Car Wash Training
How To Operate The Car Wash
Purchase The Wash - Cashier Or MPD
Enter The Code
Deposit Cash if you would
like an upgrade
Drive Into The Wash Bay
How To Operate The Car Wash
Stop On The Bay Treadle Plates
Receive the Car Wash
Exit When The Green Exit Light Comes On
ExxonMobil Quality Assurance
Inspection Checklist

Walk Through The Wash Bay
– Throw Away Debris, Bottles, Cans and
Trash
– Look For Broken Parts On The Machine
– Look At Equipment for Foreign Objects
– Watch A Car Go Through And Get A
Wash
– Wash Your Own Car
ExxonMobil Quality Assurance
Inspection Checklist
Make Sure There Is Soap And Wax On
The Vehicle
 Check For Odor From The Reclaim
System
 Check The Bay Floor For Standing
Water
 Look At The General Condition of The
Wash Bay

ExxonMobil Quality Assurance
Inspection Checklist

Make Sure The Car Wash Menus Are
Displayed
– At The Coin Box
– At The Counter
– On The MPD
Drain the air compressor
 Check Chemical levels
 Check The Machine Diagnostics For An
Error Code

ExxonMobil Quality Assurance
Inspection Checklist
Is reclaim system working properly? Yes or
No_____
Note and call in any problems with the
RYKO car wash equipment.
 In winter months check the thermostats;
make sure they are above freezing, and
heating units are working properly

ExxonMobil Quality Assurance
Inspection Checklist Summary
Walk Through The Wash Bay
 Wash Your Car
 Clean Up Any Trash
 Make Sure Menus Are Displayed
 Check For Soap And Wax
 Look At The General Condition of…
 Check Diagnostic Codes

How to Sell The Car Wash
Ask the Customer If They Would Like A
Car Wash Today!
 Ask The Customer If He Would Like The
Premium Wash
 Nice Day For A Car Wash - You Get A
Discount Since You Purchased…
 Would You Like To Try Our New Car
Wash Today? ...

How To Sell The Car Wash
Do You Have One of Our Punch Cards
 Are You A Member of Our Car Wash
Club
 Have You Tried Our New Touch Free…

How To Sell The Car Wash
Would You Like A Car Wash, It Looks
Like The Line Is Really Short Right
Now!
 How About A Premium Wash Today?
 Would You Like A Wash With A Wax
And Dry?
 Would you Like The Special Today On A
Car Wash?

How To Sell The Car Wash

Study The Menu
– Know The Names of The Different
Washes
– Be Ready To Explain The Differences
Quickly!
– Try The Different Washes When You
Run Your Car Through

You Are The Expert Your Customer
Will Rely On Your Advice!
How To Sell The Car Wash

Ask The Customer If They Want One! It’s
Important!
–
–
–
–
–
Your Customer May Honestly Forget To Buy One.
A Car Wash Is Good For The Car!
Customers Appreciate The Convenience
Today’s Car Washes Do a Good Job!
The Car Wash Is a Good Profitable Item To Sell.
Handling Customer Objections

“It’s Raining Today…”
– The Wash Ticket Is Good For 14 days...

No, I’m In A Hurry
– The Wash Ticket Is Good For….

No, I Just Got My Car Washed.
– The Wash Ticket is Good For…

No, It looks Like It’s Going To Snow
– The Wash Ticket is Good For…


What Other Objections Do You Hear?
What Are Some Of Your Other Answers?
Customer Complaints

My Car Didn’t Come Clean
– Run The Car Through The Wash Again
– Explain That Not All Parts Of The Car...

Your Wash Damaged My Car
– Go Out And Look At The Car If You Can.

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Try To Determine How The Wash Could Have..
Verify The Wash Is Operating Properly
Explain To The Customer What Most Likely Happened
Write Up The Proper Report
Contact RYKO Representative
Take Photographs
Customer Complaints

I Didn’t Receive The Wash I Paid For
– Run Them Through The Wash Again

The Wash Broke Off My Antenna
– Was The Power Antenna Down?
Car Wash Training Review

How To Operate the Wash

Daily Maintenance

How To Sell The Wash

Handling Customer Objections

Handling Customer Complaints
Car Wash Training Review
Your Customers will Love a Well
Managed Car Wash
 You Must Ask The Customer To Buy
 Today’s Car Washes Do a Much
Better Job

Car Wash Training