ESCIF
De Rijp, Holland
2011
Quality of Healthcare in Europe
The agenda of the next decade
Marius Buiting
History of Healthcare Quality
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Professional/Educational perspective
System/Organizational perspective
Proces/Result perspective
Patient/Customer perspective
Society/Added value perspective
Marius Buiting
A better understanding of healthcare
quality
• Input
• Performance
• Accountability
Marius Buiting
Performance
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Focus
Ambition/passion
Learn from best practices
Feedback: immediate and visual
Lean
• High trust, low tolerance
Marius Buiting
Differences in Europe
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West
North
South
East
Result
Balance
Choice
Learning
Marius Buiting
Challenges for the next decade
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Aging and demography
Multimorbidity and chronic diseases
What is normal?
Scenarios
Marius Buiting
The agenda for the next decade
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Performance and added value
Integration and disruption
Self management and community
Diversity and choice
Technology and safety
Passion and compassion
Entrepeneurship and innovation
Marius Buiting