project Name - Highlight 2/2 Reporting period dd/mm/yyyy – dd/mm/yyyy Project Cost Center: CC Activities Planned for the Next Period Activities executed in the Reported Period (dd/mm/yyyy – dd/mm/yyyy) Actvitity Activity Change requests Reason for the change 1 Requested date Description In terms of: planning, budget, resources and for other projects 2 3 37 Status Estimated added cost Estimated added/ diminished effort ( +/mandays) <Project Name> End Stage Report <date> <Project Manager name> <regional project-id> Version 2.0 <project name> Document Management <project ID> Revision History Version Revision Date Status Summary of Changes By Approvals This document requires the following approvals. Signed approval forms are filed in the Management section of the project file. Name Signature/Approved Title Executive Senior User Senior Supplier Date of issue Version For each ‘’ a description needs to be provided on the recommnedations building block (3). Distribution This document has been distributed to. Name Title Date of issue 39 Version End Stage Report Please include updated building blocks from the Mandate, Business Case and the last Highlight Report and the Risk building block 40 <project name> 25. Recapitulation Key Deliverables <project ID> Delivered … Project Team Scope Changes ….(PM) please explain what was delivered, who approved, any off-specifations, handover … # (Total number of changes) Main Reasons for Budget/Time overrun ... Duration (Weeks) Budget (Euros) Actual Budget Original Budget 45000 50000 55000 60000 Actual Duration Original Duration 0 10 41 20 30 26. Follow-on Action Recommendations Action Description/Rationale AO-scan Due date Solve Project Issue 1 Y/N Solve Project Issue n Y/N Mitigate Risk 1 Y/N Mitigate Risk n Y/N Recommendation 1 Y/N Recommendation n Y/N <project name> <project ID> Who Post Project Review Plan Describes who is going to measure the business case benefits (including how and when) N.A. PM, stakeholders, PMO department Post Project Review meeting Date and participants for the post project review plan meeting N.A. PM, PMO department 42 <project name> 27. Lessons Learned <project ID> Lessons Learned Concentrate on items which can be of use to future projects. Observations on failures and omissions can be as useful as identification of successful elements. • Which management processes or procedures worked well? • Which management processes have had problems? • Was it easy to achieve the required quality? • Which quality procedures worked well? • Were there any weaknesses in quality procedures for specific types of product? • How well did risk strategies work? • Were there any unforeseen risks? • How well were the risks managed? • Was the contingency used? • Was training in the management, quality and delivery processes and procedures adequate? • Were there recognisable benefits from the level of training given, or recognisable problems caused by lack of training? • How well did any support tools work? • Could anything have been done to improve skill levels before the relevant work was done? Remarks: • Collecting to be mentioned items during the project life cycle makes life easier at the end. (Lessons Log) • What went well, what could be improved? What would you do different if you have to do it again? 43 <Project Name> End Project Report <date> <Project Manager name> <regional project-id> Version 2.0 <project name> Document Management <project ID> Revision History Version Revision Date Status Summary of Changes By Approvals This document requires the following approvals. Signed approval forms are filed in the Management section of the project file. Name Signature/Approved Title Executive Senior User Senior Supplier Date of issue Version For each ‘’ a description needs to be provided on the recommnedations building block (3). Distribution This document has been distributed to. Name Title Date of issue 45 Version End Project Report Please include updated building blocks from the Mandate, Business Case and the last Highlight Report 46 <project name> 25. Recapitulation Key Deliverables <project ID> Delivered … Project Team Scope Changes ….(PM) please explain what was delivered, who approved, any off-specifations, handover … # (Total number of changes) Main Reasons for Budget/Time overrun ... Duration (Weeks) Budget (Euros) Actual Budget Original Budget 45000 50000 55000 60000 Actual Duration Original Duration 0 10 47 20 30 26. Follow-on Action Recommendations Action Description/Rationale AO-scan Due date Solve Project Issue 1 Y/N Solve Project Issue n Y/N Mitigate Risk 1 Y/N Mitigate Risk n Y/N Recommendation 1 Y/N Recommendation n Y/N <project name> <project ID> Who Post Project Review Plan Describes who is going to measure the business case benefits (including how and when) N.A. PM, stakeholders, PMO department Post Project Review meeting Date and participants for the post project review plan meeting N.A. PM, PMO department 48 <project name> 27. Lessons Learned <project ID> Lessons Learned Concentrate on items which can be of use to future projects. Observations on failures and omissions can be as useful as identification of successful elements. • Which management processes or procedures worked well? • Which management processes have had problems? • Was it easy to achieve the required quality? • Which quality procedures worked well? • Were there any weaknesses in quality procedures for specific types of product? • How well did risk strategies work? • Were there any unforeseen risks? • How well were the risks managed? • Was the contingency used? • Was training in the management, quality and delivery processes and procedures adequate? • Were there recognisable benefits from the level of training given, or recognisable problems caused by lack of training? • How well did any support tools work? • Could anything have been done to improve skill levels before the relevant work was done? Remarks: • Collecting to be mentioned items during the project life cycle makes life easier at the end. (Lessons Log) • What went well, what could be improved? What would you do different if you have to do it again? 49