What is TBEM?
Do you Know….
 TATA BUSINESS EXCELLENCE MODEL (TBEM) is a quality framework
that advocates continual improvement in business processes and results. It
is a basis for conducting organizational self assessments and for giving
feedback to applicants (Mjunction services ltd.).
Role of TBEM :
 To help improve organizational performance practices, capabilities and
results.
 To facilitate communication and sharing of information on best
practices among organization’s of all types.
 To serve as a working tool for understanding and managing
performance and for guiding organizational planning and
opportunities for learning
What are the Core values of TBEM











Visionary leadership
Customer driven Excellence
Organizational and personal learning
Valuing workforce members and partners
Agility
Focus on the future
Managing for innovation
Management by fact
Societal Responsibility
Focus on results and creating value
Systems perspective
Core Values lead to Processes
Do you Know….
Core
values
Do you Know….
What are the different Process Categories of
TBEM?
Organizational Profile
Category 1 – Leadership
Category 2 – Strategic Planning
Category 3 – Customer Focus
Category 4 – Measurement, Analysis and
Knowledge management
 Category 5 – Workforce Focus
 Category 6 – Operations Focus





Processes lead to Performance Results
What are the categories of Performance Results?
Performance Result Categories are :




Customer Focus Results
Product and Process Results
Leadership and Governance Results
Financial and Market Results
Workforce Focused Results
What is the TBEM Burger?
Do you Know….
The TBEM Burger explained
These processes lead to Business
Performance Results which are
shown in category 7
Categories 1 to 6 elaborate on
Business processes under different
heads. These processes arise from
the core values of TBEM
Correlation between Core Values,
Processes and Results
Core values/Concepts
Processes
Do you Know….
Business Performance
Results
What are the Score Bands of TBEM
Excellent
JRDQV is a coveted
Quality Award
given to companies
crossing the 650
mark
876 – 1000:
World Class Leader
751 – 875:
Benchmark Leader
651 – 750:
Average
551 – 650:
MJ- 486
451 – 550:
351 – 450:
Beginning
251 – 350:
0 – 250:
Do you Know….
Industry Leader
Emerging Industry Leader
Good Performance
Early Improvements
Early Results
Early Development
TBEM evaluates a business based on two dimensions Processes & Results
A Process refers to the methods used by an organization to create
a product or service for a customer. Processes involve people,
machines, tools, techniques, materials and improvements in a
defined series of steps.
The four factors of processes are :
Integration
Approach
Processes
Learning
Deploy
Results
Results refer to the organizational outputs and outcomes of
implementing processes. The four factors used to evaluate
results are :
Levels
Integration
Results
Compari
sons
Trends
Steps toward mature processes
1. Reacting to problems – operations are
characterised by activities rather than processes
and are largely responsive to immediate needs
or problems
2. Early systematic approaches – Operations are
being conducted by processes with repeatability,
evaluation and improvement. Strategy and
quantitative goals are being defined
3. Aligned approaches – Learnings from one
process are shared and there is coordination
between organisational units. Processes address
key strategies and goals of the organisation.
4. Integrated approaches – Efficiencies across units
are sought and achieved through analysis,
innovation and sharing of information and
knowledge. Processes and measures track
progress on key strategic and operational goals
Organization Profile
T
B
E
M
What is Organizational Profile?
The Organizational Profile is a snapshot of the
organization, the key influences on its
operations, and the Key challenges faced.
Elements of Organizational Profile
Broadly, Organizational Profile talks about two things:
Organizational Description
Organizational Description
talks about key
organizational characteristics
Environment
Relationships
Organizational Situation
Organizational Situation talks
about organization’s strategic
situation.
Competitive
Environment
Strategic Context
Performance
Improvement
Systems
Organizational Description
It has two components: Organizational Environment & Organizational Relationships
Organizational
Environment
Product
Offerings
Vision &
Mission
Workforce
Profile
Assets
Regulatory
Requirements
 Product offerings – Organization’s main products, mechanism to deliver products
 Vision & Mission – The distinctive characteristics of Organizational culture . Stated purpose and
core competency, safety and Climate change.
 Workforce Profile – Employee groups and segments – their educational levels, key elements that
engage them in accomplishing vision and mission.
 Assets – major facilities, technologies, and equipment.
 Regulatory Requirements – Regulatory environment under which organization operates.
Applicable occupational health and safety regulations; accreditation, certification or registration
requirements.
Organizational Description
Organizational
Relationships
Organizational
Structure
Customers &
Stakeholders
Suppliers &
Partners
 Organizational Structure – Structure and Governance System, Reporting relationships among
governance Bard, Board Committees, Senior Leaders and parent organization
 Customers and Stakeholders – The market/geographies in which an organization operates. The
key market segments, customer groups and Stakeholder groups; their key current and emerging
requirements and expectations.
 Suppliers and Partners – Key types of suppliers, partners and collaborators. The role these
suppliers, partners and collaborators play in the production and delivery of Key products.
Organizational Situation
Competitive Environment – Relative size and growth in
industry, key changes which affect this position and key
sources of comparative and competitive data
Strategic Context - Organization’s key business, operational,
societal responsibility, and human resource Strategic
challenges and advantages.
Performance Improvement system – The key elements of
your performance improvement system, including your
evaluation, organizational learning and innovation processes.
MJ Mission
mjunction makes the world a better place everyday, creating
robust and sustainable supply chains by bringing in more
efficiency and transparency, disintermediating value destroying
middlemen and delivering desired outcomes to stakeholders,
always.
MJ Vision
mj will be customer-focused, technology-driven and innovative as it
charts its progress over the next five years. It will seek to create
value for its customers whilst consistently achieving a YoY growth
of 25%.
Watch out…
for more about TBEM