Let’s Solution Together
Exploring the Connexall-Customer Path
Presented by David Eagan
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Who and what is Connexall?
What are hospitals up to these days?
How did we meet?
Where are we now?
Where are we going?
a) Sponsor based approach
b) Loyalty Program enhancements
c) Foundational approach
Who and what is Connexall
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Started out as a nurse call integration solution in 1992.
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Modular solution was built opportunistically over time in a customer centric fashion.
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200+ separate connection types now defined supporting all manner of event and activity
management, alarm notification requirements
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Extensive understanding gained of hospital operations gained through customer
engagements.
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Connexall staff have become well versed in hospital workflows
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Connexall is well positioned to become a foundational solution for the connected hospital.
What are hospitals up to these days
• Financial drivers in the Hospital and Long Term Care sectors
– Move away from base funding to a more performance and utilization
approach
• Patient centric focus in many hospital strategic directions
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Healthcare is moving to include patient based workflows and reporting as a
strategic direction.
– Many organizations are now reporting via a Balanced Scorecard approach.
For example Ontario hospitals, as part of their governance model, must
report on a series of patient based metrics quarterly.
– A siloed financial based approach to departmental management is
retreating.
What are hospitals up to these days continued
• Regionalization trends
– All Canadian provinces have either moved to, or
are in the process of adopting regional
governance of their health systems.
– In some jurisdictions the degrees of centralization has
progressed into a single provincial authority
• Many US jurisdictions face clinical efficiency pressures
What are hospitals up to these days continued
• Business Intelligence focus
– Large data collection requirement for each institution is underway
– Results are being utilized at an institutional, regional and clinical lines of
business
• Hospital wide and departmental systems have now reached a
maturity level to integrate effectively.
– Hospital wide systems in particular have reached a level of maturity in the
adoption of an electronic medical record (EMR).
– The interaction of the EMR and departmental systems makes the
applications more dependent on real-time activity.
What are hospitals up to these days continued
• Government Investment Directions
– U.S. Health Information Technology for Economic and Clinical Health (HITECH)
Act (2009)
• Encouraged hospitals and providers to adopt electronic health records systems (EHR)
through a subsidizing program.
• Scheduled for 2014-2015 fiscal year completion
– Canadian Health Infoway 10 year plan (2005) has it’s 2014 targets
• Completion of deployment of an EHR across the country
• Get key information into the hands of clinicians
• Improve the patient experience
– U.S. National Patient Safety Goals in 2014 are focusing on safe clinical alarm
management through a series of Joint Commission mandates
• Jan 1 2014: Alarm management as a priority with an identified plan
• Jan 1 2016: Develop, implement and staff educate specific solutions
What are you up to these days continued
EMR adoption trends
Canadian market 2011
Academic/Teaching
Non-Academic
General
Medical/Surgical
Others
2.3
1.8
1.8
2.3
US market 2011
Academic/Teaching
4.2
Non-Academic
General
Medical/Surgical
3.1
Others
2.7
Rural
2.4
Urban
3.4
IDS
3.3
Independent Hospital
2.9
Critical Access
2.4
3.4
The Department of Health and Human
Services (HHS) announced recently it has
exceeded its goal of 50% of doctor offices and
80% of eligible hospitals having electronic
health records (EHRs) by the end of 2013.
How did we meet?
• Solved “clinical to care givers” communication needs
• Added the “care giver to support services”
communication requirements
• Usually initiated through an individual customer
sponsor that realized the outcome benefits of
Connexall.
Where are we now
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1900 installations worldwide
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200+ separate connections in use in various combinations across the customer base
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Several customers have purchased an enterprise license, utilizing various Connexall solutions
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Major customer requirements such as roles based event management and reporting now
included
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Ability to complement clinical patient flow now part of solution
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Future roadmap is now evolving based on a combination of industry trends and customer
requirements
Where are we going?
• Support individual solution approach with customer
• Keeping in touch: Loyalty Program
• Foundational approach is progressing
Where are we going
Sponsor Support 2014 and beyond
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Loyalty program will continue with enhancements
– Focus on service analysis to determine trends
– More frequent and thorough health checks
– User impact being reassesed based on clinical flow
– Tieing the sales force more closely into process
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Sponsors will be provided more support
– User group support by Connexall
– Key business based performance indicators to support improved outcomes
Where are we going
Foundational Approach
Connexall is going to be focusing on four major areas
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Focusing on business outcomes as a direction, which in turn supports the
customer business intelligence growing requirements
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Continuing enterprise development of hospital solutions that meet industry
directions and customer directions
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Utilizing the extensive Connexall solution set as a basis for hospital’s IT and
physical redevelopment strategic plans
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Partner selectively with EMR community to enhance the Connexall experiecne.
Questions?
Thanks for your time