Supported Accommodation
Pathway
Viv Wright
Housing Solutions
Why a Supported
Accommodation Pathway
• Large numbers of single homeless in B&B
• Only accommodate those investigating as
statutory homeless therefore likely to have
support needs
• Not using temporary accommodation
appropriately
• Little supported accommodation for families
• Review: developed temporary
accommodation rather than supported
accommodation for homeless
Homeless Link
Why?
•
Independent analysis and consultation
What they did?
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Review of relevant strategies and related documents
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Audit and analysis of data about use and users of temporary
accommodation and supported accommodation using MOPP
toolkit, online and telephone consultation and client focus
groups
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Consultation with providers, key stakeholders and
commissioners
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Review and analysis of the balance between temporary and
supported accommodation in meeting needs of customers
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Review of current data collection
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Review of pathway models currently in place across UK with
key learning points
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Identification of ICT requirements for recommended option
Key Findings: Customers
• Access is unfair
• Perceived as negative, unsupportive
and judgemental
• Lack of consistency about who gets
what
• Limited options to access housing
• Want to see a holistic approach to
support to meet the full range of needs
as a result of the pathway
Key Findings: Other
Stakeholders
• Stakeholders, commissioners and most providers support
concept of a pathway particularly consistency and fair access
• Concerns that it might be complex, bureaucratic and inflexible
• Need for number of sub-pathways e.g. families, MH, YP
• Information about accessing services is inconsistent and there is
little centralised data
• Need for access to wide range of move on including private
rented and complex needs
• Many return to family or previous home or make an unplanned
move – highlighting need for positive interventions
• Move on linked to individual support plans but little evidence
addressing tenancy sustainability e.g. specific resettlement
training
• Visits to Newcastle and Sunderland
In Summary
The pathway approach for Sheffield needs to:
• Increase clarity
• Create equality of access
• Result in a common approach
• Improve data capture and information sharing
• Support effective and appropriate assessment
• Take a holistic approach to customer needs
• Ensure that supported accommodation is being accessed by
those who need it most
• Improve the customer experience
• Increase access to preventative interventions and nonaccommodation focussed support
• Strengthen commissioning
Recommendation
• Option 1 – Status quo
• Option 2 – Minimal, by ending self referral and using
single access point at Howden House
• Option 3 – Minimal, by ending self referral and using
an agreed assessment process at multiple access
points
• Option 4 – Single Access Point Housing Pathway –
Skilled and trained team undertake all assessments
with improved options and new ICT
Option 4 recommended
• Business case written and agreed by PLT+. Option 4
being developed with tweaks after further
consultation
What we have done so far
• Implemented young people pilot pathway for 16 & 17
year olds which includes joint assessment and
assessment beds at 3 projects
• Converted 2 temporary accommodation projects for
families to supported accommodation
• Increased units at Complex Cases Project
• Assessment beds at St Anne’s Bevin Court
• Further assessment beds to be rolled out at Salvation
Army and St Anne’s
• Enhanced Housing Options in Housing Solutions
• New HIS contract for homeless prevention and
resettlement
• March 12 2012 – no homeless households in B&B
Draft Vision
Customer Journey
Homeless
Non Accommodation
Service
- Advice Services
- First Point
- Day Centres
- Statutory Services
- Specialist Services
Settled
Assessment
Accommodation
Trained Assessor: e.g.
- Housing Solutions
- Mental Health
- Offender Management
- Emergency
- Assessment
- Supported
- Private Rented
- Social Housing
- Advice & Assistance
Resettlement
- Private Rented
- Social Housing
Day/Floating/Support Services
Engagement
Basic
- Safety
- Food
- Health
- Clothing
Confidence and
Motivation through
activities e.g. Arts, Sports
Development
Moving On
Personal Development:
- Skills building
- Cutting down drink/drugs
- Relationships
- Social network
Accessing mainstream
accommodation:
- Volunteering courses
- College/University
- Job training/work
- Self Directed Support
v.1.2
Next Steps
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Customer Journey
Common Language
Common Assessment
Policy and Procedures
Training
Phase 1
Phase 2
Further Consultation
Underpinned by ICT
Leading to implementation