NFS Administrative shared service
Project overview
Company Forum
July 2012
Objectives of shared services support
1. Improve NFS’ administrative support ratio through –
a. Functional skills categorisation
b. Creation of support groups
c. Staff redeployment to under resourced functions
2. Relieve the operations manager from administrative
burden to focus on operational performance
improvement through –
a. Access to an appropriate level of administrative support for all
line managers.
b. Specialised support service capacity.
c. Improved work distribution among administrative/secretarial staff.
3. Establish development path for administrative support
staff
Company confidential
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Project approach
• Establish project team (HR managers & consultants)
• Project to comprise of data analysis, Design and
•
implementation phases (3 Phases)
Data collection through focus groups cross organisational
(CS/CNS/CS)
• Administrative staff re functions and time demands
• Management (M6/5/4) re required support functions, level &
frequency
• 100% Population participation following focus groups’
•
•
•
inputs
Project team to meet on delivery of milestones to
deliberate results and next steps
Periodic feedback to executive team
Continuous engagement with staff concerned
Company confidential
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Administrative support distribution NFS
EXECUTIVE/MEGE NAME
EXECUTIVE/MEGE NAME
Rousseau Joseph Clyde
Row Labels
Count of SURNAME
Brockman Michael Patrick
14
Marthinussen Godfrey
Lance
15
Ntuli Mbuyiseni Patrick
15
Sapry Jairaj Sapry
8
Van Den Berg Hilbert
1
Grand Total
53
Row Labels
Abrahams Rashid
Count of SURNAME
4
EXECUTIVE/MEGE NAME
Prins Dualaneo Jonathan
EXECUTIVE/MEGE NAME
Row Labels
Count of SURNAME
Row Labels
Count of SURNAME
Dumakude Bhekisisa
Abednego
13
Geldenhuys Barend Petrus
9
Goetham Geoffrey
1
Goosen Gerhardus Petrus
10
Harmse David Gerhardus
6
Koekemoer Hennie Lambert
18
Grand Total
57
Adonis Elizabeth Joan
Bloem Francois Norman
Narasoo Melcum Leon
Sekgololo Manale Peter
Udemans Alfred Daniel
Grand Total
Company confidential
Keswa Cyril
17
4
1
6
7
35
Berg Morton Paul
Frenzel Eduard Walter
Niekerk Roland Cedric
Scholtz Daniel
Grand Total
2
8
10
8
32
Smith John Vere
4
High Level Roadmap: SHARED SERVICE SUPPORT
Population
feedback through
web interface
Data collection phase 1:
Establish demograpics
October/November
2012
Executive
sign-off
Data collection Phase 2:
Focus groups
September
2012
September
2012
August 2012
Implementation
September
2012
May 2012
Staff briefing
April 2012
July 2012
Data Analysis &
scenario creation
Socialise project
objectives with
Organised
Labour
Company confidential
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