I may not be perfect but parts
of me are excellent
Communication Styles
RYLA
March 2012
There has been an
alarming increase in
the number of things I
know nothing about!
COMMUNICATION:
Comes from the Latin “communs”
PURPOSE:
To meet on common ground
To share meaning
There is a direct link
between the quality of
your communication
& the quality of your life.
“ The greatest barrier to
communication is the illusion
that it has been achieved.”
“We don’t see things as they are.
We see them as we are.”
Anais Nin
To Build Relationships that Work
You Need:
• awareness of self
• awareness of others
• to value the differences
(both positive and negative)
“To get people to come across,
you need to know
where they’re coming from.”
Titles
•
•
•
•
I may not be perfect but parts of me are excellent
Why you can’t be more like me
It takes all kinds
Please Understand me
Behavior Matrix
by Dr. Jung
A
Communication
Styles Model
Each of US Has
A Recognized
Habitual
Communication
Style.
It is Possible
To Recognize and Identify
The Communication Style of
Others After a Relatively
Short Exposure
To It.
We Communicate
Most Effectively With Those
Individuals Who Have Styles
Similar
To Our Own.
Informal
Dominant
10
Passive
5
0
Formal
5
10
Formal
• More Serious
• Conservative
• Conscientious
• Less Spontaneous
• Task Oriented
• Emotionally Withheld
• Concerned with Etiquette • Perfectionist
• Stiff
• Proper
Informal
• Flexible
• Open / Warm
• Emotionally Expressive
• More Individualistic
• Relationship Oriented
• Less Detailed
• Liberal / Tolerant
• Less Disciplined
• Less Concerned with Etiquette • Casual
Dominant
• Assertive / Aggressive
• Decisive
• Gives Out Info
• Bossy
• Louder
• High Energy
• Demanding
• Action Oriented
• Risking
• Honest
• High Profile
Passive
• Easy Going
• Procrastinates
• Asks for Info
• Loyal
• Good Listener
• Low Profile
• Calm / Patient
• Less Decisive
• Tolerant
• Lower Energy
• Less Risking
Recognition
Pleasure
Autonomy
10
Informal
10
Relationship Oriented, Emotive
Gets results by innovation
Gets results with people10
Gets results by people
Achievement
Honesty
Power
Humanitarian
Love
Physical Comfort
Gets results by system
Emotionally Withheld
10
Formal
Order
Justice
Knowledge
Informal
10
Relationship Oriented, Emotive
10
10
Gets results by people
Achievement
Honesty
Power
Emotionally Withheld
10
Formal
Informal
10
Relationship Oriented, Emotive
10
10
Gets results by system
Emotionally Withheld
10
Formal
Order
Justice
Knowledge
Informal
10
Relationship Oriented, Emotive
Humanitarian
Love
Physical Comfort
Gets results with people10
10
Emotionally Withheld
10
Formal
Recognition
Pleasure
Autonomy
10
Informal
10
Relationship Oriented, Emotive
Gets results by innovation
10
Emotionally Withheld
10
Formal
Comfort Zone Communication
Controllers -
prefer to tell others what to do
Promoters -
prefer to tell others how they
feel
prefer to ask others what they
are feeling
Supports -
Analyzers -
prefer to ask others what think
Group Instructions
1. List 5 strengths of your style
2. List 5 weaknesses of your style
3. Identify a movie that reflects your style
4. Identify a song
5. Identify a car
6.Your communication “turn ons & turn offs”
7. Draw a T-Shirt with a logo or saying
Controller
Strengths:
• Accomplishes tasks, gets bottom line results
•
•
•
•
•
Self motivated and hard-working
Forward-looking, progressive
Fast decision maker
Disciplined - like to control self and others
Offers inspiration, guidance and leadership
Controller
Weaknesses:
• Too busy
• Sometimes over-committed
• Can be parental
• Sometimes viewed as overly aggressive
Supporter
Strengths:
• Dependable and loyal team player
•
•
•
•
Works for a Leader with a cause
Good Listener
Patient and emphatic
Good at reconciling factors
Supporter
Weaknesses:
• Takes criticism very seriously (internalizes)
• Dislikes conflict
• Fears hurting feelings of others,
disappointing others
• Invalidates
Analyzer
Strengths:
• Conscientious and steady
• Comprehensive
• Defines, clarifies, gathers information,
criticizes and tests
• Maintains standards
Analyzer
Weaknesses:
• Slow to decide
• Tends to withdraw when under stress
• Gives too much detail
Promoter
Strengths:
• Enjoyable to be around
• Moves quickly with high energy
• Has a creative imagination
• Initiates relationships
• Motivates others towards goals
Promoter
Weaknesses:
• Can be unreliable
• Tends to “oversell”
• Lack of follow through
• Prefers to let others handle details
Style Contributions...
Success
Formula
Controller -- Results and Accomplishments
+
Supporter -- Relationships and Stability
+
Analyzer
-- Precision and Accuracy
+
Promoter -- Involvement and Enthusiasm
=
Team Effectiveness --- Balance and Partnership
Thank you
Karen Harrison 604 922 2700
kha@telus.net