The Many Hats of the Career Services Department
Presented By: Mark Sullivan & Viley Welch
November 18,2010
Agenda
 Qualities Needed For A Great Career Services
Department
 Department Development
 Structure & Duties
 Skill Set Required
 The Bottom Line
 Questions/Answers
What Qualities Does a Great Career
Services Department Possess?
 (Audience Participation)
Qualities of a Great Career Services
Department:
 Positive relationships with other campus departments
 Have great relationships with the students on campus
 Visible presence with community business partners to
facilitate good working relationships
 Open Door Policy
 Great Communication in place with staff, students and
external sites
 Goals are clearly defined for each staff member
 A successful track record of goals attained
 Accurate recording of Student Files
 Verifiable Quality Placement Rates
Developing a Successful Career
Services Department
 Understanding Positions/Duties
 Assessing Key Skill Sets Required For Each Position:
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Career Services Rep
Account Services Rep
Externship Coordinator
Understanding Core Positions and Duties
Career Services Rep
(CSR)
Accounts Rep
(AR)
Externship Coordinator
(EC)
Meaningful Workshops
With All Students
Developing Relationships Coordination of
with Employers
Externship Site Visits
Resume Writing
Assistance
Cultivating Job
Leads/Externship
Opportunities
Externship Tracking
Mock Interviews With
Students
Job Fair Coordinator
Maintain Positive
Relationships with
Employers
Delivering Employer
Feedback
Developing Networks for
Graduates
Follow Up with
Externship Sites
Motivating Students
While Building
Relationships
Job Orders Developed
Assist with Student
Development
Provide Ongoing
Examples of
Professionalism
Placing Grads In New
Careers
Delivering Externship
Feedback
Career Services Representative
 Duties
 Skill Set Needed
 Assist Students with Resume
 Critical Eye for Editing
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 Excellent Communication
Writing
Utilize Campus Resources
Incorporate Mock Interviews
Teach Job Search Skills
Deliver Employer Feedback
Motivate Students
Provide Ongoing Examples of
Professionalism

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Skills
Knowledge of Hiring
Practices
Knowledge of Industry
Standards
Ability to Deliver and Accept
Feedback
Charismatic- The Ability To
Build Strong Relationships
Results Oriented
Accounts Representative
 Duties
 Networking
 Developing Relationships

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with Employers
Cultivating Job
Leads/Externship
Opportunities
Job Fair Coordinator
Developing Networks for
Graduates
Placements
 Skill Set Needed
 Energetic-The Ability To
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Build Solid Relationships
Excellent Communication
Skills
Sales/Marketing
Experience
Organizational Skills
Understanding Cycle of
Accounts
Ability to Close the Deal
Externship Coordinator
 Duties
 Skill Set Needed
 Coordination of Site
 Very Organized
Visits
 Externship Tracking
 Maintain Positive
Relationship with
Employers
 Assist with Student
Development
 Great Attention to Detail
 Ability to Give/Receive
Feedback
 Ability to Build
Meaningful
Relationships with CS
Staff
The Bottom Line
 “The Secret Sauce”
 Determine Staffing Needs
 Understand the Roles of each position
 Assessing Talent to ensure the right fit for every position
 Manage Performance
 Ensure that a quality training program is in place
 Utilize tracking tools to assess goals/success
 Recognize team for a job well done
 Lead By Example
 Culture is Leader Led and it starts at the Top.
 The Quality of a school is determined by the quality of its
leadership
The End Result…..Verifiable Quality Placement
Rates
Verifiable Quality Placement Rates
Best Practices:
 Keep accurate data in each student file
 Verify ALL placements and waivers
 DOCS sign off on all placements as well as CP
 Ensure that each placement utilizes core competencies
 Connect with employers to continue building
relationships
 Congratulation calls to all newly placed students
 Visit top employers to thank them personally
Questions??