Partner Orientation
New Relic Business Enablement Team
stephen@newrelic.com
New Relic Confidential — do not distribute
v1.5
12.08.13
Welcome
•
Thank you for partnering with New Relic.
•
We look forward to providing your
customers with powerful, easy-to-use
application performance monitoring.
Goals
•
Introduce partners to the program
•
Outline components of a successful
integration
•
Initiate pre launch activities
A Typical Integration
•
Introductory meeting
•
Set up test accounts on
staging server
•
Co-marketing planning
•
•
•
•
•
•
SSO
Co-Branding
Sign-up placement
Provisioning
Console integration —
partner API
Test on staging
•
•
•
•
Set up partnership on
production server
Establish support plan
Walkthrough integration
& sign-off
Planning for billing
Your Partnership
•
Partnership Owner Account
•
Admin on Partnership Owner Account
•
Partnership name and id
•
Staging and Production
Partnership Structure
User
(account
owner)
1: n
Partnership
Owner
(Account)
User
User
User or
(admin
standard)
1: n
Partnership
1: n
User
User
User
(account
(account
(account
owner)
Subscription
owner)
owner)
1: 1
User
User
User
(account
(account
(account
owner)
Account
owner)
owner)
1: n
User
User
User
(account
(account
(account
owner)
User
owner)
owner)
other
accounts
Partner API
•
Create, edit, upgrade, downgrade and
cancel New Relic accounts
•
Change subscriptions
•
Keep user records aligned
•
RESTful
•
Secure
Partner API
•
Extensions to your internal systems
will be required in order to store
information returned by account
creation calls
•
Please plan for this
Single Sign On and
Access Control
•
Transparent hand off to New Relic site
•
Unified experience, reinforces cobranding
•
No re-authentication required
•
Shared secret authentication
• SHA1 digest of request parameters and
shared secret
•
Optional nav data in request
Demonstration Partnership
•
Fully functional partnership integrated with
the New Relic site
•
Example code
•
Available to partners
Co-Branding
Co-Branding Elements
•
Header and footer with css
•
Redirect URLs
•
Custom subdomain
Account and Agent
Provisioning
•
Sign-ups that do not deploy in 48 hours
are unlikely (+99%) to ever deploy
• Do all that is possible to ensure
immediate deployment
•
Auto provisioning and deploy preferred to
manual provisioning and deploy
• If you do auto deploy, tell the customer
Placement
•
Partners with prominent placement
of the New Relic sign-up drive
higher levels of sign-ups
•
Burying the New Relic sign-up deep
in your website will reduce sign-ups
Driving upgrades through
creating awareness
•
Dashboard widget
• custom css
•
Data API
Staging and Production
•
Staging is your sandbox
•
All features function in staging
•
Promotion to production with minimal modification
• Be aware of what will need to change for
production
•
Production is not a sandbox
• DO NOT run tests (beyond those essential to
verify functionality) in production
• Testing flag
Support
•
Partner responsible for agent install and
deployment support (first level)
•
Training for your supporters
•
KB resources
•
Escalation procedure
•
Zendesk integration
Partnerships Tab
•
Administrative console for Partners
•
Set and edit partnership parameters
•
Monitor performance of customers
•
Partner Integration Guide
Finding the Partnership
Tab
Settings and Keys
Customer Performance
View any customer
account
Other Settings
•Download
Link Display
•Show java agent link
•Show yml link
•Welcome
messages
•Signup message: A customized
welcome message.
•Hide/show banner welcome
message
•Hide/show invoice welcome
message
Email control
•Send deploy reminders
•Send trial emails
Billing email
•For Partnership where the billing
method is “Reseller” and invoices
should be directed to the attention of
a specific party.
Feature access
•Server monitoring
•User administration
Integration Assistance
•
In San Francisco or Portland
• Paired development
•
Email
•
Recommended integrators
Do’s and Don’ts
•
Do not run tests in Production
•
•
Do run tests in Staging
Please clean up after yourself if you create large numbers of accounts
•
Do not run apps under the Partnership Owner Account (it’s not
in the partnership)
•
Do not create accounts for customers using “fake” ids
•
Do use the Partnership tab for editing settings
•
Do not create new accounts to modify account attributes or
subscription level
•
Do use the appropriate API call to modify existing accounts and subscriptions
Sign-off Meeting
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Conference call with screen-share
•
Integration walk through
•
Marketing and PR coordination
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Support introduction and hand-off
•
Test accounts
•
Billing coordination
Thank you for
partnering with New
Relic