Review of HACC Service Group 2 Sub Group
Commonwealth Home Support Advisory
Group
Review of HACC Service Group 2 Sub Group
Aged Care Gateway
Presenter: Craig Harris
Assistant Secretary, Access Reform Branch,
Department of Health and Ageing
Purpose of presentation
To provide overview of the Aged Care Gateway, including:
• Links to Living Longer, Living Better aged care reform package
• Elements of the Aged Care Gateway
• Implementation plan and delivery timeframes
Review of HACC Service Group 2 Sub Group
Living Longer, Living Better
•
Productivity Commission’s Report Caring
for Older Australians found aged care
system is difficult to navigate, consumer
choice and service limited and quality
variable
•
Living Longer Living Better reform package
announced 20 April 2012
•
Designed to deliver a better, fairer and
more nationally consistent aged care
system
•
Reforms will ensure that older people have
access to the support they need to live in
their own home for as long as they can.
Review of HACC Service Group 2 Sub Group
Aged Care Gateway links to Living Longer, Living Better
•
Integral component of new aged care system
under Living Longer Living Better
•
Provide older people with more choice,
control and access to services
•
Part of a 10-year plan to reshape aged care
and lay foundations for sustainable reform.
Review of HACC Service Group 2 Sub Group
Overview of Aged Care Gateway
• Create an identifiable entry point for the aged care system
• Enable access to timely and reliable information
• Develop a nationally consistent assessment framework
• Provide support for locating and accessing services.
• Incrementally implemented from 1 July 2013
Review of HACC Service Group 2 Sub Group
Elements of the Aged Care Gateway
• My Aged Care website
• National contact centre
• Central client record
• Linking service
• Assessment framework and tool
Review of HACC Service Group 2 Sub Group
My Aged Care website
From
• Multiple sites and sources of information
• Information that is hard to digest and follow.
To
• Clear, consistent and reliable information in one source
• New content on healthy and active living
• Optimised navigation and information architecture
• New fee estimator and feedback page for suggestions, complaints and enquiries
• Service finders for service providers and Aged Care Assessment Teams.
Review of HACC Service Group 2 Sub Group
National contact centre
From
• Multiple entry points via telephone and inconsistent information.
To
•
•
•
•
•
Timely general information on aged care
Assistance with navigating the My Aged Care website
Referrals to assessment services and service providers
Coordination of hard-copy publication requests
Healthdirect Australia engaged to contract and manage a national contact
centre supplier
Review of HACC Service Group 2 Sub Group
Central client record
From
• Clients repeating information to multiple service providers
• Multiple views of aged care services for client
• Static client records.
To
•
‘Tell my story once’
•
Provision of single view of aged care services
•
Consent-based, secure sharing of information
Review of HACC Service Group 2 Sub Group
Linking Service
From
•
Inconsistent approaches to ‘linking type’ activities for vulnerable people.
To
•
New service targeting vulnerable older people with multiple needs to
access health, housing, disability, financial and aged care services.
Review of HACC Service Group 2 Sub Group
National assessment framework and tool
From
• Multiple assessment processes and tools.
To
• Standardised national assessment to determine needs and eligibility
• Consistent assessment processes and outcomes.
Review of HACC Service Group 2 Sub Group
Validation and field trials of Assessment framework and tool
• Validation and field trials of the Assessment framework and tool will be
undertaken between April – May 2013 in the following states:
– NSW
– SA
– VIC
– TAS
Review of HACC Service Group 2 Sub Group
Phased and incremental roll-out
Stage 1
Stage 2
Stage 3
Stage 4
July 2013 –
March 2014
April –
September 2014
October 2014 –
June 2015
July –
December 2015
• Basic Gateway services
commence
• Linking service
established
• Gateway services fully
established
• Enhanced capabilities
including self-service
• Initial contact record
• Online client selfscreening for service
path
• Service availability and
capacity information
available
• Interoperability with
sector
• Gateway undertaking
assessments
• Referrals via
provider/assessor
electronic portals
• My Aged Care website
soft launch
• Service provider
information
• Contact centre opens
• Initial referral capability
• Comprehensive
assessments move to
purchaser provider
model
Review of HACC Service Group 2 Sub Group
• Electronic referrals sent
direct from Gateway
systems to participating
provider systems
Questions?
Review of HACC Service Group 2 Sub Group