COMMUNICATION
WARS
A REVIEW OF
COMMUNICATION
BARRIERS BETWEEN
PILOTS AND
MECHANICS
FAA-AFS
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COMMUNICATION WARS
 THIS
IS AN EXPERIMENTAL AND
CREATIVE 2 HOUR AVIATION
SAFETY TRAINING PROGRAM.
 REQUIRES AUDIENCE
PARTICIPATION TO SUCCEED.
 DESIGNED TO MAKE YOU THINK.
FAA-AFS
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DISCLAIMER STATEMENT
 EACH
PRESENTATION WILL BE
DIFFERENT, BECAUSE THE
PARTICIPANTS ARE DIFFERENT, SO
THIS PRESENTATION MAY NOT
MEET OR IT MAY EXCEED THE
STATED GOALS AND OBJECTIVES
FAA-AFS
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COMMUNICATION WARS
GOALS:
 TO
IMPROVE COMMUNICATIONS.
 TO EXAMINE THE BARRIERS TO
COMMUNICATION BETWEEN
PILOTS AND MECHANICS.
 TO REVIEW THE PILOT AND
MECHANICS DUTIES AND
RESPONSIBILITIES UNDER THE FAR
FAA-AFS
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COMMUNICATION WARS
OBJECTIVES:
 TO
CREATE GREATER
UNDERSTANDING BETWEEN
PILOTS AND MECHANICS.
 TO IMPROVE SAFETY THROUGH
BETTER COMMUNICATIONS.
 TO HAVE A LITTLE FUN DURING
THE LEARNING PROCESS.
FAA-AFS
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RULES:
BECAUSE THIS IS AN INTERACTIVE
CLASS THE FOLLOWING RULES APPLY .
 BE
NICE.
 BE CONCISE IN YOUR COMMENTS.
 BE HONEST.
 LISTEN WITH BOTH EARS.
FAA-AFS
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SUGGESTION TO IMPROVE
AUDIENCE PARTICIPATION
 MANY
FOLKS HATE VOICING
THEIR OPINION IN PUBLIC. IT
MIGHT BE HELPFUL IF YOU START
YOUR COMMENTS WITH THIS
PHRASE: “I KNOW OF A
MECHANIC OR PILOT WHO SAYS”-----------------------------------------------------------------------------------------------------------------------------
FAA-AFS
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RULES
 THE
PROGRAM IS 2 HOURS LONG
UNLESS THE PARTICIPANTS ASK
FOR ANOTHER 30 MINUTES.
 SPEAKERS HAVE A 1 MINUTE LIMIT.
 UMPIRE HAS THE FINAL WORD.
 NO SPITTING, NAME CALLING, OR
CUSSING ALLOWED.
FAA-AFS
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RULES
 MECHANICS
SIT ON THE RIGHT OF
THE ROOM, PILOTS SIT ON THE
LEFT (FACING THE SPEAKER).
 EACH GROUP WILL PICK A LEADER.
 THE UMPIRE CAN STOP ANY
SPEAKER, SEND SPEAKERS TO THE
PENALTY BOX, AND SERVE AS THE
OFFICIAL TIME KEEPER..
FAA-AFS
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!!!!!!NOTICE!!!!!!!
FOLKS, YOU NOW HAVE
FIVE MINUTES TO
CHANGE SEATS AND TO
PICK YOUR LEADERS
FAA-AFS
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INTRODUCTIONS
 INSTRUCTOR:
TONY JANCO
(WELL SPRING OF FAR KNOWLEDGE)
 FACILITATOR:
BILL O’BRIEN
(FAST-TALKING BUREAUCRAT)
 UMPIRE: KATHY WADSWORTH
(SHE WHO MUST BE OBEYED)
FAA-AFS
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QUESTION?
FAA-AFS
DOES A
COMMUNICATION
PROBLEM REALLY
EXIST?
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DEFINITIONS:
 COMMUNICATIONS:
IS THE
TRANSFER OF INFORMATION
FROM A SPEAKER (TRANSMITTER)
TO A LISTENER (RECEIVER)
 GOOD COMMUNICATIONS IS
ACHIEVING THE DESIRED
RESPONSE IN THE LISTENER
(RECEIVER)
FAA-AFS
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LET’S LOOK AT SOME
ACTUAL LOG BOOK
ENTRIES
FAA-AFS
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SAMPLE LOG BOOK
ENTRIES
 PILOT:
EVIDENCE OF HYDRAULIC
FLUID IN LEFT MAIN WHEEL
WELL.
