THE DIGNITY IN CARE
and SAFEGUARDING
CHALLENGE in
CROYDON
Aims of Course
•
•
•
•
To agree what we mean by “dignity”
To identify the 10 dignity challenges from the DOH
To identify the role of dignity champions
To be clear about the role of dignity champions and
safeguarding work
• To participate in the Dignity in Care Campaign in Croydon
• To identify other sources of support and advice on dignity
in care – websites, SCIE guidance
• To raise awareness of the dignity work of the Croydon
Care Support Team
“Compassion, kindness and respect are the very
essence of dignified care. We must make sure
that these principles are at the heart of everything
we do.”
Paul Burstow MP
Minister of State for Care Services
Context To Dignity in Care
• National initiative from the Dept of Health
• Not part – as yet -of the formal arrangements of
regulators and commissioners
• Need to get back to basics rather than get
complex
• About changing minds and cultures
• Croydon context of huge number of providers
• Scope for imagination for dignity champions
• Providers must value and accept role of
champions
What do understand by the term “Dignity in
Care”
• What do you think “indignity” looks like,
feels like and sounds like?
• What do you think “dignified” care looks
like, feels like and sounds like?
• What can cause confusion?
The Dignity Challenges
1.) Have a zero tolerance of all forms of abuse
2.) Support people with the same respect you would
want for yourself or a member of your family
3.) Treat each person as an individual by offering a
personalised service
4.) Enable people to maintain the maximum
possible level of independence, choice, and
control
5.) Listen and support people to express their needs
and wants
The Dignity Challenges
6.) Respect people’s right to privacy
7.) Ensure people feel able to complain
without fear of retribution
8.) Engage with family members and carers
as care partners
9.) Assist people to maintain confidence and
a positive self esteem
10.) Act to alleviate people’s loneliness and
isolation
Exercise
• What you already do to meet these
challenges?
• What you need to do in order to meet the
challenges?
• What you need others to do in order to
meet the challenges?
Being a Dignity Champion
• A Dignity Champion is someone who
believes passionately , that being
treated with dignity is a basic human
right. They believe that compassion
must be at the heart of a truly person
centred and efficient care service, and
are committed to doing their bit to
achieve this.
.
What are dignity champions willing to do?
• Dignity Champions are willing to:
- Stand up and challenge disrespectful behaviour rather
than just tolerate it;
- Act as good role models by treating other people with
respect, particularly those who are less able to stand up
for themselves;
- Speak up about Dignity to improve the way the services
are organised and delivered;
- Influence and inform colleagues – role of OPeN
- Listen to and understand the views and experiences of
citizens – quote from OPeN presentation
The Dignity in Care Campaign
•
•
•
-
The Dignity in Care Campaign aims to put dignity and respect at the heart of
care services.
The campaign is about winning hearts and minds, changing the culture of
care services.
In Croydon it includes action to:
Raise awareness of dignity and care
Inspire local people to take action
Share good practice and give ideas towards positive innovation
Transform services by supporting people and organisations in providing
dignified services
Reward those people who make a difference and go that extra mile.
Follow Up Work For Providers Within Croydon
•
•
•
•
•
•
•
•
•
How do we share ideas about dignity in care?
What are the challenges?
What elements are important in the delivery of care?
Is there a need for an overall strategy and if so who should
lead on it?
How can dignity champions influence current and future
service? Role of local healthwatch and enter and view
visits?
Dignity and commissioning process
CQC – DANI Inspections in Spring 2012
How do we celebrate success? Croydon Community Civic
Awards?
Identify need for a follow up day in the Autumn?
Content and Structure of Croydon’s February 1st
2012 National Dignity in Care Event
• Presentations from key organisations
already involved in dignity work
• Presentations from service users on dignity
from their perspective
• Presentation from OPeN and role of
Shadow Health Watch
• Workshop on how the work in enhancing
dignity can be taken forward
CQC and Dignity Work
• CQC Essential Standards of Quality and
Safety
• Recognise the diversity, values and human
rights of service users
• Uphold service users privacy, dignity and
independence
• Complaints process
• Safeguarding process
Croydon Dignity in Care Websites
• www.croydon.gov.uk/healthsocial/helpforadults/digcare/nd
icd
• www.dignityincare.org.uk
• www.surveymonkey.com/s/dignity-champion
• 4 Sections within Croydon Website
1 Dignity in Care – has links to registering
2 Dignity Champions
3 Dignity Challenge
4 National Dignity in Care Day
Social Care Institute for Excellence
• www.scie.org.uk/practiceguide09/
• This comes up as SCIE Guide 15 dated
June 2010
• Dignity in Care Network – hosted by SCIE
Shadow Healthwatch Work
• Enter and View Visits
• Community researchers received training
on both dignity and safeguarding issues
• Report back to local leaders
Care Support Team
• Provide training on dignity within care and
nursing home settings
• Aim to influence culture of organisations
• Links between Dignity, Choice, Control,
Respect and Compassion
Conclusion
“ It might well be that the difference people make individually
is a mere ripple on the surface of our care system, but
each of those ripples added together create a wave, a
social movement, and if this makes life better for somethen it has to be worthwhile.”
Sir Michael Parkinson, Dignity Champion