Higher
Administration
Administrative Services
Outcome 4
Past Paper Questions
Meetings
Types of Meetings and
Committees
2011 CS Q4 – 2 marks
Compare the use of a paper-based diary
with an electronic diary.
Office Bearers
Documentation Relating to
Meetings
Meeting Terminology
The Impact of Technology on
Meetings
2012 Q2a – 4 marks
Outline the following meeting terms:
 Point of order
 Amendment
 Adjournment
 Verbatim
2012 Q2b – 8 marks
Discuss the role of both the secretary and
the chair in planning and organising a
meeting.
2013 CS Q1 – 4 marks
Outline ways in which a chairperson can
ensure that meetings are effective.
2013 CS Q2 – 6 marks
Discuss the consequences of failing to plan
and organise effectively for a meeting.
2013 CS Q5 – 2 marks
Compare Action Minutes and Formal
Minutes.
2012 Q5d – 2 marks
Justify the use of remote meetings.
2011 Q2d – 6 marks
Suggest and justify 3 features of
presentation software which a speaker
would find useful.
2011 Q3c – 8 marks
Discuss the impact of technology on the
organising and running of meetings.
2011 Q3d – 2 marks
Justify the need for an effective chairperson
at a meeting.
2011 Q5d – 4 marks
Outline the use of 2 documents relating to a
formal meeting and justify their importance.
2010 Q4a – 4 marks
Outline 2 standard items in an agenda and
justify their inclusion.
2007 Q5a – 4 marks
Many decisions are taken at meetings by
voting. Outline the meaning of the
following voting terms:
 Ballot
 Majority
 Abstain
 Casting vote
2007 Q5b – 4 marks
Compare the role of the chairperson and
the secretary in planning and organising a
meeting.
2007 Q5c – 6 marks
Discuss how technology has had an impact
on the conduct of meetings.
2006 Q1a – 6 marks
Discuss the benefits to a senior
administrative assistant of using an e-diary
to plan and organise a meeting.
2006 Q1b – 3 marks (2/1)
Outline the purpose of an:
(i)
(ii)
AGM
EGM
2006 Q4a – 6 marks
Describe the tasks an administrative
assistant could undertake in organising a
customer focus group meeting.
2010 Q4b – 6 marks
Discuss the use of an e-diary in the planning
and organisation of a meeting.
2010 Q4c(i) – 2 marks
Justify the use of Action Minutes.
2010 Q4c(ii) – 2 marks
Select and outline 2 of the meeting terms
given below:
 Abstain
 Casting vote
 Ballot
 Unanimous
2010 Q5d – 4 marks
Describe 2 ways of facilitating remote
meetings.
2009 CS Q4 – 4 marks
Describe features of presentation software
which may be used to enhance the
delivery of a training session.
2009 Q2c(i) – 4 marks
Describe 2 methods of voting at meetings.
2009 Q2c(ii) – 4 marks
Describe 2 documents relating to a formal
meeting.
2008 Q2a – 6 marks
Describe 3 consequences and their
implications to an organisation of
inadequate preparation for meetings.
2008 Q2b – 8 marks
An Administrative Assistant will use a variety
of software when planning a meeting.
Discuss the use of at least 3 software
packages for this purpose.
2008 Q2c – 2 marks
Justify why some teams use Action Minutes.
2006 Q4b – 4 marks
Describe the use of ICT to communicate
effectively at a customer focus group
meeting.
SQP Q2a - 6 marks
During a meeting a motion is proposed.
Using meeting terminology, outline the
process from proposal to conclusion.
SQP Q2b – 8 marks
Describe the use of a computer network to
support remote meetings.
SQP Q2c(i) – 4 marks
Compare the use of presentation software
with a paper-based handout for
communicating information to participants
during a meeting.
Higher
Administration
Administrative Services
Outcome 4
Past Paper Questions