 MECHANIC:
FAA-AFS
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REMOVED EVIDENCE
WITH A RAG.
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SAMPLE LOG BOOK
ENTRIES
 PILOT:
AUTOPILOT AUTO LAND
FUNCTION VERY ROUGH.
 MECHANIC:
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THIS AIRCRAFT’S
AUTO PILOT DOES NOT
HAVE AUTO LAND
FUNCTION.
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SAMPLE LOG BOOK
ENTRIES
 PILOT:
18 DEAD BUGS ON
WINDSHIELD.
 MECHANIC:
FAA-AFS
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18 LIVE BUGS ON
ORDER.
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IS THERE A PROBLEM?
RESPECT
?
JUDGING?
ATTITUDE?
BIAS?
PASSIVE AGGRESSION?
FAA-AFS
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LET’S LOOK AT THE
PROBLEM
 BECAUSE
COMMUNICATION IS
VERY COMPLICATED AND VERY
COMPLEX. LET’S LOOK AT ONLY
ONE FACTOR. THE ONE WE HAVE
CHOSEN IS PERHAPS THE MOST
IMPORTANT FACTOR IN HUMAN
COMMUNICATION, IT IS CALLED:
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PERCEPTION
FAA-AFS
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PILOTS
HOW WOULD YOU DESCRIBE
WHAT MECHANICS ARE LIKE,
TO A VISITOR FROM MARS?
FAA-AFS
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MECHANICS
HOW WOULD YOU DESCRIBE A
PILOT, TO A VISITOR FROM
PLUTO?
FAA-AFS
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PERCEPTIONS ARE:
 IMMEDIATE
 TEND
TO BE STEREOTYPED
 NOT ALWAYS RIGHT
 MOSTLY BASED ON VISUAL CUES
 HARD TO CHANGE
FAA-AFS
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EXPERTS SAY PILOTS
ARE:
 RISK
TAKERS
 GOOD COMMUNICATORS (VERBAL)
 GOOD COMPROMISERS
 GOAL ORIENTED
 GOOD WITH ABSTRACT CONCEPTS
 TRUST OTHERS EASILY
 EXTROVERTS/SHOWMEN
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EXPERTS SAY
MECHANICS ARE:
 PRACTICAL/
TASK FOCUSED
 PROCESS ORIENTED
 YES/NO DECISION MAKERS
 TRUST HIM/HERSELF FIRST
 INTROVERT/MODEST
 GOOD WITH VISUAL CONCEPTS
 FAIR TO POOR COMM. SKILLS
FAA-AFS
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AMAZING AS IT SEEMS
BOTH PILOTS AND
MECHANICS LOVE
AVIATION
BUT FOR TWO
DIFFERENT REASONS
FAA-AFS
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TWO DIFFERENT
AVIATION LOVE AFFAIRS
 PILOTS
LOOK AT AN AIRCRAFT IN
FLIGHT AND WISH THEY WERE
THERE.
 MECHANICS LOOK AT AN
AIRCRAFT IN FLIGHT AND
PERFORM A VISUAL INSPECTION
TO SEE IF IT IS AIRWORTHY.
FAA-AFS
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TO HELP YOU ALL REMEMBER
THE DIFFERENCES BETWEEN
PILOTS AND MECHANICS, IT
IS TIME FOR A STORY ABOUT
A FROG, A PILOT, AND A
MECHANIC.----------------------FAA-AFS
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QUESTION?
HOW ABOUT SOME
SUGGESTIONS FROM BOTH
GROUPS TO IMPROVE
COMMUNICATIONS BETWEEN
BOTH SETS OF AVIATION
PROFESSIONALS?
FAA-AFS
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SOME SUGGESTIONS
FOR THE SPEAKER
 KNOW
WHAT RESPONSE YOU
WANT TO ACHIEVE.
 TELL THE PERSON WHY YOU WANT
THAT RESPONSE.
 UNDERSTAND WHERE THE OTHER
GUY LIVES.
