University of South Florida –
Orbitz for Business Training
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University of South Florida - Orbitz for Business
Training
 OFB Trainer – Melissa Erb
 OFB Account Manager – Elaine Phelps
 OFB Implementation Manager – Margaret Stead
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University of South Florida ~ Orbitz for
Business Training
– To ensure a distraction-free listening experience, all phone
lines will be placed in a listen only status
– Q&A will be offered at the end of the presentation. Questions can also be
submitted via the Chat Box on JoinMe.
– Robert Hunt and Nick Setteducato will be able to answer questions of a more internal
nature to USF
• Internal travel related questions can also be directed to: ofbteam@usf.edu,
which is found on the OFB Home Page
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University of South Florida - Orbitz for Business
Training
• Objective:
– Overall understanding and comfort level with Orbitz for Business (OFB)
• Agenda:
– Booking guidelines for USF
– Single Sign on process to log into OFB
– Home Page tabs, Messaging, and Links (including your profile)
– Create a reservation for Air, Car, Hotel
– Cancelling/changing reservations
– Travel Arranger functionality
– How to book on behalf of someone else
– How to access other traveler’s profile
– Q/A session
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University of South Florida - Orbitz for Business
Training
• Booking Guidelines:
– Launch Date for Full Rollout – Apr. 7, 2014
– Please book online rather than calling an agent whenever possible
– USF Travel Policy has been built into the OFB site
– If a selection is made that is NOT within the USF Travel Policy Guidelines, you will see
graphics that will indicate “Reason Required” for booking
**NOTE: All Southwest content is available on OFB
– Personal travel reservations are only allowed on the OFB site, if a companion is
traveling with an employee on business travel. Payment for all tickets should be on a
personal credit card and the business portion expensed.
• Cancellations and Changes to Existing Reservations (Not made on OFB):
– OFB is not allowed to modify a reservation made by another agency
– Contact the applicable vendor
– Same applies for redemptions of unused ticket credits
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University of South Florida - Orbitz for Business
Training
• OFB Log On Process using Single Sign On (SSO):
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University of South Florida - Orbitz for Business
Training
Orbitz for Business Customer Call Center
• Agent Assistance: (additional fees may apply)
– 877-672-4891 or 312-469-1956 (outside the U.S.)
– 24 x 7 x 365
– Email: USF@orbitzforbusiness.net
– No “After Hours” call service (Always an OFB agent trained on the University of South
Florida - account)
• Navigation
• Site Questions
• Changes to reservations
– Contact numbers are listed on the site as well as on all itinerary emails
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University of South Florida - Orbitz for
Business Training
 Orbitz for Business Transaction Fees
 Online Air Service Fees
 $5.00/Air Transaction – All Airlines
 Offline Air Service Fees
 $25.00/Air Transaction - All airlines except Southwest
 $28.00/Air Transaction - Southwest
 Online Service fees for Car and Hotel - $0.00
 Offline Service fees for Car and Hotel - $2.00
 Agent Assist Fees - $20 per ticket, not per call
 Asking an agent to do something on your behalf
 Examples
 Assigning a seat
 Adding a Frequent Flyer Number
 Requesting an Upgrade
 Fees apply for Phone, Email, or Chat
 NO fees for navigation assistance
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 Let’s review the Live Site!!
University of South Florida - Orbitz for Business
Training
• To cancel your non-refundable ticket outside of the 24 Hour Courtesy Cancel
window and have the credit in your profile to use to purchase another ticket on
that same carrier in the future, click the “I want to cancel my tickets” radio
button.
– For refundable tickets, contact an agent to refund or redeem
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University of South Florida - Orbitz for Business
Training
• You can change most tickets online without agent assistance including:
– Change to whole itinerary
– Change to outbound only
– Change to return only
– Change to return after outbound flown
– Wholly unused and partially used tickets
– Both U.S. and international airlines
– Domestic and international itineraries
– Single and multi-carrier itineraries
– One way, round-trip or multi-city itineraries
• There may be times when you will be prompted to contact an agent due to
airline and faring restrictions
• Important – you must change any applicable flight before the originally
scheduled departure time of the flight
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University of South Florida - Orbitz for Business
Training
• If you click change, you are prompted on a flight by flight basis what you wish
to change:
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University of South Florida - Orbitz for Business
Training
• Based on your specific change criteria, you are taken to the air matrix where
you will see change options and the total additional amount to make the
change:
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University of South Florida - Orbitz for
Business Training
 Exception U.S. Domestic Airlines to On-line Hold
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AirTran
Frontier
JetBlue
Southwest
Spirit Airlines
Virgin America
Note: With these exception airlines, you will NOT see a “Hold” option in the
booking path. The only option you will see is “Book and Ticket Now”
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University of South Florida - Orbitz for Business
Training
• Exception airlines when needing a courtesy cancellation (void), cancellations,
or change:
– Southwest (can void and cancel online / call agent for changes)
– AirTran (can void and cancel online within 4 hours / call agent for
changes)
– Spirit (call agent for void/cancel/changes)
• You will need to track your own credits on these exception carriers
• Let’s review Hotel/Car cancellations and changes
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