PagerDuty
Integrations
Rey Ong
March 2013
Business Value
Copyright © 2013 AppDynamics. All rights reserved.
Advanced Alerts Orchestration
AppDynamics Only
AppDynamics With PagerDuty
Email notification to a fixed set of
emails
Email notification to a on-call duty
schedule that can be overridden for
emergency
Email notification has no notion of
date or time
On-call duty schedule has
awareness of days of week and
hour of day for rotations
Policies can fire and notifications
sent during maintenance time
Notion of maintenance time to
ignore bogus incidents
Incidents are not escalated and
simply continues to fire incidents
Escalation policies automatically
reassign incidents and escalate
incidents
Notifications are sent without a way Dashboard of incidents with
of tracking the status of the event
assignment and status
SMS requires per SMS recipient
setup
SMS capability to 170 countries
without configuration OOTB
Copyright © 2013 AppDynamics. All rights reserved.
3
Value to Customers
• Enterprise-grade alerting with personal
preferences of contact methods
• Advanced orchestration features
• Automatic escalation management
• Built in maintenance time to block false
positive incidents
• Integrates with multiple monitoring tools to
form a single alert management interface
Copyright © 2013 AppDynamics. All rights reserved.
4
What it looks like
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Incident Dashboard
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Escalation Policy
Copyright © 2013 AppDynamics. All rights reserved.
On-call Duty Schedule: Multiple Rotating Teams
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On-call Duty Schedule: Schedule Preview
Copyright © 2013 AppDynamics. All rights reserved.
Personalized Notification Rules and Methods
Copyright © 2013 AppDynamics. All rights reserved.
Incident Details: Acknowledge, Reassign, and Resolve
Copyright © 2013 AppDynamics. All rights reserved.
Integration
Copyright © 2013 AppDynamics. All rights reserved.
Integration Package
PagerDuty integration in Docs:
http://docs.appdynamics.com/display/ACE/PagerDuty
Copyright © 2013 AppDynamics. All rights reserved.
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