THANKS FOR JOINING
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The End-User Experts Present
SOFTWARE ASSURANCE TRAINING
VOUCHERS WEBINAR
Introducing
» Tina Sanders
• Director, Business Development, HLD & MWD
• tsanders@brainstorminc.com
» Amy Horowitz
• Sales Director – SoftwareONE
• amy.horowitz@softwareone.com
» Mandy Skewes
• Business Development – SoftwareONE
• Amanda.skewes@softwareone.com
Software Assurance Training Vouchers, BrainStorm & YOU!
Agenda
• Thank you for joining!
• Who is BrainStorm?
• What are Software Assurance Training Vouchers (SATV's)
• Demonstration Sessions
• What else does BrainStorm provide for end user training?
• Next Steps
Who is BrainStorm
•
Leading industry provider of end user training – with over 17 years experience
and MILLIONS of end users trained
•
MSFT Partner since 1997
•
Proven productivity gains and customer satisfaction
•
On-site customized training services & products – unique and highly effective
•
We are there during your specific Moments of Need – Support AND Training
•
Reliable, dependable, secure, highest integrity
•
Top team of trainers, education consultants, managers, and technical gurus
•
Customers and partner-centric
•
Our customer base ranges from small organizations to Fortune 5 companies
•
Very reasonably priced
•
We make training FUN – it’s contagious!
BrainStorm Inc.: Our Customers
» Clients include: (but not limited to)
Very impressive list!
What is a SATV?
» Software Assurance Training Vouchers are a benefit you
may receive as part of your Software Assurance benefits in
addition to your Volume Licensing Agreement.
• This can be via an Enterprise Agreement or Select Agreement with
Microsoft.
• You must have Windows and Office to have SATV in Enterprise or
Select Agreements.
• Think ‘gift card’ for end-user training
Volume Licensing Calculation of SATV’s
Operating System (Windows)
Voucher
calculation based
on MSFT spend
Visio, Project and Office Pro
Sample outlining SATV Benefits
Found on MSFT site:
VLSC with Microsoft
account.
Benefits of SATV
»
MSFT Software Assurance Benefit – verification as part of your MSFT Agreement
»
Helps stretch your training budget – Zero impact on your IT or your Training Budget
•
»
Allows access to FREE Demonstration Sessions
Demonstration Sessions will prepare your staff by accelerating adoption and increasing
success of deployment
•
Adoption – enablement by increasing familiarity and reducing frustration
•
Deployment - reduces user resistance associated with deployment of a new application
»
Users become familiar with their new Microsoft applications
»
Increase your ROI on your MSFT spend
»
Boost end-user productivity
»
Increased demand across the org
»
Generates excitement around new technology
»
Unleash the true POWER of MSFT software and your company vision
»
Many vouchers go unused – don’t let this happen to you
Demonstration Session – the nuts and bolts
» TYPES OF DEMONSTRATION SESSIONS
•
•
•
•
•
•
•
•
Office 365
Windows 8
Office 2013
Office 2010
Lync
SharePoint
Office Web Apps
One Note
“SA training programs lowered costs for both IT staff and enduser training. When utilized, training vouchers and E-Learning
courses can reduce IT staff software training by as much as
65%-75%.”
IDC White Paper July 2011 - The Business Value of Microsoft
Software Assurance for Volume Licensing
Redemption
HOW TO ACTIVATE YOUR SATV'S
How Can BrainStorm Help
» With Demonstration Sessions!
WHAT IS A DEMONSTRATION SESSION?
Demonstration Session Overview
•
•
•
•
•
•
•
Delivered on-site or virtually
Overview of Microsoft technologies & features that apply to your business
Customizable format to address specific needs
Designed for large groups of students
1 Session = 1 Software Assurance Training Voucher
Each session is approximately 45-60 minutes in length
Minimum of 4 sessions delivered per 1 day engagement with customer
Demonstration Session – the nuts and bolts
» TYPES OF DEMONSTRATION SESSIONS
•
•
•
•
•
•
•
•
Office 365
Windows 8
Office 2013
Office 2010
Lync
SharePoint
Office Web Apps
One Note
“SA training programs lowered costs for both IT staff and enduser training. When utilized, training vouchers and E-Learning
courses can reduce IT staff software training by as much as
65%-75%.”
IDC White Paper July 2011 - The Business Value of Microsoft
Software Assurance for Volume Licensing
Redemption
HOW TO ACTIVATE YOUR SATV'S
Licensing Solutions Providers (LSP) - making it easy for you
» How your LSP can help:
» Your LSP is generally responsible for assisting you in the process
voucher redemption
» Amy & Mandy – SoftwareONE with details….
The Process – SoftwareONE
» How to redeem:
1. SA Benefits Manager (assigned during contract initiation)
logs on to VLSC with their Microsoft account
2. Verify eligibility for training benefit
3. Activate the vouchers necessary for training (for use within
180 days from activation)
4. Schedule Demo Sessions with BrainStorm
5. BrainStorm delivers Demonstration Sessions
Note: When the organization's licensing agreement expires, any UNASSIGNED
SA training vouchers left in the organization's pool will expire.
Or contact
your LSP
Microsoft as a resource
» Account Team
» MSFT Product List
• Monthly publication available via MSFT
Why train?
When the most powerful
features of software go
unused, the company
essentially wastes the money
spent on those features.
