Action against fraud Workings of group 3 Insurance Institute of India, Feb 23-24 Members • • • • • • • • • • • • • • Dr. V Ranjan, KEM Hospital Amulya Ratna Dash, Reliance General Insurance Co Ltd Jagbir Sodhi, Swiss Re Services Limited Surendra Tiwari, Heritage Health TPA Pvt Ltd Dr. Gayatri V Mahindroo, NABH Girish Joshi, Birla Sun Life Ins Co Ltd Ashish Saxena, TTK Healthcare TPA Pvt Ltd V Madhavan, Royal Sundaram Alliance Ins Co Ltd Dr. Manoj Gupta, Adroit Consultancy & Sai Lee Hospital Harsh Jain, L & T General Ins Co Ltd Prakash P Manuja, New India Assurance Co Ltd Dr. Hari Hara Sudan, Star Health & Allied Ins Co Ltd Shobha Ghosh Mishra, FICCI Rajagopal Rudraraju, Apollo Munich health Insurance Co Ltd Sorry for any missing names POINTS DISCUSSED Current action against fraud • No Fraud management policy documented • Action limited to: – Rejection of claims for serious fraud – all the cases – Cancelation of policy – in serious fraud cases and not abuse or mis-declaration – Most companies do not have an underwriting loop for cases of mis-declaration and non-declaration – Action against agents limited • Legal action against fraud not very common • Recoveries rare Legal provisions under IPC • No specific provisions in IPC for insurance fraud • Action at best is limited to: – Section 205. Cheat by personation – Section 420. Cheating and dishonestly inducing delivery of property – Section 464: making a false document including signs and seals and forgery – Section 405. Criminal breach of trust – suited to life insurance • All these legal provisions are not adequate to prosecute an individual legally due of time and cost involved SUGGESTIONS Fraud management policy • Every Insurance company to have a comprehensive Fraud and Abuse management policy, to contain: – Definition of types of fraud and abuse – Policies, procedures and controls to be documented – Companies action to be documented and inline with severity of fraud – Review mechanism • Fraud and Abuse Management to be a company wide activity rather than a claims function activity • Claims, UW, HR, Agency team, legal, operations, etc Health claims forum • A health claims forum to be constituted • Study various local(Life claims council, life UW council) and global forums to see what can be suitable to us • Constitution of the committee debated – Will this just be a Insurer forum? – Should we include TPA’s and Investigating agencies? – Should we include other stakeholders? • Regional forums Vs National forums ? Sharing of knowledge and data • It was suggested to share: – Fraud patterns and case studies – Fraud customer list – Fraudulent intermediaries (agents) – Fraudulent providers including hospitals, doctors, diagnostic centers, etc – Fraudulent investigators • Due legal process to be followed before reporting a case • External reporting to MCI, IRDA, corporate HR, etc DISCUSSION