UNIDO Subcontracting and Partnership
Exchange (SPX) Programme
UNIDO SPX项目
SPX Benchmarking Tool
SPX基准测评工具
Phase II project formulation mission, SPX Xián, December 2012
1
To generate lasting and profitable business for SPX supported
companies by: 通过以下方法让SPX中心支持的企业形成持
久的赢利业务
Accelerating their journey to becoming internationally
competitive 加快企业成为具有国际竞争力的企业的进程
Focusing on their competence to handle known supply
Opportunities 注重企业处理已知供货机会的能力
Giving that competence a high visibility with buyers
让企业的能力在采购商那里有高的可见度
Focus on UPGRADING CAPABILITY 注重能力提升
Practice Leads to Improved Performance
好的方法带来更好的表现
Good / Better / Best
Practice
leads to
Good / Better /
Best…
Performance
SPX Benchmarking Tool database SPX基准测评工具数据库
Dynamic – validated data for around 45,000 benchmarked
SMEs available for comparison against
动态数据-可与约45000家通过验证的中小企业数据进行对
比
International – companies from 40+ countries
国际化-来自40多个国际的企业
Additional Data – financials from a further 75,000+ SMEs
补充数据-另外75000家中小企业的财务数据
UNIDOs collaboration with Winning Moves Benchmark Index and PROBE
UNIDO与Winning Moves Benchmark Index and PROBE公司的合作
Access to largest global databases for SMEs 进入全球最大的中小企业数据库
Quantitative and Qualitative metrics and ratios 定量和定性的指标和比率
Performance and Practice review 绩效和方法评述
Facilitates self-assessment with company team 促进公司团队的自我评估
Aims to anticipate and meet buyer needs 目的是预测和满足采购商的需求
Objective identification of areas for improvement to inform strategic improvement
plans
确定需要改进的方面以方便告知战略改进计划
5
UNIDOs collaboration with Winning Moves Benchmark Index and PROBE
UNIDO与Winning Moves Benchmark Index and PROBE公司的合作
Opportunity to compare against international performance and practice norms
有机会与国际上的绩效与方法规范做比较
Detailed sector comparisons available 可进行行业内比较
Confidentiality of individual companies protected 公司数据的保密性
Personalised company level reports instantly generated 立即生成个性化的企业报告
Aggregated knowledge reports and analysis from individual company reports
根据企业报告生成综合的报告和分析
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Benchmarking role in UNIDO SPX support process SPX业务过程中基准测评的作用
Matchmaking
匹配
数据采集
拜访企业时用数据采集工具
建立专用数据库
Benchmarking
基准测评
基准测评
使用基准测评工具
建立专用数据库
Supplier Upgrading
供应商提升
供应商提升
企业发展的支持
投资数据采集
调动资金
确定技术合作伙伴
SPX Business Supported SPX业务支持
UNIDO SPX
Adviser Training
UNIDO SPX咨询师培训
Adviser Training 咨询师培训
Effective facilitation is essential!
有效的促进作用是必不可少的！
Combined theory & practice
to prepare SPX business advisers
理论和实践相结合才能成为一名SPX业务咨询师
UNIDO SPX
Benchmarking Process
UNIDO SPX 基准测评过程
Key Features of Performance Benchmarking
绩效基准测评的主要特征
Competitive / Best Practice 有竞争力的/最佳方法
Compares performance with
peers/competitors 与同行或竞争者比较绩效
Balanced 平衡
Looks at all aspects of a company’s performance
测评公司绩效的每个方面
Flexible 灵活性
Choose suitable comparison groups
挑选合适的比较群
Facilitated 帮助
Help and support from trained business advisers
由训练有素的业务咨询师提供帮助和支持
Positive Features of Benchmarking 基准测评的优点
Gain a broad picture of organizational performance 对企业绩效有全面的了解
Objective business review 评论目标业务
True strengths and weaknesses identified 准确的识别优势和劣势
Customer focused view 以客户为导向
Builds awareness of best practice – demonstrates what is possible
建立最优方法意识-说明哪些是可能的
• Focuses on the most important issues 注重与最重要的因素
• Tracks trends in own and competitor progress – line in the sand
跟踪自己和竞争对手的发展动态-沙子里的线
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Key Features of Benchmarking Tool
基准测评工具的主要特征
Assessment tool - developed with input from small and
