© 2010 Oracle Corporation – Proprietary and Confidential
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Oracle Projects Support
Jodi Jennings– Principal Support Engineer
OAUG Projects SIG - April 18, 2010
The following is intended to outline our general product
direction. It is intended for information purposes only,
and may not be incorporated into any contract. It is not
a commitment to deliver any material, code, or
functionality, and should not be relied upon in making
purchasing decisions.
The development, release, and timing of any features or
functionality described for Oracle’s products remains at
the sole discretion of Oracle.
© 2010 Oracle Corporation – Proprietary and Confidential
Agenda
• Configuration Manager
• What is My Oracle Support Configuration Manager ?
• What Data is collected by configuration manager?
• Review the benefits, features and functionality
• Projects Community
• Q&A
© 2010 Oracle Corporation – Proprietary and Confidential
My Oracle Support: Configuration Manager
My Oracle Support Configuration
Manager
What is it?
• Automates the information exchange between Oracle
and our customers
– Faster resolution and proactive detection of issues
– Utilizes core configuration management capabilities
– Create service requests with improved tracking and
reporting
– Proactive problem avoidance
Configuration Manager
What Data is Collected?
• Captures information about
– Host
– Oracle Software and Patches
• E-Business Suite Patches
• Database and iAS Patches
– Third party software inventory
• Access to this data is limited by
– Hardware
– System Software
– Oracle Product Information
• Collected data does not include
– Business Transactions
– Passwords
– Control Sensitive Information
Configuration Manager
The Four C’s
•
Configuration Collector (at Customer)
–
–
–
–
•
Collector deployed into each Oracle Home
Allows configuration information to be collected and
uploaded directly from the customer site
Collector can be set to auto-update, minimizing customer
maintenance
Uploads initiated by collector over a secure pipe
Centralized repository (at Oracle)
–
–
Contains the customer configuration information
Can be leveraged to provide:
•
Health checks
•
Patch advice
•
Inventory and usage
Configuration Manager
The Four C’s
•
Content Server (at Oracle)
–
•
Acts as publisher of revised configuration collector content
for download by the collector.
Connection with My Oracle Support (at Oracle)
–
–
Allow customers to log SRs referencing the uploads
configurations
Allow customers to view their configuration details
Configurations
Date Security and Privacy
• Customers see the same data as Oracle
• Primary access is by Oracle Product Support
• Data is used by Product Support to improve the
customer level of service
• Data collected is hardware, system software, and
Oracle product information
• Data does not include business transactions,
passwords, or control sensitive information
Oracle Communities
Oracle Community
Oracle Community –
Expansive Membership
More Channels = More
Knowledge
Moderated by Oracle
Support
Communities
My Oracle Support
Community
Oracle Technology
Network (OTN) /
OSpace
Oracle
User Groups
Customer &
Partners
Oracle Mix
Oracle Wiki
Customer and Partner Driven –
Participate in the Community
Evolution
OraclePartner
Network
Oracle Blogs
Oracle Customers and
Partners are encouraged
to be members of
multiple Oracle
Communities
Why Participate?
Connect
• Connect with the experts – Your peers and Oracle combined
• Expand your network!
Collaborate
• Exchange ideas & best practice information
• Post questions and obtain answers
• Exchange knowledge
Communicat
e
• Share information with your network
• Hear about what is going in the industry - attend events,
advisor web casts, etc. to stay ahead
Consume
• Learn from the community -> Increase your expertise
• Personalized access to the collective intelligence of your
community members
• Rapid resolution via access to the expansive network of
resources
-> More time to focus on your business!
Rewards & Recognition Program
Tiers
Tier Names
Point Value
7
Ace Director
Nomination/Approval
6
Ace
Nomination/Approval
5
Oracle Guru
2,500-100,0000
4
Oracle Expert
1,000-2,499
3
Oracle Pro
500-999
2
Oracle Journeyman
200-499
1
Oracle Newbie
0-199
Points Awarded per Activity
Points
Activity
Earned
Posting a new or replying to a discussion
1
Helpful responses to a discussion
5
Correctly answering a discussion thread
Creating a new document & uploading it to the
Community
Submitting positive feedback on a knowledge
document
10
3
5
• Alignment to OTN’s User Reputation Model with the exception of activities included
in points system.
• My Oracle Support Community awards points on activities.
• For a complete list of benefits, go to the Rewards & Recognition Program FAQ
Participation Guidelines
Oracle's Support Community is for:
• Issue resolution
• Sharing your ideas about Oracle and our products.
• Interacting with other members of the Oracle Support
community.
• Networking with members of the Oracle Support
community.
• Asking and answering questions about Oracle.
• Learning about Oracle and our products.
• Contributing your knowledge and experience to the
Oracle Support Community.
Community Launch Page
Alternate Community Access
In addition to access through the My Oracle Support
portal, the My Oracle Support Community can be
accessed directly through the following URL:
http://communities.oracle.com
This entry path requires Oracle Single Sign On (which
is already required for portal access).
Getting Started Region
Recent content (discussions, documents, etc.)
Main Community Home Page
Recent content (discussions, documents, etc.)
Main Community Home Page
Recent content (discussions, documents, etc.)
Category Page
Category Page
Community Page
Community Page
RSS Feeds
• RSS Feeds are now
available
• Community
Subscriptions must be
turned on
RSS Feeds
URL
to
Include
in Feed
Reader
RSS Feed Example
Classic Forums
•
•
•
•
•
My Oracle Support Community has replaced the
existing OracleMetaLink Classic Forums.
My Oracle Support Community provides a wider
range of communities and channels within which to
collaborate and exchange information with Oracle
experts industry peers, and Partners than was
available through the forums.
Classic Forums tab has been retired.
Each Classic Forum has been migrated to a new My
Oracle Support Community.
To find the My Oracle Support Community that
maps to the forum you are interested in, please see
document 866192.1.
Page 29
Feedback
For suggestions, enhancements, new
communities and How To's, use the
“Community Suggestions” community
and create a new discussion.
Webcasts
• May 18th - Contingent worker functionality as it is in
12.1.2
• June 15th - Project API's
• July 13th - Project Performance Reporting
• August 17th- Grants overview
• September 14th- Overview and Flow of Oracle Project
Resource Management
• Webcasts archived in Note 740964.1
• Future webcasts for any community you can search for
Note 740966.1
Thank You !
Questions