Single Point of Contact - Voluntary Action Islington

Single Point of Contact and Links for Living
Jim Beale
Service Manager /Project Lead
[email protected]
Rosalyn Hewitt
Project Manager
[email protected]
Current Access Service
Approximately 445 contacts per week, telephone and email
Increasing demand
Same staff answering phones and undertaking other duties, including
Increased need to provide information and advice
Single Point of Contact
Dedicated single point of contact for adult social care and some
community health services
For professionals, voluntary organisations, service users and carers
Provide information, advice and guidance on health, public health and
social care services
Due to be launched 2014
Links for Living
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