ALL
pop up blockers
should be
OFF
Use Firefox or
Chrome for
orientation
If you choose to
print
PowerPointit would be
best to select
“black &
white” rather
than “color”
WHEN TO DO CANVAS----
• YOU MAY TRY ACCESSING CANVAS AS SOON AS YOU ARE REGISTERED
• IF YOU CANNOT GET IN---THEN WAIT UNTIL THE MORNING, OF THE FIRST DAY OF
CLASSES
SOME INSTRUCTORS MAY HAVE ASSIGNMENTS DUE RATHER QUICKLY
GO TO COLLEGE WEBPAGE
WWW.NCTC.EDU
CLICK
Use log in info you
received from the
college email or on
your ID card
Click Here
to access
Orientation
Your courses
will be visible
HOWEVER
until you have
successfully
completed
the orientation
you will NOT
be able to do
ANY work
in the courses
IMPORTANT !!
Click Here
to access
modules
This is step by step
and MUST be
completed in
sequence !!!
Begin with:
“start here”
“Technology
Requirements”
• YOU CAN NOT
PROCEED TO THE
NEXT ITEM UNTIL
THE ONE BEFORE
IS FINISHED !!
To check
completed or
incomplete
assignments
in each
section of the
orientation
click
assignments
TO CHECK GRADES IN YOUR COURSES
Grades can be
checked for each
course
by
clicking the
“GRADES” tab
on the left
of each course
AFTER ORIENTATION IS COMPLETE----• LOG OUT
• WAIT 30 MINUTES – 1 HOUR
• LOG BACK IN TO CANVAS
• UNDER COURSES YOU SHOULD STILL SEE THE COURSES YOU ARE TAKING
• AND NOW CLICK ONE OF THEM
• THEN INFO SUCH AS THE INSTRUCTOR’S SYLLABUS, NAME, TEXTBOOK INFO ETC…. WILL APPEAR
IF YOU COMPLETED THE ORIENTATION !!
CANVAS FYI’S
if you are having problems
check this
FYI list before contacting Help Desk
Why is my role listed as Observer in one or more of my courses in Canvas?
The student has not successfully completed the Canvas Orientation for Online
courses (CANV0109). For more information on CANV0109, go to the NCTC
homepage, click the eCampus dropdown list, then click Canvas Orientation.
Why can’t I type in my course discussion forum, send a message, or take a
quiz?
When a user is assigned the Observer role they can access course content, but they
cannot interact with the course, meaning they cannot post, message, submit
assignments, take quizzes, etc., etc. Therefore, student must complete CANVAS
Orientation.
I successfully completed CANV0109, why hasn’t my role switched from
Observer to Student?
Sometimes students reach the last page in CANV0109 but do not click the Finish
Orientation button that prompts the system to switch their role. After clicking the
Finish Orientation button it normally takes around 5 minutes for the role to switch to
Student but, it can take a little longer during high traffic periods. If after an hour the
role hasn’t switched, contact the eCampus Help Desk at ecampushelpdesk.nctc.edu.
Why can’t I see all my courses in Canvas?
If it is a face-to-face (i.e., on-campus) course, then it is up to the instructor whether or
not to Publish the course in Canvas. All online and hybrid courses are published in
Canvas. If the student is taking an online or hybrid course and is unable to see their
course, please direct them to the eCampus Help Desk at ecampushelpdesk.nctc.edu
Do I have to take CANV0109?
All online and hybrid students must complete CANV0109 before they can access their
online and hybrid courses in Canvas. CANV0109 is ONLY REQUIRED FOR ONLINE
AND HYBRID STUDENTS. Students in only face-to-face courses should not enroll in
CANV0109. Those students are automatically enrolled in the Student Guide to Canvas.
Students that have already completed OLOR0109 (ANGEL Orientation) must complete
CANV0109 before course access is available. Once a student successfully completes
CANV0109, the student does not have to take it again. Online and hybrid course access
is unavailable prior to the first day of the semester, even if the student completes
CANV0109 beforehand. CANV0109 is free.
I received an error message when I landed on the congratulations page in
CANV0109, what do I do?
The student needs to login to Canvas using either Chrome or Firefox, then go to the
Congratulations page in CANV0109 and click the Finish Orientation button. Instructure,
Inc. has identified a bug with the Finish Orientation button when a user accesses the
page in either Internet Explorer or Safari. They are currently working on a patch that
should be implemented soon; however, until we announce that the patch has been
successfully implemented students need to use either Chrome or Safari to
successfully complete CANV0109.
PROBLEMS???
CLICK HELP TAB IN CANVAS
940-668-3335
ecampushelpdesk.nctc.edu
Phone support unavailable after regular business hours,
weekends, or holidays.