Genpact Management Trainee Program
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Program Overall Introduction
Business Case
Genpact Asia is growing very fast. Apart from diving deeper into BPO and ITO business, in which
we have already shown our strong capabilities, we are also endeavoring to build up Smart Decision
Service (SDS), which covers Risk Management, Marketing & Analytics, and BPR. Business Consulting
is another high-value-added area in which we are striving to grow. To support this development
strategy, we need to broaden our management talent pool.
Vision
After a 12-month Management Trainee Program, we will harvest the best-in-class managers embedded
with Genpact Genes and equipped with solid knowledge and skills to be adapted into each Genpact
key focus area. They will be the remarkable elite as future Leaders of Genpact Asia.
Target Group
The target groups of this program are high-potential MBA post-graduates and undergraduates from
China tier one universities.
Training Methodology
Use blended training (intervention/separate classroom session/E-learning), on-the-job
learning/assignments, rotation and overseas on-site learning.
12 Month Learning Path to build Future Leaders
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Program Overall Structure
Phase
Phase 1
Focusing Area
Become a Genpacter
Phase 2
Duration
2 Weeks
8 Months
Phase 3
Build up your Capability in Function
3 Months
Phase 4
Pass your Panel Interview
2 Weeks
12 Month Learning in Four Phases
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Phase One – Become a Genpacter
Phase one – “Become a Genpacter” takes 2 week. It is a critical period for new on-board Genpact MTs.
It covers from industry introduction to Genpact induction, also will introduce necessary tools.
Solution & Transition
Genpact Induction & BPO Market
MTs should understand and iterate below points clearly:
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Genpact History and development story
Customers of Genpact
Genpact Competitors in market
Genpact Organizational Structure
Genpact Key accounts and key business in Asia
Genpact Policies
Function
(Phase 3)
Genpact Induction
BPO Market
Genpact Tools
MTs will be requested to
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Learn LEAN tool and pass LEAN test
Learn 6 Sigma Tool
Pass GB test within next 1 months
Complete Transition Tool Kit intensive learning
Lean Training
Six Sigma Training
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Phase Two – Build up your capability in Operations
During Phase two, MT will be spending 8 month on doing three Rotations in Genpact Operations. Based
on on-board date and operation opportunities, they will either follow route 1 or route 2. By means of on
the job Learning & Practicing with blended training and assessment as supplement, they will have solid
understanding and earn hands-on experiences for Genpact Operations. Based on project/process, MT
will have oversea business opportunities.
Route1: Solution & Transition (3 Month) -> BPO Operations (2 Month) -> SDS/BC (3 Month)
Solution & Transition
Duration: 3 Month
Business Process
Management Operation
Duration: 2 Month
Business Process
Reengineering &
Business Consulting
Duration: 3 Month
Route 2: BPO Operations (2 Month) -> Solution & Transition (3 Month) -> SDS/BC (3 Month)
Business Process
Management
Operation
Duration: 2 Month
Solution & Transition
Duration: 3 Month
Business Process
Reengineering &
Business Consulting
Duration: 3 Month
Three Genpact Operation Direction on-the-job Learning in Phase Two
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Phase Three – Build up your capability in Function
In Phase Three , MT will have opportunities to do at least 2 rotations in 3 months choosing from
four function areas:
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People Function
Function IT& Facility
Function Finance
Quality& SEP
MT will be assigned with detailed task/projects to ensure that they will not only have overall
understanding of Function role, but also can really play role and take ownership in certain position.
During their rotation in function, MT will also be trained to raise soft skills by blended training.
People Function
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HR/ Hiring
Training
IT & Facility
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Quality & SEP
Function Finance
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FP& A
Tax
IT initiatives
Facility
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Quality
Smart Enterprise Process
Four Genpact Function Direction build Function generalist in Phase Three
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Phase Four – Pass Panel Interview
Phase Four, as the last phase in the whole program, is seen as critical report out phase, testing how
well MTs have learned and achieved in the last 12 month.
Final panel Interview takes 2 hour for each MT. During Panel Interview key points as below will be
covered: Industry awareness, Understanding of Genpact Strategy & Operation Status, Presentation for
main achievements and take-away during rotation in both operation and function.
The Process …
Participant
• To present
learning
• Via VC or Live
Panel
• Panel to consist
of Program
Sponsor, Program
owner, Program
manager, HR &
Training Leaders
Timelines
• 2 week for
preparing white
paper and
presentation for
final Panel
•Final panel at the
end of 12 months
To Graduate Best- in-class Management Trainee
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Graduation Criteria
MT can be awarded to Genpact (Asia) MT Certification if the total tracking score reach min. 80% of
total score. Criteria are shown as below:
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Attend all classroom intensive training and pass the test in phase one (weight 5%)
Get GB certified (weight 5%)
Complete all separate classroom raining session and E-Learning session shown in learning path
(weight 10%)
Adhere to KPI mentioned during Operation Rotation during phase two (weight 45%)
Adhere to KPI mentioned Function Rotation during phase three (weight 30%)
Pass Panel Interview (weight 5%)
Any absence from classroom training, not completion of rotation/project within deadline, or low adherence
of KPI will have negative impact on the score.
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