Transitions Programme: Phase 2 NEW Customer Pathway: Key outcomes 08/04/2015 Helping you to help yourself Being a trusted advocate Helping you when you can’t help yourself Information, Advice & Support Short term support including Referral & Signposting Child Protection & Safeguarding, children in care / leaving care Longer term support Is it working & what next? At any point you may feel able to manage more by yourself Live your life Transitions: Key outcomes Information, Advice & Support: including Referral & Signposting Children’s MASH & early help / targeted prevention Short term support Longer term support Is it working & what next? Child Protection & Safeguarding, children in care / leaving care Partner Representatives Will Coles Kerry Bishop Ann McGale Stephen Harley Ann McGale C O’Rourke /J Cattermole Nita Mistry Jill Buchanan-Huck? Improved comms. with internal/external stakeholders Immediate Response & safeguarding Supported independent living Better understanding of what works by listening Timely & accurate info to support transition planning Re-ablement Help provided when you can’t help yourself Using review & feedback for continuous improvement Strengthened Community Support Self-directed support Growing great people Joint commissioning Links and dependencies Information, Advice & support Longer term support Short term support Is it working & what next? Partner Representatives EET This page may require further development Children’s Services Improvement Programme Personalisation Care Children's MASH Self-management / prevention services Public Health Promotion RAS Different models for care Healthier Northants Health Other / Joint working Continuing (Health) Care Targeted Prevention (from mental health) Annual Big Event Disabled Children &Web-sites Young People’s partnerships Enewsletter Locality platform model Local area coordination EHC Joint Commissioning Develop local market Multi-disciplinary teams Information, Advice & support: with Referral & Signposting (Summary) Links to: Children’s MASH, early help, targeted prevention Led by: Rachael Tootell, Kerry Bishop (OWD) Improved communications with internal stakeholders NCC website Easy read website E-newsletters Local Offer portal Transitions Service marketing materials Named link workers in schools & colleges Annual Big Event Young Person Champion (LD) Timely & accurate information supports transition planning Performance & finance data Processes & protocols People & communities are effectively supported so that they can make more informed life choices Developing People Bespoke training plan for staff Development activity with YP & families Developing communities to meet needs Review current community activity Work on improvement with local groups Information, Advice & support - 1 Led by: Rachael Tootell, Kerry Bishop (OWD) What Detail Who When Improved communications with internal stakeholders Refresh NCC web-pages / ‘easy-read’ website Ensure information is current, relevant and appropriate E-newsletter and SNIX newsletter Maria Faller Sue Curtis By Dec-13 Rachael Tootell Subika Anwar From Nov13 Local Offer portal Web-based portal info for young people with SEN, families & professionals Gwyn Botterill By Mar-14 Develop set of marketing materials For use at promotional events Rachael Tootell Subika Anwar Feb – Apr-14 Named link workers in schools Link with special schools, FE colleges, Hinwick Hall, SENSE, out of county schools/colleges and evaluate Ann McGale Maria Faller Matt Croxon Julie Gadsden In place by Dec-13; evaluation to follow Big Event Promote services of partner agencies involved in transitions programme All partners – led by Maria Faller Nov-13 Nov-14 TBC Young Person Champion Local champion for young people with disabilities will link up services Ashley Poulton 2014 Information, Advice & support - 2 Led by: Rachael Tootell, Kerry Bishop (OWD) What Detail Who When Timely & accurate information supports transition planning Performance & finance data Further enhancement of transitions data, including financial forecasting (and with other partners) Nita Mistry Comie Campbell (Finance) Ongoing Processes & protocols Understand current Transitions processes (also part of longer-term support) David Hood with Transitions et al Ongoing Information, Advice & support -3 Led by: Will Coles (Connexions), Kerry Bishop (OWD) What Detail Who When Bespoke training plan for Transitions Team Well-trained staff will have the skills & knowledge to empower YP. Implementation will be business as usual Amy Brock Autumn 2013 & ongoing Development activity with young people and their families Work with shooting stars group to understand need then scope outcomes Kerry Bishop Feb – June 2014 Kerry Bishop with Maria Faller Ann McGale Jill Buchanan-Huck Jun – Aug 2014 Kerry Bishop Sept – Dec 2014 People & communities are effectively supported so that they can make more informed life choices Developing People Developing Communities Developing communities to meet the needs of young people & their families Work on community improvement with local groups 1. 