Journey to Product Excellence
Shawna Wilkerson
Sr. Product Manager
Pyxis Usergroup Meeting
September 23-25, 2008
Topics
•Operational Excellence Projects,
Impact and Timing
•Process Standardization and
accountability
•Design Excellence Improvements
Pyxis Usergroup Meeting
September 23-25, 2008
Six Sigma methods
Method
Lean
Thinking
Utilized for . . .
• Inventory Reduction
• Cycle Time Reduction
• Removing non-value-added steps
• Removing Waste
Six Sigma
(DMAIC)
• Improving Existing Products/Processes and
Services
• Root Causes,
• Eliminating Defects
Design
Excellence
• New Products, Processes and Services
• Designing new systems when Incremental
Improvement Cannot Close the Gap
• Using DFSS tools, including strong VOC rigor
to design for differentiation
Pyxis Usergroup Meeting
September 23-25, 2008
Current
Products
Future
Products
DET Project Successes
Project
Results
CUBIE Hardware
>7000 units remediated – continuing
into FY08 and FY09
Bio ID Cloudy Lens
6000 BioID’s refurbed to date
Western Digital disk array
Remediation complete
CD Duplication
Making disks in-house since Jan ’07,
Error rate near zero
BioID Security
All 2300 accounts remediated, nearly
all by remote Regedit fix
Carousel Drawer Mispocketing
More reliable sensor replaced old
sensor, in stock and being placed in
field under PMs
Non-Pike Motherboard
Remediation complete
Pyxis Usergroup Meeting
September 23-25, 2008
Projects Near Realization
Project
Phase
Metrics
Connect
Analyze
Phase
#scans between lockup
Service Time
LCD
Touchscreen
Failures
MiniDrawer
Analyze
Phase
% of Out of Box
Failures
Improve
Phase
Service Time
Pyxis Usergroup Meeting
September 23-25, 2008
New Projects
Project
Phase
Metrics
MS3500
Reliability
Measure
Phase
Out Of Box Failure
rate for MS3500
Long-Term Data
Team
Measure
Phase
Hard Drive
Measure
Phase
Develop a system to
collect the right data to
measure our success
and to find the largest
opportunities
Reduce Hard
Drive/Image failures
Pyxis Usergroup Meeting
September 23-25, 2008
Topics
•Operational Excellence Projects,
Impact and Timing
•Process Standardization and
accountability
•Design Excellence Improvements
Pyxis Usergroup Meeting
September 23-25, 2008
Global Development Process: New
System Approach
Compliance
Harmonization
• FDA
• HIPAA
• ISO
CTS Product Development
New
GDP
Actual Practice
Pyxis Usergroup Meeting
September 23-25, 2008
Operational Excellence
GDP: Key Enhancements
•
•
•
•
Scaling Concept – Risk based
Risk Management throughout
New Phase 0 – Concept Generation
Updated Phase 1 – Concept Definition
– To include Validation of User Needs
•
•
•
•
•
•
•
•
Shifting Activities Earlier in the process
Recognize system planning process needs
Greater Emphasis System Design and Architecture
Stable Product Requirements at end of Phase 2
Release-ready by end of Phase 3
Design Transfer planning and execution
Phase 6 – End of Life
Control Points and Effectiveness Checks
Pyxis Usergroup Meeting
September 23-25, 2008
Topics
•Operational Excellence Projects,
Impact and Timing
•Process Standardization and
accountability
•Design Excellence Improvements
Pyxis Usergroup Meeting
September 23-25, 2008
DEx : Moving Beyond Process
Entitlement
Process Improvements
with Design Excellence (DEx )
6
5
DEx Benefit
DEx is essential
to meet quality
goals
4
Z (s)
3
Process Improvements
Only (Process Entitlement)
2
1
0
Time
DEx Moves Us Beyond Improving Existing Designs and Processes
Pyxis Usergroup Meeting
September 23-25, 2008
Moving from Reactive to
Predictive
Reactive
Design
Quality
Transition
to ...
FROM:
Predictive
Design
Quality
TO:
– Evolving Requirements
– Design Rework and
Tweaking
– Build and Test iterations
– Measurement
– “Test in” Quality
– CTQ Flow down from
Customer Expectations
– Control Critical Design
Parameters
– Modeling and Simulation
with Design and Process
Capability Flow-up
– Statistical Quality
Prediction
– “Design in” Quality
Pyxis Usergroup Meeting
September 23-25, 2008
Timeline
• Core improvements are included in new Global
Development Process
• Teams are following these principles –you will see
them in tomorrow’s new products
• We will also train 1st wave of Design Excellence
Belts - Oct 08 – “Expert Engineers” to deep dive on
the most critical design issues
Pyxis Usergroup Meeting
September 23-25, 2008
Medication Dispensing Future
– Focus on improving patient safety
– Significantly improve clinician workflow
and ease of use
– Significantly improve reliability and
quality
– Lower the total cost of ownership for
customers
– Unified medication and supply dispensing
offering
Pyxis Usergroup Meeting
September 23-25, 2008
Next Gen Dispensing
Concepts
• Med and Supply
– Total Inventory Management
•
•
•
•
Refrigerated Medications
Patient Specific and Odd-ball medications
Tissues and Biologics
High cost supplies (RFID)
– Single Platform
• Leverage common design principles
• Maximize common / interchangeable components
• Common underlying infrastructure/architecture / data model
– World-Class User Experience
• Intuitive
• Useful / Usable / Desirable
• Simple / Safe / Familiar
– Advanced Information & Analytics
• Normalized Data
• IDN Support
• Improved actionable reporting capabilities
Pyxis Usergroup Meeting
September 23-25, 2008
Next Generation: The Medication
Management Continuum
Med Room
Hallway/
Care Pod
Outside Room
The four medication storage options above may be mixed and
matched for use throughout a healthcare facility to support
specific needs of different care areas
With this system, the modular units have flexible capacity to
meet location and potential facility constraints
Cardinal Health may not make this product available for commercial sale.
Pyxis Usergroup Meeting
September 23-25, 2008
In Room
Next Gen Dispensing
Concepts
At remote locations such as the nurses desk,
any PC or handheld, nurses can plan their
medication administration tasks in advance
by accessing med-related information and
also queue up meds for dispensing before
going to a dispensing cabinet
Cardinal Health may not make this product available for commercial sale.
Pyxis Usergroup Meeting
September 23-25, 2008
Next Gen Dispensing
Concepts
Pyxis Usergroup Meeting
September 23-25, 2008
Questions?
Pyxis Usergroup Meeting
September 23-25, 2008
Enhancements and Wish List
Discussion
• Group
Pyxis Usergroup Meeting
September 23-25, 2008