Jhansi Jan Suvidha Kendra (JJSK) Data Flow Diagram
Grievances can be lodged 24X7
through Landline/Mobile on1077(Toll
Free for Disaster related complaints)
& 2371100, 2371199 and also
through FAX and e-mail
2
Grievances are recorded
automatically in a Computer
System as an individual audio
file with date, telephone no.
1
3
4
http://www.jjskjhansi.co
m
Grievances are categorised (A/B/C)
& entered online on S/W developed
by NIC,Jhansi and marked to
concerned officer according to
importance/severity of grievance
As soon as the grievance is registered an
unique grievance no. is given/sent
to
aggrieved person through phone call/ SMS
Daily status SMS to
Administrators
5
Concerned Officers are
intimated telephonically
by JJSK immediately
10
SMS to
complainant
11
7
6
A B C
9
Various tailor made Reports are
generated online by the website for
monitoring in weekly meeting &
quality of disposal is also randomly
confirmed telephonically by D.M.
8
SMS to
concerned
officer
Marked grievance details are printed
along with scanned signature of D.M.
concerned and sent by FAX /email
/special messenger to the concerned
officer immediately
Concerned person is intimated telephonically regarding
Disposal by concerned HOD/Officer/Staff
SMS to
complainant
Disposal details are
received
from
concerned officer (after
due enquiry and cross
verification of quality
with the aggrieved
person) are entered
online in the S/W
SMS to
Comp.
SMS to
Off.
Daily Deptt.
Status SMS
to HODs
12
Different kinds of reports
are automatically generated
online and are available on
website
http://www.jjskjhansi.com
Concerned
person
can
obtain
the
status
of
disposal by calling JJSK
1
SMS to
officer
13