christmas-squares_Chapter_19_Quiz

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1
What are three steps involved in planning for safety?
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Writing effective safety information, designing effective
safety information, and placing it in an appropriate location
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2
What are three of the four signal words commonly used to
indicate the seriousness of comments?
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The four signal words are danger, warning, caution, and note.
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3
The introduction to a set of instructions should answer six
questions, one of which is "Why should the reader carry out this
task?" According to Chapter 19, what is one other question?
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Who should carry out the task? When should the reader carry
out this task? What safety measures or other concerns
should the reader understand? What items will the reader
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need? How long will the task take?
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Chapter 19 offers six guidelines for writing step-by-step
instructions. One is to number the instructions. What are two
of the other five guidelines?
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Present the right amount of information in each step. Use the
imperative mood. Don’t confuse steps and feedback statements.
Include graphics. Do not omit articles (a, an, the) to save space.
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5
Name two ways of concluding a set of instructions.
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Four common ways are stating the reader has completed the
task, describing what the reader should do next, with
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maintenance tips, and with a troubleshooter’s guide
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On what basis would you decide whether to use a cover on a
manual or use just a title page?
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Consider the manual’s size and intended use.
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7
According to Chapter 19, the introduction to a manual should
answer five questions, including "Who should use this
manual?" What is one of the other four questions?
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What product, procedure, or system does the manual
describe? What is the manual’s purpose? What are the
manual’s major components? How should the manual be
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used?
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The introduction, cover, title page, and table of
contents are referred to as the __________ of a
manual.
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Answer: front matter
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What are the two approaches to revising a manual
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Answer: Update an existing manual or write a new
one.
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