This lesson we will be learning about
1.5 – Stakeholders and
Conflicts
What is a stakeholder?
NO IDEA
I NEED HELP
NEVER HEARD OF IT
OK
I CAN DO THIS WITH SUPPORT
SOME GUIDANCE NEEDED
NEARLY AT MY TARGET
GOT IT!
VERY CONFIDENT
WILL HIT MY TARGET GRADE
EXCEED
TARGET
LEARNING OBJECTIVES
Investigate the stakeholders a business has and how different business
decisions affect them
Success Criteria
<C
•Provide a definition of the term ‘stakeholder’ (define)
•Recognise and identify the key stakeholders in a given business context
•Describe how each stakeholder is affected
C>
Even better if you can (Target grade C or above)
•Explain the basic rights and responsibilities of different stakeholders
B>
•Analyse each stakeholders needs and wants
A > QOWC and SPAG
Starter
Which individuals or groups are interested in or are
affected by the activities of the business?
McDonalds
Starter – Ideas
Stakeholders
Managers
Employees
Government
e.g. HMRC
Shareholders
Owners
Banks/Investors
Local Community
Customers
Suppliers
Stakeholder
An individual or a group which has an interest in
and is affected by the activities of a business;
stakeholders have an interest in how the
business operates and whether or not it is
successful.
• ALL students must supplement their definition
with 3 examples of a stakeholder
• Even better if you can identify two which might
conflict
As a customer of McDonalds
You are interested in....
Can you justify your answers?
S:\Hunter, Mrs\Year 9 GCSE (EdExcel)\1.5
Economic\Stakeholders (McDonalds).doc
Task 1 (15 minutes)
ALL- stakeholders identified with their interests described
Even better if you can do this in detail for all stakeholders
ALL - For each stakeholder describe at least 2 interests
e.g. Customers – They will want a good reliable, quality product at
a fair price. McDonalds customers for example want a clean
restaurant with burgers that are made from 100% beef. They
want food that is warm and served quickly.
Best of all if you can analyse the interests
STAKEHOLDERS
Customers
Good prices; Good quality; good company
image
Employees
Good employer; non-polluting; good company
image, job security
Local Community
Reduced pollution, noise and litter (low)
Management
Power; prospects; pay; perks; good company
image
Shareholders
Return on investment; good dividends; good
company image; long-term growth
Government
Pays taxes; meets legal requirements; provided
employment
Suppliers
Good prices; stable demand; prompt payers;
IDEAS
Customers
Good prices; Good quality; good company
image
Employees
Good employer; non-polluting; good company
image, job security
Local Community
Reduced pollution, noise and litter (low)
Management
Power; prospects; pay; perks; good company
image
Shareholders
Return on investment; good dividends; good
company image; long-term growth
Government
Pays taxes; meets legal requirements; provided
employment
Suppliers
Good prices; stable demand; prompt payers;
long-term growth
Inland revenue collects taxes on behalf of the government.
Interested in the business’s profit and loss account. The amount of
tax that a business pays to the inland revenue depends upon the level
of that business’s net profits.
Banks will be interested in a business’s accounts because they may
have lent money and will want to see whether the business is able
to pay it back. A bank may be especially interested in how much
profit the business has made over the year.
Employees will want to see how much profit the business has
made. If the business has made high levels of profits employees
may be looking for an increase in wages. Also, high profits may
mean that employees’ jobs are more secure.
Suppliers will be interested in whether the business can pay for
its supplies on time. The business’s balance sheet will give
suppliers this information.
Customers want to know if a business is financially sound.
They will not want to place orders or pay deposits to a business
that might not be able to continue trading.
Exercise
Identify if the stakeholder is an internal or external stakeholder (list
below)
Key
Internal – I
External- E
1.
2.
3.
4.
5.
6.
7.
Employees
Managers
Local community
Government
Customers
Suppliers
Shareholders
Exercise - Answers
1.
2.
3.
4.
5.
6.
7.
Employees – I
Managers- I
Local community - E
Government - E
Customers - E
Suppliers – E
Shareholders- I
Question
Describe two stakeholders which may conflict
and why
Stakeholder Conflicts
• Each stakeholder has a different interest
• Some decisions made by businesses benefit
certain stakeholders and don't benefit other
stakeholders
Alternative Exercise
Case studies from the Edexcel book
• 4 Examples P133 ‘Conflicting Objectives’
• In your books explain where the conflict arises
• Which stakeholder/s does it benefit? How?
• Which stakeholder/s does it affect negatively?
How?
ALL: 1-3
SOME: 1-4
Write in full sentences
Over to you
Resource – Textbook P135
Q2 and 3 only
• Q2- 6 marks
• Q3- 6 marks
Even better if you can tell me who else might be
affected in Q2? Internal or external stakeholder?
Why? How? Is it a positive effect? Negative?
Plenary
STAKEHOLDER
Try thinking of a topic from unit 1 which relates
to each letter
E.g. S = Stakeholder (you can’t use this one!)
Mini Plenary
Refer back to the objectives
What is a stakeholder?
Name 3 stakeholders
Describe the needs of staff at Sports Direct
CONFIDENCE CHART – WHERE ARE YOU?
1 2 3
4
5
Test Yourself P135
6
7
Q1-3
8
Case Study – Quemby Case
ALL - How will the local community be affected by
this business?
5 marks
Extension Question
SOME - Discuss the benefits and drawbacks to
customers of this service
6 marks
WILF ALL students will be able to
•Provide a definition of the term ‘stakeholder’ (define)
•Recognise and identify the key stakeholders in a given business
context
•Describe how each stakeholder is affected
Even better if you can (Target grade C or above)
•Explain the basic rights and responsibilities of different stakeholders
Best of all if you can (Target grade B or above)
•Analyse each stakeholders needs and wants
CONFIDENCE CHART – WHERE ARE YOU?
1
2
3
4
5
6
7
8
Draw your hand in the back of your books and write down 4
stakeholders that are affected by school and one target on how to
improve in your learning