13% is
not good
enough
Help Desk Costs – High $$$
A company of 5,000 employees will
generate an annual cost-savings of
$400,000 in the IT Department alone,
with a reduction in helpdesk support.
This is the kind of cost-savings
BrainStorm will drive from your Microsoft
Office migration project.
Proven success with all customer sizes.
With training - reduction in:
• Helpdesk calls by 15%
• Call handle time by 10%
• Repeat calls by 5%
Employee Productivity Gains - $$$
On average employees spend 2.5 hours per week locating documents,
with 68% of workers accessing more than three systems daily to
complete their jobs successfully. That scenario wastes time and
money. Document collaboration training with standard processes
eliminates this non-productive use of time. (IDC)
On average, savings for companies with
1,000 users with an average salary of $60,000
five minutes per day it would add-up to
$600,000 annually just in employee
productivity around collaboration
Other productivity gains with BrainStorm
training realized around:









Managing virtual project teams
Organizing online meetings
Organizing external meetings
Instant messaging versus email
Sharing knowledge
Reserving a conference room
Using company templates
Posting a blog
Organizing your mailbox
ROI – BrainStorm Instructor-Led Training
BSI Customer Satisfaction Survey
ROI – BrainStorm Instructor-Led Training
BSI Customer Satisfaction Survey
What do we really DO?
Quick Start
Cards
QuickHelp™
Video
Training
InstructorLed Training
Live Phone
Support
The End-User Experts in Person
» Instructor-Led Training
Accessible:
Onsite or online, we’ll be there when and
where your users need us
Consumable:
Comprehensive and hands-on courses,
delivered in engaging sessions
Applicable:
Your users learn the “how-to’s” right in their
environment, and at times, at their own desk
“We loved your Trainers and really appreciate your support and flexibility with us! The
feedback from the class evaluations were all great as well. The students mentioned that
the Trainers were knowledgeable about the products, helpful and did an overall great job!”
Application Implementation Manager
Fortune 500 Communications Company
The Printed Power House Solution
» BrainStorm Quick Start Cards
Accessible:
Available right at your desk, electronic
versions also available for intranet sites
Consumable:
Quick tips, screenshots, and shortcut menus
get you back on task quickly
Applicable:
Business case focused, localization and
customization available
“Quick Start Cards are a tremendous tool for quickly
getting up to speed on the new Office. As a Business
Productivity Specialist at Microsoft I am sharing them
with my clients all the time and they love them! ”
Valerie Verburg
Business Productivity Solution Specialist, Microsoft
The Do Better Work Faster Solution
» BrainStorm QuickHelpTM
Accessible:
Surfaced in the Ribbon, Windows 8 App,
SharePoint, or a Web Portal
Consumable:
Video clips are 1-4 minutes in length not
hours, get back to what matters most
Applicable:
Hundreds of video clips per application,
featuring real business scenarios
“The BrainStorm QuickHelp video training solution helps
its customers be productive with Microsoft Office. It’s a
great complement to our existing content for users”
Jessica Reading
Content Publishing Director, Microsoft
As featured in October 2010 Product Press Release
Planning is Key: Reach End Users at their Moments of Need
1-2 Months
Pre-Launch
Training
roadmap
session
•
•
•
•
Needs assessment
User populations
Budgeting
Scheduling
Affinity and
awareness
Point of
Launch
Ongoing
Months
Deployment
Monday
•
•
•
•
•
• Demonstration
Sessions
• Pilot Groups
• Train the Trainer
• Help Desk Readiness
Tips & Tricks
Hands On
Floor Walkers
Quick Start Cards
Live Phone Support
Skill
development
Just in Time
Training
Performance
support
• Video Training
• Reference Cards
• Deep-dive instruction • Live Phone Support
• Power Users
• Business Groups
Why partner with BrainStorm?
» Voucher utilization – for maximization of your preexisting or future software investment with
BrainStorm training
» Collaboration with your Microsoft team and LSP
» Holistic look at your training needs
» End to end support for your end-user training
» Deployment and adoption assistance
» Recommendation of Training Mix for your business needs and specific user populations
•
Demonstration Session
•
QuickHelp
•
Quick Start Cards
•
Instructor Led Training – on site for specific user groups
Recap
» Interested in utilizing your vouchers with BrainStorm:
- Activate vouchers - thru your SA Benefits Manager or
LSP
- Schedule Demo Sessions with BrainStorm
- BrainStorm delivers Demonstration Sessions
- Excite your end users!
Recap
» Interested in utilizing your vouchers with BrainStorm:
- Activate vouchers - thru your SA Benefits Manager or
LSP
- Schedule Demo Sessions with BrainStorm
- BrainStorm delivers Demonstration Sessions
- Excite your end users!
Next Steps
» REQUEST SAMPLES – MORE INFORMATION
• Visit URL on your follow-up email
• Call 888.909.4244 or 801.877.3900
• or, Email Info@BrainStormInc.com
» Contact your training partner, BrainStorm, to
create your adoption, deployment, and/or
training plan including SA Training Vouchers
» Create the custom-built solution that works for
your organization
1.888.909.4244 (TF)
1.801.877.3900
Info@BrainStormInc.com
Amy Horowitz
Sales Director– SoftwareONE
amy.horowitz@softwareone.com
Mandy Skewes
Business Development – SoftwareONE
amanda.skewes@softwareone.com