 BE CLEAR, CONCISE, AND
COMPLETE.
FAA-AFS
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SOME SUGGESTIONS
FOR THE LISTENER
 LISTEN
WITH BOTH EARS.
 REPEAT THE MESSAGE IN YOUR
OWN WORDS FOR CONFIRMATION.
 UNDERSTAND WHERE THE OTHER
GUY LIVES.
 IF YOU DO NOT UNDERSTAND-TELL HIM/HER THAT YOU DO NOT
UNDERSTAND.
FAA-AFS
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NOW LET’S LOOK
AT THOSE LOG
BOOK ENTRIES
AGAIN
FAA-AFS
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SAMPLE LOG BOOK
ENTRIES
 PILOT:
EVIDENCE OF HYDRAULIC
FLUID IN LEFT MAIN WHEEL
WELL.
 MECHANIC:
FAA-AFS
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REMOVED EVIDENCE
WITH A RAG.
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SUGGESTED ENTRY
PILOT:
HYDRAULIC ACTUATOR
APPEARS TO BE LEAKING
FLUID IN LEFT WHEEL WHEEL.
MECHANIC:
TIGHTENED “B”
NUT ON HYDRAULIC
ACTUATOR , LEAK CHECK OK.
FAA-AFS
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SAMPLE LOG BOOK
ENTRIES
 PILOT:
AUTOPILOT AUTO LAND
FUNCTION VERY ROUGH.
 MECHANIC:
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THIS AIRCRAFT’S
AUTO PILOT DOES NOT
HAVE AUTO LAND
FUNCTION.
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SUGGESTED LOG
BOOK ENTRY:
 PILOT:
AUTO LAND OF AUTOPILOT NOT FUNCTIONING.
 MECHANIC:
AUTO-PILOT
INSPECTED AND FOUND OK,
AUTO-LAND FUNCTION DOES
NOT APPLY TO THIS AUTOPILOT
FAA-AFS
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SAMPLE LOG BOOK
ENTRY:
 PILOT:
18 DEAD BUGS ON
WINDSHIELD.
 MECHANIC:
FAA-AFS
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18 LIVE BUGS ON
ORDER.
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SUGGESTED LOG
BOOK ENTRY
 PILOT:
WINDSHIELD COVERED
WITH BUGS, PLEASE CLEAN, HARD
TO SEE.
 MECHANIC:
FAA-AFS
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CLEANED
WINDSHIELD.
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QUESTION:
FAA-AFS
DO YOU THINK THERE
WAS SOME SNEAKY
GOVERNMENT
CONSPIRACY BEHIND
THIS PRESENTATION?
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YES! YOU ARE
ABSOLUTELY RIGHT!
THERE WAS!
FAA-AFS
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WHAT ARE
WE TRYING
TO SELL
TONIGHT?
FAA-AFS
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GOOD
COMMUNICATIONS
BETWEEN PILOTS AND
MECHANICS IS A SHARED
RESPONSIBILITY WHICH
MAKES AVIATION A
WHOLE LOT SAFER.
FAA-AFS
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NOW TO SHARE WITH YOU
THE CONCEPT OF “SHARED
RESPONSIBILITY” IS:
MR.. TONY JANCO
FAA-AFS
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SHARED
RESPONSIBILITY
WHAT IS IT?
FAA-AFS
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SHARED
RESPONSIBILITY
 IT’S
ABOUT RESPONSIBILITY.
 IT’S ABOUT AIRWORTHINESS.
 IT’S ABOUT SAFETY.
 IT‘S ABOUT PROFESSIONALISM.
 IT’S MAKES AVIATION WORK BY
HOLDING TO A STANDARD.
FAA-AFS
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DEFINITION:
 SHARED
RESPONSIBILITY : IS THE
CONCEPT BY WHICH OWNERS,
PILOTS, AND MECHANICS SHARE
IN THE RESPONSIBILITY FOR THE
AIRWORTHINESS OF AN AIRCRAFT.
FAA-AFS
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HEY “WELL
SPRING OF
KNOWLEDGE”
WHO SAYS I
HAVE TO SHARE
ANY
RESPONSIBILITY?
