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Beta Release October 19, 2010
Official Release November 9, 2010
Oded Moshe, Director of Product Management
SysAid Calendar
New Calendar
in the End-User Portal
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New calendar shows end-users the
request dates and due dates of the
service requests they’ve submitted as
well as all group events
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Integrated with your help desk so all
information is added automatically
Create Group Events
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Create group events for
administrators and end-users who
will view the events in their
respective calendars
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Improved Usability
New Dropdown List:
Recently Viewed Items
Faster access than ever to
important information
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Access a dropdown list of the
last 10 items you viewed e.g.
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assets, service requests,
end-users, companies
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Click on any item in the list
for instant access to the pages
you’ve already looked at!
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Help Desk
Customization is Easier than Ever!
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A new set of predefined dropdown filters allow you to easily choose the filters that will
appear in your help desk list.
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The expression builder now supports timers e.g. Time to Respond > 15 minutes
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The expression builder now supports relative due dates e.g. “Last seven days,” “Next
seven days,” “Has passed”
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You can create escalation rules
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based29upon
timers e.g. time to respond, time to repair
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Asset Management
More options for even
tighter inventory control
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Disable assets you no longer
use and maintain records of
their entire service history
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Initiate an inventory
update for any asset from
within the asset form
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End-User Portal
Better usability – for both
you and your end-users!
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New customization tool in
the GUI helps you easily
customize the end-user
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Submit Service Request form
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Print service requests
directly from the End-User
Portal
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Mobile Application
Improvements to SysAid’s
mobile application for your
iPhone, Blackberry, and Android
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Easily customize the mobile
service request form with the
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fields of your choice
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There is now support for
additional help desk fields
e.g. activities
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SysAid SNMP
Faster and more detailed monitoring of your SNMP devices
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Write to your SNMP devices and update their details e.g. change the owner name of
a specific printer
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Create filters for your SNMP queries e.g. query the toner level of your printers only
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Speed has been optimized so SNMP scanning is faster than ever!
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CMDB
Configuration management
made easy
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CI subtypes can have their
own customized form view
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Create multiple CI
relationships at once e.g.
connect a network printer to
all the computers that use it
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Permission Controls
Tighter permissions on
information sharing
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Create permissions on
which administrators
can create, modify, and
delete Knowledge Base
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entries
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Decide which
administrators are
permitted to create and
modify news items
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Permission Controls
Greater control of admin groups
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Restrict individual reports per admin group so that admins in these groups can’t
see or run the restricted reports
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Choose to hide specific admin groups in service request dropdown lists
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Create administrator permissions on modifying or viewing CIs according to the
CI owner or group
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Online Aid
Improvements to our online help files
Get the info you need to get more out of SysAid!
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New and improved
documentation – access it from
anywhere within the software by
clicking on the “?” icon!
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New search mechanism to
immediately access the topic of
your interest
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General
SLA Management
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Write custom SQL queries on the measurements lists page to create any custom list
you want
SysAid Chat
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Force close chats sessions from within the chat console
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General
Tasks & Projects
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Create dependencies
between tasks to
coordinate the order in
which tasks of a project
must be completed
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Manager Dashboard
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In the Report Wizard,
combine multiple entities
for a completely
customized report
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General
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Click here to read
the release notes
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and download SysAid 7.5!
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