Switch
Mel Mitchell
May 31st 2013
Office of
HumanResources
The Elephant
Our emotional side
Strengths
- compassion
- sympathy
- loyalty
Gets thinks done!
Office of
HumanResources
Weaknesses
- wants instant
gratification
- quick payoffs
The Rider
Our rational side
Strengths
- long-term thinking
- analysis
- planning
Sets direction
Office of
HumanResources
Weaknesses
- overanalyzes
- spins wheels
The Path
The situation and
surrounding environment
“What looks like a people problem is often
a situation problem.”
Office of
HumanResources
How to make a Switch
Motivate the Elephant
Direct the Rider
Shape the Path
Office of
HumanResources
Motivate the Elephant
Shrink the change
Find the feeling
- see-feel-change
Grow people
- fixed mindset
- growth mindset
Office of
HumanResources
Direct the Rider
Develop a vision
Set and communicate goals
Lay out a plan
Find the bright spots and clone them
Find “native” solutions
Script the critical moves
Office of
HumanResources
Shape the Path
Build habits
- use action triggers
Rally the herd – mood contagion
Ask “What’s working and what can we do more of?”
Miracle question:
- What are tangible signs (the first small sign) that
the miracle has occurred?
Exception question
-When was the last time you saw a bit of a miracle?
Office of
HumanResources
Questions?
Office of
HumanResources