2. Review current situation Work with local groups to encourage & improve provision Short term support (summary) Child Protection & Safeguarding, children in care / leaving care Led by: Ann McGale, Children’s social care rep (TBC) Children with disabilities who need of protection receive effective support through immediate response & safeguarding Formal agreement on working with children’s social care for Initial & core assessments Agreed protocols with children’s MASH Service users have the confidence & skills to carry out activities themselves and continue to live at home through re-ablement. Autism outreach workers in Transitions & YA Commissioning Strategies: short-term support Strengthened Community Support Community connecting programme Improve social networking for YP (18+) with learning disabilities Short term support Led by: Ann McGale + TBC What Detail Who When Children in need of protection receive effective support through immediate response & safeguarding Children’s social care & Transitions Formal agreement on co-working with children’s social workers on assessments to meet statutory obligation Ann McGale Stephen Harley Sept-14 Agreed protocols with children’s MASH With implementation Ann McGale Julie MacFarlane Sept-14 Service users have the confidence & skills to carry out activities themselves and continue to live at home through re-ablement Autism outreach workers Pilot of 2 workers (North/South) for YP aged 18-25 where short-term response is required, with analysis Karen Sexon Liam Spalding Commissioning Strategies For short-term support only Ann McGale Nicola Hobbs Initially for 12m Strengthened Community Support Community connecting programme Pilot with DELOS, will look at quantitative & qualitative data to report to DMT Social networking “Mates & Dates” for young people (18+) with learning disabilities Karen Sexon Liam Spalding Jun-14 Longer term support (summary) Child Protection & Safeguarding, children in care / leaving care Led by: Ann McGale, Catherine O’Rourke / Judith Cattermole People are supported to live as independently as possible Transitions post in Health Health and the Transitions Service Multi-agency service for autism / learning disabilities Connexions & Transitions Service Commissioning strategies: long-term support Self-directed support enables people to keep control of their lives Aspergers pathway EHC Implementation & Plans Housing & accommodation Help is provided when you can’t help yourself Improve understanding of the Continuing Care process Longer term support Led by: Ann McGale, Catherine O’Rourke / Judith Cattermole What Detail Who When People are supported to live as independently as possible Health: Transitions post New fixed term post (2 yr) in NHfT Health & Transitions Service Understand impact of health recommissioning Multi-agency service for autism & learning disabilities Commission health provider to work with AFAT as a multi—agency service (0-25) Commissioning Strategies For long-term support only Sharon Robson From Jan-14 Carolyn Kus April-14 C O’Rourke Judith Cattermole Ann McGale Nicola Hobbs Self-directed support enables people to keep control of their lives Aspergers pathway New pathway for YP with Aspergers Sue Pepper (CCG) April 2014 EHC Plans - Single Multi-agency outcome-focused plans for all disabled children in education. Will build on CAFs and link to personal budgets. Gwyn Botterill Jill Buchanan-Huck All - from Sept-14 Ann McGale 2014 assessment tool Housing & accommodation Link with boroughs & districts; co-location of care managers/housing; Npton one-stop shop Help is provided when you can’t help yourself Continuing Care process To make it more effective for young people supported by Transitions Karen Burrows Maria Faller Mar-14 Is it working & what next? (summary) Led by: Karen Sexon and Jill Buchanan-Huck Better understanding of what works by listening Gain customer feedback through: Surveys of YP & families Surveys of staff Improve process for customer feedback POET Making it real Storybooks