Training Delivery Session
Early Warning Data System Dashboards
May 14, 2013
1
Train the Trainer Agenda
• Review Trainer Responsibilities
• Recap End User Training Format and Objectives
• Practice Leading Guided Exercises
• Debrief Exercises and Discuss Best Practices
• Review Training Structure and Preparations
• Discuss Dashboard Support Process
• Questions
2
Trainer’s Role and Responsibilities
• Provide introductory end-user training to teachers, principals, counselors,
specialists, and other key users identified by your district
• Conduct training based on the provided materials
• Encourage an active dialogue during training
• Understand and encourage the use of the gold “Support” button when
users encounter issues or would like to submit feedback
• Promote a positive view of the dashboards and informational resources
they represent
• Assist your district in gathering feedback from users to improve current
and future dashboard release
3
A Trainer Should NOT be Expected to…
•
Fix login or access issues – instead direct users to
appropriate support
•
Resolve data anomalies
•
Answer questions about specifics of future product
development
•
Generate your own materials
4
Review Training Materials
End User Training Agenda
• Dashboard Overview and Video Demo
• Key Objectives
• Guided Exercises
• Independent Time
• Wrap-up Discussion
5
Guided Exercises Partner Practice
• Trainers will lead the following Guided Exercises:
 Customize View by adding and removing data
 Create a Watch List of students for intervention
 Navigate to student view and find detail using the More Menu
• Guided Exercise Practice:





Pair up with the person next to you
Demonstrate the steps to complete first exercise
Use the handout as a reference
Then assist partner in completing the exercise
Switch to the next exercise
6
Logging in to the Dashboard
o Turn your PC or laptop on
o Open Internet Explorer or Firefox browser
o Go to https://tn-demo.cloudapp.net
o Select Your District
o Log In
 Demo Teacher:
 Password: computer
7
Trainer Tips for Guided Exercises
• Based on time available and understanding of the audience, do 2-3
exercises together, including Customize View, Create a Watch List,
and Navigate to Student View and find More details.
• Trainer should walk users through the steps using the anonymized
site on the screen while users complete the same task on their own
data
• Break users into pairs to complete the remaining exercises or
encourage them to complete them on their own
• Ensure there is enough time at the end of training for the pairs to
share their ideas for implementation with the rest of the users
8
Campus Debrief Questions
• What do you think the teachers’ favorite dashboard
features will be?
• How can using the dashboards impact instruction and
collaboration on your campus?
• How often will you log in to the dashboards and review
student data?
• How often will you edit watch lists?
• What feedback do you have about the dashboards?
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Applications for the EWDS Dashboard
Individual
Student
• Put issues in context– new grading period, counselor/principal visits
• Student goal setting – set individual goals for benchmark performance
• Parent / teacher conference – print and share student dashboards
Cross section
of data
• Individual Education Plan meetings – preparation and presentation
• Targeted student interventions – supports thorough analysis
• PLC/departmental meetings – review benchmark and grading trends
Across
students
• RTI committee meetings – identification and monitoring
• Intervention planning – TCAP prep, post-benchmark pull-out/push-in
• Truancy warning – identity and track students with attendance issues
• Campus tracking for at-risk students – create custom watch lists
Across campus
• Student scheduling – credit accumulation, AP potential, course history
• Resource allocation – link budget decisions to greatest student need
• Campus improvement planning– identify and track areas of need
10
Training Delivery Debrief
• What do you need to prepare to lead dashboard training?
• What potential challenges do you see on training users on the
dashboard?
• What best practices from other trainings apply to dashboard
training?
• What type of follow up training will teachers need in the fall?
11
Organizing a Successful Training
Who will have the responsibility for training logistics for your campus?
Best Practices
 Train in small groups – 25-30 people maximum per trainer
 Keep sessions role specific to the extent possible –
administrators, teachers, counselors
 Ensure everyone has access to a PC or tablet with good
internet connectivity (e.g., computer lab, laptops) for hands-on
exercises.
 Send an email to training participants asking them to test their
log-in in advance
12
Preparing to Deliver End-User Training
• All training materials are found on the ed-fi flash drive
o End user training presentation, modified worksheet, demo video
o Additional reference materials
• Review the training presentation
• Print copies of guided exercise worksheets for all
participants
• Make necessary training day preparations
• Use https://tn-demo.cloudapp.net/ and provided login to
practice guided exercises
13
Training Day Checklist
Materials:
• Projector
• Training materials on USB drive
• Copies of teacher dashboard exercises worksheet for all participants
• Sign-in sheets
Training Preparations:
• Check computers and internet access
• If possible, log in to all lab workstations in advance and bring up two
browser windows:
o Ed-Fi Dashboards
o Training Evaluation Survey
• Be sure all participants complete the feedback survey
14
Dashboard Support Overview
Support Plan
• Tiered support system
• Level 1: Data Stewards
• Level 2: Double Line Partners (DLP)
• Support linked through the dashboards
• E-mail to Data Steward from
dashboard support button
• Follow up and resolve within the
district if possible
• Data steward creates a JIRA ticket for
issues that can’t be resolved internally
to share with DLP
• Training support
• Campus trainers have ability to help
with potential user errors
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Tiered Support Issues
Level 2 (DLP):
System errors
New features and metrics
Build support (data not
refreshed)
Level 1 (District):
User access troubleshooting
User questions and requests
Verification of source data
Examples of Data Issues in the Dashboards
These are examples of data issues that may be seen in the dashboards. Data
should match what is in Star Student as of the night before.
Student
Campus/District
System
• Student incorrectly
is tagged as
participating in
program (e.g.,
SPED)
• Student is missing
courses from
transcript page
• Student data does
not match
expected results
• Percentages of
program
participation do
not seem accurate
• Students are
excluded from a
metric calculation
• Attendance,
discipline, or
grades are missing
from the
dashboards
• Data has not been
refreshed recently
• System is down
• Features are not
working correctly
(search, sort,
add/remove
columns, create
watchlist)
16
Level 1 Dashboard Support
• User submits ticket through
support button (on each
dashboard page)
• User should provide as much
detail as possible when
identifying data issues
• Staff or student’s name and
school
• Metric name, specific issue or
question
• Ticket sent to district support
email account
• Data steward follows up on
issue with DLP if necessary
• Once issue is resolved, district
follows up with user who
submitted the ticket
17
Training Delivery Feedback Survey
Thank you for attending our training today!
Please go to the following website and complete a short
survey to give us your feedback about the training delivery
session and identify what you need additional follow up on.
• https://www.surveymonkey.com/s/TDOETrainer
18
Questions?
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