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Call Centers/ Contact Centers
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VOLARO Add On- solutions and practices
For more info ask…
ISPs, Hotspots, WIMAX, VOIP, ASPs, Wireless LAN and Mobile operators
In order to have business case you need to be flexible in your offering, dynamic, extending your services and having the possibility to charge the customer on that bases.
On top on the things and internally you need to have consolidation and monitoring of your telecommunication expenses
Call Accounting
Call Accounting software is a management system that records, translates and reports on telephone call activity.
users
Headquarters
PBX B
PBX
A
Business Challenge
Management Tool
Allocate costs
Control/Cut expenses
Improve Productivity
Management Tool
Allocate costs
Distinguish between any organization identity
Control/Cut expenses
Increase awareness of telecom usage
Change tariffs plans and SP ’ s
Bill verification
Guard Against Toll Fraud
Monitor Personal Phone Usage
Management Tool
Improve Productivity
Employee Efficiency
Network/Devices Optimization
Key Indicators
Fulfill all customer ’ s needs
Interface with all kinds of PBX ’ s
Scalable/Experience with all organizations
Ability to yield extra profits (higher margins)
Customer ’ s needs
Fully Web-based
Flexible query generator
Unlimited amount of reports
Drill Down capability
Customer ’ s needs
Dashboard
Customer ’ s needs
Multi languages and currencies
Customer ’ s needs
Customized reports
Reports Visualization
Customer ’ s needs
Budget Control & Fraud Detection
Enhanced security
Wide range of tariff methods
Customer ’ s needs
Automatic reports generation
Automatic distribution to Enterprise entities
Automatic synchronization of employee ’ s directory (using ODBC connection, Microsoft Active Directory, DC Directory, etc.)
PBX ’ s Qualification
Scalable
User Centric a single point of reporting, employee based, for different telecommunication devices and services.
Scalable
Modular Architecture
Supporting unlimited employees / sites
Experience
Experience (Cisco)
Experience (Banks)
• Offers solutions that open a whole new set of possibilities for ISPs, Hotspots, WIMAX, VOIP, ASPs, Wireless LAN and Mobile operators.
For having have:
– Carrier grade RADIUS server / AAA
– Telecom Billing Software Converged Prepaid and Postpaid
Billing Software
– Aradial Policy Controller - QoS controller
– Advanced Portals and Self care for ISP and Hotspots
Prepaid Cards
– VOIP Calling Cards
– Refillable voucher cards to refill existing user account
– Credit Card Payments system
– VOIP Interconnect system WiMAX CSN
Example Network Deployment
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• High performance, fully-featured RADIUS server
• Supports any IP services
• Works on Windows, Solaris and Linux
• Compliant with RADIUS standards
• Scalable
– Multithreaded - horizontal
– Multiprocess - vertical
• High availability
• Easy provisioning
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• 100% web-based interface for easy connectivity from anywhere
• SSL security support
• Database support
– ODBC (Access, MS SQL, mySQL, Oracle)
–
–
–
Native Oracle (OCI)
LDAP
NT & Active Directory user authentication
– Flat files
• Statistics and reporting modules
• Prepaid cards, bank and balance enforcement
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• Any broadband, BRAS, xDSL or cable
• WiMAX – WiMAX forum standard
• Mobile
– GSM: GPRS, WAP, MMS
– CDMA 2000 and 3GPP dictionaries
– PDSN 3GPP prepaid and postpaid
• Wireless LAN
• Wide Area Wireless basestations
• Mesh technologies
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• Soft switches and SIP proxy (Class 4/5)
– VocalTec
– Mailvision
– Teles
– AudioCodes
– RAD
– NextGK
– Asterisk
– Any other that supports standard SIP VSA
• VOIP gateways
– Cisco 53xx, 54xx,
– Quintum Tenor
– GNUGK and OpenSer
• IPTV using RADIUS
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• Mikrotik OS – also reselling
• Colubris CN
• Nomadix
• ValuePoint, Planet, Zyxel
• Handlink
• Aruba Networks
• Griffin, Dlink, NetGear, Cisco and others
• Chillispot based
– Linksys - DD-WRT
– Ikarus OS
– MonoWall
– PfSense
– Buffalotech
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• Includes beamforming technology
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• Includes beamforming technology
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•
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• Easy installation
• Easy implementation
• Easy to operate
• Easy to customize
• Full compliance to standards and devices
• High performance
• High Availability and reliability Scalability
• WiFi Hotspots (e.g. Mikrotik OS, Nomadix, Colubris, Handlink,
ValuePoint, Linksys, Zyxel and others)
• Long distance WiFi (e.g. Wavion, Ruckus Wireless, Altai,
GoNetworks, Inspiair, Xirrus)
• ISP - Broadband, xDSl, ISDN, Dial-up (e.g. Juniper ERX, Cisco ISG,
Redback SmartEdge and others)
• Voice over IP providers (compatible: Cisco, Quintum, Mailvision,
VocalTec, NexGE and others)
• PDSN and GPRS Wireless Mobile operators (as a joint network solution with Cisco PDSN & GPRS, Huawei PDSN and others).
• WiMAX - Alvarion 4Motion, Wichorus, Runcom, Motorola Canopy
Wimax and more. Cable Companies