Continuous improvement is achieved through review & feedback Improve processes for all Review activities Is it working & what next? 1 Advice & support Led by: Karen Sexon and Jill Buchanan-Huck What Detail Who When Better understanding of what works by listening Gain customer feedback: Survey of young people Survey of families Survey of staff Carry out surveys and analyse to inform the way forward & understand impact of programme POET Personal Outcomes Evaluation tool Making it real Workshops to look at full customer journey & identify priorities Karen Sexon Jill Buchanan-Huck Jill Buchanan-Huck Improve process for customer feedback Develop more effective mechanism for young people to provide feedback Maria Faller Storybooks Pull together “real life stories” (case studies) which demonstrate personal impact of Transitions Maria Faller From Jan14 TBA Is it working & what next? 2 Advice & support Led by: Karen Sexon and Jill Buchanan-Huck What Detail Who When Continuous improvement is achieved through review & feedback Improve processes for all Review activities The range of reviews includes looked after children, short breaks, school, respite, care package, Y9 in school, e Ann McGale Uzma Moody Jill Buchanan-Huck May - Jun14 Links and dependencies 1 What Theme Detail Who When Personalisation Personalised budgets for the Transitions cohort Jill Buchanan-Huck Care RAS Resource Allocation System ( see longer-term support for Transitions cohort) Jill Buchanan-Huck Care MASH Multi-agency safeguarding hub for children – currently being embedded Satinder Gautam Care Children’s Services Improvement Programme Set up to improve local services for children and implement Ofsted recommendations Satinder Gautam Three year programme Care / Health Different care models Developing the integration model Senior Managers in health & social care Phase 3 Improve & manage pathway (CC for CYP, CHC for adults) – different assessment models, criteria, funding Mary Chapman Sharon Robson Marianne Spencer / Katie Warren (Health) Care Health Continuing (Health) Care Health Healthier Northants Health Targeted prevention services This section ...from mental health, (currently being re-tendered) requires further development Sharon Robson Oct-14 Links and dependencies 2 Theme What Other / Joint working Joint Commissioning Other / Joint working Disabled Children & Young People’s Partnerships Other / Joint working Other / Joint working Other / Joint working Detail Who Build on locality platform model a revolutionary approach to supporting vulnerable people in our communities. (“Support Wellingborough” portal) Not just Transitions Tony Meadows? Andy Horwood? Local Area Co-ordination ...working with local people to promote opportunities to people who may be vulnerable due to ages, disability or mental health needs. Not just Transitions Kelvin Linnett Multi-disciplinary teams Commission multi-disciplinary teams for children as part of Healthier Northants agenda (link to Different Care models) Judith Cattermole AD: Learning, Skills and Education When ongoing In development By Oct-14 Outcome Leads: Responsibilities •Managing the production of required deliverables •Planning and monitoring the work •Manage risks & issues; escalate as appropriate •Keep in touch with programme manager and related projects to ensure that work isn’t overlooked or duplicated •Reporting on progress through highlight reports as agreed •Identify & obtain support and advice for management, planning & control of work •Manage administration of work Task & Finish Leads: Responsibilities •Delivery of activities to agreed timescales •Report progress and escalate issues to the “box” lead •Involve other people – including operational staff – as appropriate , with advice from the Business Change Manager Business Change Manager: Responsibilities •Facilitating change management, through involvement with key stakeholders (understanding aims, managing expectations, enabling involvement etc.) •Working closely with the Programme/Project Manager to ensure that the work of the project(s), including the scope, covers the necessary aspects required to deliver the products or services that will lead to operational benefits; •Identifying, defining and tracking the benefits and outcomes required of the project(s); •Leading the activities associated with benefits realisation and ensuring that continued accrual of benefits can be achieved and measured after the project has been completed; •Establishing and implementing the mechanisms by which benefits can be delivered and measured.