Foundation for the Future
ISV Partner Alliance Value
Cloud Enabled
Service Manager
including Management Packs for:
• Asset Management
• SLA Management
• Assigned to Me
• Dashboard Reporting
• Data Connector
• Password Reset
• Advanced Workflow for SCSM
Deliver Business Aligned, Flexible, and Cost Effective Support
ISV Partner Alliance Value - Cased Dimensions
Product Description
Primary Capability: Provides Cloud Enabled offering for System Center
Service Manager.
Additional Capability: Enables asset management, SLA Management,
Advanced Workflow, Dashboard Reporting, Assigned to Me whilst also
offering professional services, deployment and customization for
System Center Service Manager.
Product Description: Management Packs which deploy within System
Center Service Manager to enable SLA management, business service
management, and asset management.
Align IT Assets to Business Services and ensure a rapid IT response, in a
business aligned manner, to resolve IT outages. ITIL aligned; ensures
best use of IT budget.
System Center Integration: Integration is within System Center
Service Manager. Deploys as a management pack and works natively
within.
Cased Dimensions can help via professional services to deploy and
customize System Center Service Manager.
Next Steps
Cost
Licensing: Management packs are priced based on the number
of IT assets within a client environment.
Typical price is between $1–2 per asset.
Where clients purchase multiple management packs, Cased
Dimensions offer an enterprise license bundle.
Support:
Support Type
Yes
No
Cost
Availability
Self-Help (Web,
Forums)
X
$0
Online
Assisted:
Web/Mail
X
$300/hour
On-demand
Assisted: Phone
X
$300/hour
On-demand
Assisted: On-site
X
$1,700/day
Global
Website: www.caseddimensions.com
Global Sales Contact: liam.murray@caseddimensions.com
2
Deliver Business Aligned, Flexible, and Cost Effective Support
ISV Partner Alliance Value - Cased Dimensions – Architecture
Architecture Overview
Resources
www.caseddimensions.com/
service_manager_SLA_mana
gement/
http://www.caseddimension
s.com/SCSM_Asset_Manage
ment/
http://www.caseddimension
s.com/registration/?r=true
http://blogs.technet.com/b/
servicemanager/archive/20
11/02/08/partner-democased-dimensions-servicelevel-management.aspx/
3
Deliver Business Aligned, Flexible, and Cost Effective Support
ISV Partner Alliance Value - Cased Dimensions – Deployment
Deployment Overview
Resources
Professional services are
available globally to aid clients
with the deployment and
configuration of System
Center Service Manager, SLA
management, and asset
management.
SLA definition workshops help
clients to understand how
their IT teams can be aligned
in an ITIL service manner.
Cased Dimensions
Management Packs (software)
install within 15 minutes to
work natively within System
Center Service Manager.
Configuration depends on
client size and the geography
of support teams and assets.
Deliver Business Aligned, Flexible, and Cost Effective Support
ISV Partner Alliance Value - Cased Dimensions – Case Studies
“
We set ourselves a target of achieving 27 per cent savings in IT within year one. The
implementation of Microsoft System Center Service Manager has played a big part in our
approach to delivering this.
Glen Holmes, Head of ICT Design and Delivery, Wiltshire Council.
“
Europe's Largest Health Trust
Lloyds Insurance
Northern Regional Colleges
Belfast Health Trust are Europe’s largest Health
Trust. Cased Dimensions delivered an “Agile” ITIL
Workshop which helped define how the Trust’s
Group structure could be mapped into SCSM’s
ITIL complaint framework.
Lloyd’s insurance are the worlds largest
Insurance company. New legislation
introduced in Europe required Lloyds to
manage capacity for Business Services.
Northern Regional Colleges includes some 10,000+ IT
Users including staff plus students.
Delivery included integration of many 3rd party
support teams as well as internal teams plus
integration with Microsoft Project for generating
Work Items external to SCSM.
NRC delivered SCSM with ITIL 3 compliance in
condensed timeframes with ground breaking cost
Cased Dimensions delivered SCSM integrated implications.
with SCOM to highlight each business service
Now operating from the Cloud, NRC has a fully
where SCOM alerts issues to SCSM.
Classification, SLA and routing of ticket to the populated CMDB where support staff manage Student
and Staff requests with bespoke IT Service
correct team is automated.
Management Processes via a customized Cloud
enabled Service Desk.