Sinéad Marron, Toynbee Hall

1. Where’s this project based?
2. Why are we doing it?
3. Who are you working with?
4. How did we develop the Tool?
5. What exactly will it measure?
6. What do we hope it will achieve?
7. What will it look like when it’s finished?
Followed by time for questions and discussion...

• Community-based organisation
• Vision:
“to eradicate all forms of poverty”
• Current Projects include:
– Free Legal Advice Centre
– Youth work
– Older-people’s services
– ESOL
– Work with street-prostitutes
– Volunteering & employment
– Community Engagement
– Time-banking

• Services Against Financial Exclusion (banking, 1:1 work etc.)
• Debt advice (Capitalise operator)
• MacMillan advice
• City advice
• East End Energy Fit
• Financial Well-being measurement
• Transact
• Money for Life
• Financially Inclusive Tower Hamlets
• Local research

Excellence rigorous impact measurement systems
Poor national data
...create a
• Don’t know what we’re comparing
Lack of expertise and resources lacking the capacity, resources or expertise
Output based funding independent
• No reliable, independent way of demonstrating soft outcomes
No single language
...create a impact
Tailored snapshots
...create the
Many of these observations came from local practice at Toynbee Hall

Money, Access and Participation Tool
AIM:
Develop a national financial well-being measurement tool
ETHOS:
Stakeholder led design process (by sector, for sector) facilitated by independent experts

• Citi Foundation have funded a
2 year development and rollout phase (June 2011 – May
2013)
• Partnered with National
Centre for Social Research
(Questionnaire Testing and
Development Hub)
• Transact

• Bristol University (PFRC)
• Centre for Responsible Credit
• Centrepoint
• Citizens Advice
• Department for Work and Pensions
• Financial Inclusion Centre
• Friends Provident Foundation
• Hyde Housing Group
• Liverpool John Moores University (RUFI)
• Money Advice Service
• Money Advice Trust
• National Audit Office
• Northern Rock Foundation
• Southern Housing Group
• University of Birmingham (CHASM)

• 2Shires Credit Union (PS1)
• Fabrick Housing Group (PS1)
• Bromley by Bow Centre (PS1 & PS2)
• CHS Group (PS1 & PS2)
• Civil Service Benevolent Fund (PS1 & PS2)
• Coastline Housing (PS1 & PS2)
• Hyde Housing Group (PS1 & PS2)
• Knowsley Housing Trust (PS1 & PS2)
• Regenda Ltd (PS1 & PS2)
• The Hillcrest Group (PS1 & PS2)
• Wolverhampton Homes (PS1 & PS2)
• Wrexham County Council (PS1 & PS2)
• Advice NI (PS2)
• City Save Credit Union (PS2)
• Community Housing Cymru (PS2)
• Housing 21 (PS2)
• Kirklees Citizens Advice Bureau (PS2)
• London Borough of Camden (PS2)
• Money Advice and Community Support (PS2)
• NHS Dumfries and Galloway (PS2)
• North Liverpool Citizens Advice Bureau (PS2)
• Sandwell Citizens Advice Bureau (PS2)
• Sandwell Homes (PS2)
• South Yorkshire Credit Union (PS2)
• Wales & West Housing Association (PS2)
• Waltham Forest Community Credit Union
(PS2)
• Women’s Employment Enterprise and
Training Unit (PS2)

1. Steering group
2. Analysis of current impact evaluation
3. Stakeholder consultation
4. Develop and test initial questions
5. Pilot 1 – 5 weeks
6. Analysis & re-design
7. Pilot 2 – 6 months with ongoing revisions
8. Further consultations (including weighting)
9. Analysis and redesign
10. Move to web-based platform

Bank Account
Type of Account
Bank Account Refusal
ID/Address Verification
Debit Card
Overdraft
Direct Debits
Savings
How Saving
Not Saving
Reasons for Not Saving
Insurance
Retirement Provision
Digital Inclusion
Access to the internet
Confidence/ability using the internet
Information on what financial products and services the individual is currently using and how they are using them. Useful for identifying gaps and addressing issues of inclusion.
FINANCIAL PRODUCTS
AND SERVICES

• Demographics
• Financial Products and Services
• Income and Expenditure
• Debt
• Capability
• Resilience
• Attitudes
• Well-being
• Goals
• Vulnerability (composite area)
• Barriers (flagged throughout)

• Policy
Nationally
Sector
• Lobbying
• Sharing information
Funder
Organisation
Client
• Impact & demand
• Impact measurement
• Needs assessment
• Trigger to find help, make changes and keep on track

The Tool itself
Flexibility
• Web-based access
• Questionnaire format
• Components are flexible
• Adaptable for different projects
Completing the Tool • On paper, online
• Needs assessment output
Repeat completions
• Revised needs assessment
• Summary of distance travelled
Impact assessment
• Aggregated individual impact
• Facility to review and manipulate data
Data sharing
• Facility to share and compare data
• Anonymised national dataset (tool and survey data)

• Opportunities of the MAP Tool?
• Risks of the MAP Tool?
• Should a client be able to take their record from one organisation to another?
• What would sharing data allow organisations to do?
• What are the potential uses of the national data?

We always welcome comments, thoughts or suggestions or questions.
Email me at: sinead.marron@toynbeehall.org.uk
Let me know if you want to be put on our mailing list or join Transact for regular updates.