FAA-AFS
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THE UNITED STATES
GOVERNMENT
FAA-AFS
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THE STANDARD FOR
AVIATION SAFETY IS:
FEDERAL
AVIATION
REGULATIONS (FARS)
FOUND IN TITLE 14 OF
THE CODE OF FEDERAL
REGULATIONS
FAA-AFS
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OWNER/OPERATOR
RESPONSIBILITY FOR
AIRWORTHNESS
 FAR
91.403 “GENERAL” SAYS: THE
OWNER/OPERATOR OF AN A/C IS
PRIMARILY RESPONSIBLE FOR
MAINTAINING THAT AIRCRAFT IN
AN AIRWORTHY CONDITION,
INCLUDING COMPLIANCE WITH
PART 39 (AD)
FAA-AFS
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PILOT IN COMMAND
RESPONSIBILITY
 FAR
91.7 “CIVIL AIRCRAFT
AIRWORTHINESS” SAYS: NO
PERSON MAY OPERATE AN
UNAIRWORTHY AIRCRAFT. PILOT
IN COMMAND IS RESPONSIBLE FOR
DETERMINING IF AN AIRCRAFT IS
IN A CONDITION FOR SAFE FLIGHT.
FAA-AFS
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MECHANIC’S
RESPONSIBILITY
 FAR
43.13 “PERFORMANCE RULES”
SET THE STANDARDS A MECHANIC
MUST MEET.
 FAR 43.15 “ADDITIONAL
PERFORMANCE RULES” REQUIRE
THAT THE MECHANIC DETERMINE
IF THE A/C IS AIRWORTHY.
FAA-AFS
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AIRWORTHINESS
INTERIM SUMMARY
OWNER/OPERATOR
PRIMARILY
RESPONSIBLE.
PILOT-IN- COMMAND IS
RESPONSIBLE PRIOR TO AND
DURING THE FLIGHT.
MECHANIC IS RESPONSIBLE TO
DETERMINE A/W DURING INSP.
FAA-AFS
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MECHANIC
RESPONSIBILITY CONT’D
REPAIR:
A MECHANIC IS
RESPONSIBLE FOR THE A/W OF
THAT REPAIR ONLY, UNTIL
THAT REPAIR IS REMOVED,
ALTERED, DAMAGED, OR REINSPECTED.
FAA-AFS
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MECHANIC
RESPONSIBILITY CONT’D
INSPECTION:
A MECHANIC IS
RESPONSIBLE FOR THE A/W OF
AN AIRCRAFT AFTER
COMPLETING AN INSPECTION
UNTIL THE INK IN THE LOG
BOOK ENTRY DRIES.
FAA-AFS
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NOT FAIR!--NOT FAIR!
MECHANICS GET OFF SCOT FREE
AND WE PAY THEM A TON OF
MONEY FOR A SIGNATURE
THAT’S NOT WORTH A
TINKERS DAM.
FAA-AFS
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MECHANIC’S
RESPONSIBILITY CONT’D
 WHILE
A MECHANIC CAN NOT BE
HELD RESPONSIBLE FOR THE
FUTURE, HE IS HELD RESPONSIBLE
FOR THE PAST. HIS SIGNATURE
BUY OFF EVERY REPAIR, EVERY
INSPECTION, EVERY ALTERATION,
PERFORMED SINCE THE DATE ON
THE A/W CERTIFICATE.
FAA-AFS
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SUMMARY:
COMMUNICATIONS
PERCEPTIONS
SHARED
FAA-AFS
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RESPONSIBILITIES
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COMMUNICATION WARS
GOALS:
 TO
IMPROVE COMMUNICATIONS.
 TO EXAMINE THE BARRIERS TO
COMMUNICATION BETWEEN
PILOTS AND MECHANICS.
 TO REVIEW THE PILOT AND
MECHANICS DUTIES AND
RESPONSIBILITIES UNDER THE FAR
FAA-AFS
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COMMUNICATION WARS
OBJECTIVES:
 TO
CREATE GREATER
UNDERSTANDING BETWEEN
PILOTS AND MECHANICS.
 TO IMPROVE SAFETY THROUGH
BETTER COMMUNICATIONS.
 TO HAVE A LITTLE FUN DURING
THE LEARNING PROCESS.
FAA-AFS
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THE END
DRIVE AND FLY SAFE
FAA-AFS
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