CLUB EXCELLENCE
PROCESS
(CEP)
WAYS TO IMPROVE YOUR
CLUB
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WHY CEP?
PLAY VIDEO
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WHAT IS CEP?
• CEP is a process to provide all Lions with
ways to strengthen their club, both in
member involvement and community
involvement
• CEP consists of two parts:
– Member Survey
– Community Assessment
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MEMBER SURVEY
• Essentially, is finding out, and acting upon, what
members think about the club environment and
club operations
• Survey is simple, direct, and tailorable
• Survey should be conducted at the
beginning of the Lion’s Year
• Survey should be given to new member
after six-moths in the club
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MEMBER SURVEY
Survey Topics:
• Club Meetings
• Membership
• Club Activities
• Personal Satisfaction
• Can add specific questions - “how often should we have a
program – once a month, every other month, other?”
• Always include a comment box so members may add
anything they deem important relative to the topic
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MEMBER SURVEY
• Conduct during a dinner meeting
• SCORE: 0 = NEVER
4 = ALWAYS
TIMELY FEEDBACK
ACTION PLAN/FIXES
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COMMUNITY ASSESSMENT
• Essentially, is looking within your service area to identify
possible activities, events to change, conduct, support, and
organizations to partner
• Four assessment focus areas:
• What kind of volunteer services your area needs
• Which projects and programs are important to the people in your area
• Are your club’s service projects still needed in your area
• Are other organizations in your area providing similar services
• All members are involved
• Know your club’s resources and capabilities
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COMMUNITY ASSESSMENT
LIONS ACTIVITIES/PROJECTS
Sight & Hearing
Scholarships
Bland
Diabetes
Peace Poster
Reading Program
Senior Citizens
Health Fairs
Food Baskets/Kitchens
Safety
Youth Camp
………….
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ASSESSMENT POINTS
Where can they
come together?
WE SERVE
Schools
Libraries
Social Services
Volunteer Groups
American Legion/VFW
Park Service
Environmental Groups
Police Department
Hospitals/Clinics
Fire Department
Scouts
…………
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SUMMARY
BENFITS
• Survey
– Member Perspective = Involvement
– Changes = Positive Movement & Satisfaction
• Assessment
- Better Understanding of Community Needs =
Optimizes Club Resources to Needs
- Improves Club Visibility = Improves Potential for
New Members
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SUMMARY
SUPPORT
• LCI Documents:
–Member Survey – ME15b and ME15
–Community Assessment – MK9
• D24A Global Leadership Team (GLT)
• Workshop on the survey or assessment,
or both
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