Travel Training Program
[Insert Image]
Planning
Your Trip
Getting Started!
You can:
 Call [Insert transit
agency]
 Use [Insert online Trip
Planner]
 Use route maps and
schedules
[Insert Image of route
map]
Call [Insert Transit Agency]
 [Insert Customer
Service Telephone
Number]
 [Insert Customer
Service Centre Hours]
[Insert Image of
telephone and
customer service
representative]
Route Maps and Schedules
Maps and schedules are
available at:
 [Insert locations]
[Insert Images of a map
and a schedule]
How to read a route map
On your route map you
should mark:
 Your location
 Your destination
 Landmarks
 Transfer points
[Insert image or route
map]
Plan your trip with [Insert trip
planner]
Plan your trip online!
 Go to [Insert website]
 [Insert instructions]
[Insert image of trip
planner]
If you use a mobility device…
You will need to find out:
 If your mobility device
will fit on the vehicle
 Length?
 Width?
 Weight?
 If the stations and stops
are accessible
[Insert images of
mobility devices]
Transfers
 Check your route map
and [Insert online Trip
Planner]
 Confirm your transfer
with a [Insert Transit
Agency] Customer
Service Representative
[Insert image of
transfer and/or
transfer points on a
route map]
[Insert image]
Street Smarts
Getting to the Bus
Things to bring with you:
 Identification
 Extra Money
 Trip Plan Worksheet
 Keys
 Bus Schedule and
route map
 Cell phone
 Pass, Ticket or Exact
Cash
 Snack and water
When you are out
Remember to:
 Wait in a safe place
 Close your wallet or
purse
 Stay alert!
 Stand back from the
curb
[Insert images]
Bus Stops and Shelters
[Insert image of Transit agency bus stop and
shelter]
Route names and numbers
[Insert image of transit agency vehicle(s) with
route name and number]
Other vehicles in the region
[Insert images of other transit agency vehicles]
Paying your fare
You can use:
 A Ticket
 A Pass
 Cash
 Have exact change!
 Don’t forget to get a
transfer
[insert images of fare
options]
How to get on the bus

Check the bus name and number

Wait for other passengers to get off

Have your cash, ticket or pass ready

Ask the driver for a transfer

Tell the driver your destination if you need
help

Take a seat!
Courtesy Seating
 Reserved for people
with disabilities,
seniors, and
passengers with
children in strollers
 Usually located at the
front of the bus
[Image of Courtesy
Seating icon]
If you use a mobility device
 [Insert transit agency]
has low-floor kneeling
buses with ramps
 The bus driver can
lower the ramp
 The bus driver can not
provide physical
assistance
[Insert image of lowfloor/kneeling bus]
How to get on with your mobility
device
 Wait for other passengers to get off
 Wait for the driver to lower the ramp
 Go to one of the wheelchair seating areas
 Let the driver secure your device
 Tell the driver where you want to get off
Getting off the bus
 Listen and look for
announcements
 Look out the
window for
landmarks
 Ask the driver if you
aren’t sure
[Insert images of
landmarks]
Signalling for a stop
[Insert image of stop cords]
When the bus arrives at your stop

Stay seated until bus has come to a complete
stop

Check that you have all of your belongings

Get off at the rear of the bus

Check the timetable at the bus stop for your
return trip

Wait to cross the street
[Insert image]
Extra Tips
Drivers and Conductors
 Ask for help when
you need it!
 Tell them where you
are going
 Ask if there are any
changes at your stop
[Insert image of driver or
conductor]
Customer Service Staff
 Provide safety and
customer service
 Announce updates
and changes
 Tell customers their
stop upon request
[Insert image of Customer
Service Staff]
I missed my bus!
You can:
 Check the schedule at the
bus stop for the next bus
 Check the online route
planner
 Call the [Insert transit
agency] Information Line
[Insert phone number]
[Insert image]
The bus is full!
You can:
 Wait for the next bus
If you use a mobility
device:
 [Insert transit agency
policy]
[Insert image]
What to do in extreme weather
 Check the Service Updates page
[Insert link]
 Contact [Insert phone number]
 Give yourself extra time
 Carry a raincoat and umbrella
 Bring a hat and water
 Carry important contact information
 Travel a different way
[Insert
images of
inclement
weather]
‘Request a Stop’
‘Request a Stop’ is
available on buses
between [Insert times]:
 Tell the bus driver
where you want to get
off
 Get off at the front
doors
[Insert image]
Lost and Found
If you’ve lost an item
while travelling on
[Insert Transit Agency]:
 Call [Insert phone
number]
 Go to [Insert location]
[Insert image]