Just ask Batman
Rita Stapleton, Sr. Manager, Project Solutions CareWorks Technologies
www.careworkstech.com
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Aristotle 384 BC
Aristotle, the famous
Greek philosopher, would
have made a great quality
professional
Habits are learned
behaviors, which can
become automatic after
enough repetition. Habits
can also be either good or
bad
Quality Assurance
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In every aspect of my life, I’ve surrounded
myself with people who understand…
Quality is a principle not a mantra….It’s an
imperative, not a choice
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High School English
Teacher for at-risk
Kids
Mom of 4 Little
Projects of my own
3 boys ages 16, 12, 10
and the 3 year old
princess who runs the
house
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Start-up IT Firm for 10 Years
www.total-systems.net
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Sr. PM/Program Mgr Nationwide
Co-Authored a “How to Live a
Quality Life” book for Women
http://www.amazon.com/s/ref=nb_sb_noss?url=se
arch-alias%3Daps&fieldkeywords=sexy+mamas+of+the+midwest
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Independent Consultant
Leader of PMO, Business
Development and Account
Management for Careworks
Technologies
www.careworkstech.com
It’s a good thing that Batman and Robin were
the dynamic crime-fighting duo they were
and clearly had done a pre-analysis of the
situation
They were equipped with just the right Tools,
Processes, and Procedures necessary to get
themselves out of, yet another jam and save
the day….
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Our Caped Crusader and Boy Wonder seemed
to have a Pro-active method of establishing
they were capable of producing a product or
deliverable that was error or defect free and
kept them out of “situations”….
Or did they??
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Alfred …
aka Quality Assurance
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Reason the Batmobile
was always ready to go
Shark Repellant was onhand
Utility Belts were
equipped
Tools necessary to fightcrime
Time-management
issues
Saved Bruce and helped
him rally against the
League of Shadows
Helped them know their
limits
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Taking Action to increase the
effectiveness and efficiencies of
the policies, processes and
procedures of the performing
organization (dynamic duo)…
which provided benefits to the
stakeholders (Gotham City)
Recommending Corrective actions
immediately
Validated the effectiveness of
quality standards and processes
and updated to meet requirements
(new tools on the batcoptor,
batmobile, utility belts)
Performed Quality Control –
Measured results to determine if
they complied with standards
Quality Assurance
Measures
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If you are good at
Project Management
you understand that
QA has value
QA complements
project management –
both disciplines
address the
importance of….
◦ Customer satisfaction – the
project MUST produce what it
said it would produce and
satisfy real needs
◦ Prevention over Inspection – the
cost of preventing mistakes is
generally less expensive than
the cost of correcting them
◦ Management responsibility – we
need the entire team, but as
leaders we take on a much
larger role
◦ Continuous improvement – The
“Plan-do-check-Act” cycle is the
basis for QA and also improves
Project Management
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Batman received the glory, but Alfred ensured the
Quality of the end product for the citizens of
Gotham
As PMs, we sometimes receive the glory when
everything comes off without a hitch.. The
project is delivered on scope, within budget, on
time with minimal defects.
However, our partnership with QA is what makes
it all possible:
You make “Fit for Purpose” and “Right the First
Time” a priority and a focus
We find ourselves in a daily battle against “crime”
like scope creep or other issues and it is you who
help us keep Quality on the forefront
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Everyone likes to be the hero when a project is going well
Nobody wants the finger pointed their way when there is
shark infested water and it is time to jump in
An effective partnership between QA and PM can keep the
waters clear so the project can move forward and deliver the
expectations to the client.
Without you, we’d be just another crime fighter with an empty
utility belt, unprepared to take on the challenges of our
projects
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Must have high-level design signed-off
before begin development
Must use at least 2 Large Marshmallows but
no more than 5 in your design
Must be higher than 6”
Must be longer than 3 full pieces of spaghetti
Action figure must be able to balance/rest on
the bridge without it collapsing