‘Bringing the social network into
the office with the
corporate facebook’
‘Chatter delivers effective
collaboration,
communication and
innovation for business’
The World is Changing
• Generation ‘Z’ are coming into the work place
NOW
• To them, Social networking is a natural part of
their lives, they depend upon it!
• Facebook accounts for over 50% of most
organisations Internet traffic
• Email usage has levelled off and is expected to
fall
• The concept of using an Intranet or Portal is
becoming obsolete
Reasons to Deploy Chatter
• Collaborate by sharing ideas and documents,
securely with both colleagues and customers
• Reduce the size of your email inbox
• Drive innovation within the team
• Update your corporate culture by adopting
the social facebook
• Remove existing legacy systems, reduce cost!
• No standard licensing costs, its FREE!
About Chatter
Chatter is –
‘Everything
you need to
collaborate
in the work
place’
Note – not all of these capabilities are available with the Chatter ‘free’ license
Chatter Video
Use Cases - Examples
‘Enable effective
collaborative
working within
virtual teams’
Use Cases - Examples
‘Bring your
organisation
together to solve
business
problems and
drive innovation’
Use Cases - Examples
‘Manage your
projects and
reduce the need
for complex
reporting for
your team and
stakeholders’
Use Cases - Examples
‘Embrace
modern business
culture and
working practices
around the social
enterprise’
Use Cases - Examples
‘Enable people to
find colleagues
and expertise
within the
organisation’
Using Chatter
Chatter
mobile
applications
available for
iPhone and
Blackberry
Chatter is a cloud based tool accessible
from the browser, a desktop
application and via mobile devices
Chatter Desktop Application
Using Chatter
‘The basic
Chatter user
accounts are
free’
- Moderator
- Standard User
Every user has their own account, normally their
company email address
Deploying Chatter
STEP ONE –
‘Agree who will
Champion the
use of Chatter
within your
organisation’
‘We plan and manage your Chatter deployment, offering you the benefit of our
expertise with Chatter and similar toolsets. Note – we have experience of deploying
Chatter into global organisations’
Deploying Chatter
STEP TWO –
‘Establish your
user lists and
agree your
nominated
Moderators’
‘We review your user lists, create the accounts and set up your moderator roles’
Deploying Chatter
STEP THREE –
‘Assign your
Administration
Role and plan for
user and group
creation for GoLive’
‘We administer your Chatter deployment, providing standard administration services
to manage the application and remove any burden on your in-house support’
Deploying Chatter
STEP FOUR –
We will support the
launch with our full
marketing activity.
Chatter video presentations accessible via the
Intranet
Launch Email
User guides and information
‘We directly support your business adoption of
the corporate facebook by using our business
change skills and collection of deployment
materials’
Supporting Chatter
STEP FIVE –
‘’Transition into
Support’
Define and agree your specific support model
with your local IT Team
Note - Chatter is
a cloud based
fully supported
application
‘We manage the transition into support and can operate a full support function’
Chatter FAQ’s
What does the Chatter Admin Licence Cost?
The basic license is free. This covers the standard and moderator user profiles.
Admin users require a full Chatter license but the need for this is dependent upon
your specific implementation. Normally we would expect your licensing costs to be
under £1000 per year.
What are the other Implementation Costs?
Social Business Enterprise offer services to support your implementation:
• Project Management at our standard day rate
• Communications at our standard day rate
• On-going Support at our standard annual fee based upon the numbers of users
• Training for Administrators – not normally required but can be provided
‘All implementation costs are quoted for on a bespoke basis’
Chatter FAQ’s
What if I already have Chatter as part of a
CRM Application?
Chatter is a solution within Salesforce CRM. If not already in use we can help you
get the most out of your existing Chatter implementation by driving ‘business
adoption’
We are in the process of working with Salesforce to provide a solution for merging
Chatter Orgs so that CRM users will also have access to non-CRM Chatter. This
solution is now available for trial.
What is the cost of standard Chatter?
The cost of standard Chatter is FREE
• However you need to consider other potential costs that will be incurred during
the deployment
• Social Business Enterprise Limited can significantly reduce these costs
Chatter FAQ’s
Do the users require training?
Chatter is very simple and highly intuitive to use. Users who are familiar with social
networking tools such as LinkedIn, Twitter and facebook will find that the user
interface is similar in its functionality and appearance.
No user training is required or provided. However, Social Business Enterprise
Limited can run business adoption workshops to embed it into your organisation.
Who supports Chatter?
The support model for Chatter overall will depend upon your business
• However, Social Business Enterprise Limited can provide full Chatter support
• We can integrate with your existing IT support model by providing 2nd line
support whilst you retain you local Helpdesk call handling for users
Deploying Chatter
Require more information and a
demonstration of Chatter –
Chatter – Deployment Specialist
Social Business Enterprise Limited
Contact:
George Harris –Chatter Deployment
Specialist
Email: george.harris@sbe-ltd.com
Mob: 07528 695383
‘Contact Social Business Enterprise to set up your FREE TRIAL of Chatter today!’
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