medium sized business owners
评估工具-根据中小企业主提供的信息开发
Relatively simple & quick to complete
可比较简单快速的完成
Style & content relevant to all sectors and business sizes
风格和内容与所有行业及企业规模相关
Plain language & flexible deployment
通俗的语言和灵活的布局
Effective engagement tool
有效的参与工具
Benchmarking Stages 基准测评阶段
Data Collection
Stage
数据采集阶段
Comparison &
Review Stage
比较和评论阶段
Analysis &
Reporting Stage
分析和报告阶段
Annual
Minimise start to end
lapse time
减少从开始到结束的
间隔时间
process
年度
过程
1
week
Improvement
Stage
1周
提升阶段
1 to 2 days total
adviser time
1至2天咨询时
间
Comparison Ratio Examples 实例
Financial Perspective 财务
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Net Profit Margin (%) 纯利润率（%）
Return On Capital Employed (%) 已投资资本收益率（%）
Debtor Days 应收账款天数
Etc… 等等
Customer Perspective 客户
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Customer Growth (%) 客户增长率（%）
Orders Rejected During Warranty Period (%) 保证期内不合格的订单比例（%）
Complaints Per Order (%) 订单投诉率（%）
Etc… 等等
Comparison Ratio Examples
Processes Perspective 过程
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Supplies Delivered On Time (%) 交货准时率 （%）
Sub Standard Supplies (%) 次品率（%）
Not Right First Time (PPM) 第一次不成功（百万分率）
Etc… 等等
Learning and Growth Perspective 学习和发展
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Training Expenditure to Turnover (%) 培训支出（%）
Total Leavers Per FTE Employee (%) 全职员工辞职率（%）
Absenteeism Per FTE Employee (%) 全职员工缺勤率（%）
Etc… 等等
Practice Example 操作实例
Best Practice Areas 最佳方法
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Aspiration vs. Capability 愿望与能力
Generating Business 产生业务
Working with Employees 与员工一起工作
Doing the Work 做动作
Developing New Markets 开发新市场
Developing Products & Services 开发产品和服务
Managing Money 管理财务
Flexible Comparison 灵活比较
Comparison groups
can be selected against
比较企业群可根据以下条件选取
Company Turnover 营业额
Number of Staff 员工数量
Business Sector OR NACE / SIC codes
行业或NACE/SIC编码
International, National and Regional
国际，国家或地区
OR Any combination of these
或者以上条件任意组合
Aspirations & Capabilities
愿望与能力
Capabilities
Aspiration
Performance Ratio Graphs 绩效比率图
Median
Actual
Score
Performance Measure
# = number (ratio)
£ = money
% = percentage
Relative
Position
Lower & Upper
Quartile 25% &
75%
Weakest & Strongest
less top and bottom 5%
World Class Grid
世界一流水平图
World Class Grid
世界一流水平图
有弱点的
可以做的更好
竞争者
有前途的
Typical Gap Analysis Chart
典型差距分析图
Analysis & Review Stage – Output Report
分析和评论阶段-输出报告
Cause 原因
How proficient is the
business in what it does?
业务的熟练程度？
Effect 结果
What does this mean in
terms of its performance?
在绩效表现方面这意味什么？
Analysis & Review Stage – Output Report
分析和评论阶段-输出报告
Cause 原因
Effect 结果
We can measure this, but we can’t
manage it directly. We can however
manage this.
我们可以测量它，但我们不能直接
管理它。但是我们可以管理这个。
Strategic Model 策略模型
Producing The Final Report
生成最终报告
Benefits to Business 业务收益
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Catalyst for generating new perspectives, creativity and innovation 促使产生新观点，创造和革新
Better, more informed decision making 更好，更明智的决策
Firm base for developing future focused strategies 发展未来集中战略的坚实基础
Aligns activity to business goals 是行动和目标一致
Foundation for business improvement & organisational development 业务改进和企业发展的基础
Improves customer experience 提升客户经验
Embeds a structured measurement approach 潜入结构化的测量方法
Eliminates complacency in relation to competitors 消除自满意识
Increased profitability, extra business, productivity, growth, customer satisfaction and operational
efficiency 提高收益，其他业务，生产力，成长，客户满意度和效力
Thank you
& Questions
谢谢！