SDDC
2011 European Personal Property
Workshop
REENGINEERING
&
FRV
Mr. Steve Kelly
Chief, Personnel Claims Branch
Personnel Claims and Recovery Division
US Army Claims Service
REENGINEERING
ALPHABET SOUP
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FRV = Full Replacement Value
DP3 = Defense Personal Property Program
DPS = Defense Personal Property System
BV = Best Value
FSMP= Full Service Move Program
TOPS = Transportation Operational Personal
Property Standard System.
MCO = Military Claims Office
TSP = Transportation Service Provider
REENGINEERING
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Full Service Move Program (1998-2001)
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Task Force Fix (2002)
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Families First (2003- 2008)
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FRV in Current System (October 2007-?)
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Families First renamed DP3 ( Dec 08)
FRV
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GBL Shipments: International, 1 Oct 2007,
Domestic, 1 Nov 2007
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DPM: March 2008 (but not all contracts were
revised in time)
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NTS: When contract up for renewal
FRV
1. TSP liable for FRV, up to $4 per pound or $50K
2. Member must file with TSP within 9 months
3. Claimant can transfer claim to MCO
4. MCO can only pay depreciated, but can recover for FRV
5. For damaged items, carrier can repair or pay cost of repair
6. Same procedures for reporting loss or damage, on DD
1840/1840R within 75 days
FRV
Each TSP has own form; no requirement for electronic
filing
 TSP must obtain estimates
 Pay, deny, or make final offer within 60 days
(Claimant can transfer after 30 days)
 Partial Settlements allowed
 Quick Claim within 5 days if < $500
 Payment required within 30 days after settlement
DP3/DPS

Claims rules the same for FRV and DP3, with some
additions to DP3 rules due to use of Claims Module to file
and process claims:

Claims MUST be filed in DPS, unless waiver from MCO

Notice of loss/damage after delivery encouraged to be
filed in DPS, but can be submitted hard copy via mail,
fax, email.

Some TSPs and TOs do not understand this, even
though it is written on the form, and claimants exceed
75 days trying to enter notice in DPS
DP3/DPS

THIS IS PRINTED ON THE AFTER DELIVERY FORM:
SECTION B- WRITTEN NO TIFICATION
The best way to provide notice of loss or damage to the
TSP is through the DPS noted above. However, if you are
unable to provide notice on –line you may fill out this
section and send it to the TSP noted on the reverse. This
document must be mailed (postmarked) or faxed to the
TSP by midnight of the 75th day following delivery. Keep a
copy of this document and proof that it was sent to the TSP
for your records.
DP3/DPS
 Claims
Module is not user friendly
 MCO will help claimant to log on and navigate
claims module
 If claimant comes to TO for help, TO should
send him to the MCO. Some of the claimants
question/issues may go beyond DPS, for
example, Is TSP offer fair?
DP3DPS
 SDDC
created working group in January 2011
to recommend fixes to claims module
 Working
group includes Industry and Claims
as well as SDDC
PCLAIMS
 Personnel
Claims Army Information
Management System
 Operational Oct 09
 Online soldier/employee access worldwide
 Use AKO account
 Rapidly becoming the preferred method
 Not related to DPS; direct filing with Army
only
HOW TO ACCESS PCLAIMS
 First
, log into www.jagcnet.army.mil with CAC
card or AKO log-in.
 Once
in JAGCNET, choose U.S. Army Claims
Service
 Then,
choose Personnel Claims Online Filing
Database
PCLAIMS
 Claimant
still has option to submit paper
claim
 If
claimant needs help beyond what is on
last slide, refer to MCO
New FRV LEGISLATION
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
10 US Code Section 2790
Permits MCO to pay FRV under some, limited,
circumstances:
 TSP completely excluded from liability; Act of
God, bankruptcy, etc.
 Ocean carrier caused damage, or
 Delivery TSP blames prior handler
Effective 7 January 2011, when President signed
National Defense Authorization Act for 2011
NOT retroactive. Applies to deliveries after 7 January.
EILO :
E- BILL IN LIEU OF OFFSET
 What
is an offset? I owe you $50; but you
owe me $30. I’ll keep $30 and pay you $20.
 Before Powertrack introduced: If carrier did
not pay voluntarily, DFAS would transfer to
Claims Services to cover loss and damage
claims money owed to carriers for invoices
EILO :
E- BILL IN LIEU OF OFFSET
After Powertrack introduced, TSP paid
thru Powertrack, not DFAS
 US Bank will not offset TSPs
 Solution: TSPs authorize* Claims
Services to enter Power Track using
TSP ID and direct payment to Claims
*Clause in solicitation.
EILO :
E- BILL IN LIEU OF OFFSET
 Army
began EILO test phase development as
of January 2011
 US
Bank Powertrack contractor worked out
"bugs" in the EILO online "engine" over the
next two months
EILO :
E- BILL IN LIEU OF OFFSET
 Accounting
issues between Army Claims
Service and Army Logistics
community presented initial stumbling block
(could not reach closure on
lines of accounting)
 LOA issue resolved and USARCS entered "go
live" in EILO at end of March
EILO :
E- BILL IN LIEU OF OFFSET
 TSPs
have sent many requests for status
report on how many offsets were outstanding.
These came in right at the moment we began
to push the offsets through
 We've had one query so far from a TSP that
has noticed an EILO payment
Contact Information:
Email: steven.kelly1@us.army.mil
Phone: (301) 677-7009, Ext 304
QUESTIONS?