GATHERING BUSINESS
REQUIREMENTS
An attempt to improve the process in DMV
PM and BA Structure in DMV

PMO


Program Analysis


Administrative Analysts in PA manage projects, act as BA’s
on projects, and also perform dual role
Project Management at DMV Team (PMAT)


PM’s in PMO manage projects and often perform role of the
BA
Community of practice – establish PM methodology
Business Process Center of Excellence (BOCOE)
Business process modeling/analysis
 Eventually feed business case for change

Gathering Requirements – As Is




High level requirements captured in the project
scope statement
Business rules captured in standard business rule
document created by IT
No standard BRD
Issues:
 Requirements
are not fully documented and system
does not meet users’ needs – rework
 Requirements gathering takes too much time = projects
take too much time
Gathering Requirements – To Be

Standardize BA practices – like we’ve done for
project management
 Pilot
BRD on one project (PMO)
 Format
for high-level requirements
 Possibly new format for business rules
 Leave no requirement behind…
 BPCOE
and PA
 Standard
business analysis modeling tools
 Business processes are documented prior to business case
development and project kick-off – streamline the
requirements process
BRD Pilot

Used a BRD template for the Audit Modernization
Project – why?
 In
theory, developing a standard template for use by
all projects – like PM templates - may speed up the
requirements gathering process. BA’s and PM’s know
what to expect.
 Requirements are now contained in several documents –
scope, business rules, Visio diagrams, spreadsheets –
would one document better tell the requirements story?
Status

BRD has not be passed off to IT staff for functional
specifications, but IT lead has found this format
useful
 Area
for comments in the business rule section would be
helpful
 Need to assess with the team to determine what
worked or what could have been done better

Still took quite a bit of time to develop the
requirements
Discussion



Does your agency use a BRD or are the
requirements documented in a series of documents?
How does your agency speed up the requirements
process?
What recommendations do you have for us as we
continue to develop strategies for gathering
requirements?