STM Quality
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Standard Operations
TOTAL QUALITY MANAGEMENT
Standard Operations
©©ABSL
Power Solutions
STM Quality
Limited 2007
Standard Operations - Introduction
STM Quality
Limited
 There are two types of standards in the
workplace. These are:
ADMINISTRATIVE STANDARDS
OPERATIONAL STANDARDS
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Administrative Standards
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 These are necessary for:
 Managing the business
 Administration
 Personnel Guidelines
 Job Descriptions
 Guidelines for preparing cost information
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Operational Standards
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 These are necessary for:
 Describing the way a job is done.
 Help realising Quality, cost, delivery.
 Addressing the need to satisfy customers.
 Using the process that’s the best.
 Producing work in the most cost effective manner.
 Assuring total quality for the customer.
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What Does a
Standard Operation Do?
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 Represents the most efficient, easiest and safest
way to do a job.
 Offers the best way to preserve know-how and
expertise.
 Provides a means to measure performance.
 Shows the relationship between cause and effect.
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How Does a
Standard Operation Work?
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 Provides a basis for improvement.
 Provides objectives and indicates training needs.
 Provides a basis for training.
 Creates a basis for audit and investigation.
 Prevents errors being repeated.
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What If We Didn’t Have
Standard Operations?
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 Allows errors, variability and waste to occur.
 Extra costs incurred.
 Poor quality.
 Loss of customer confidence in our ability to supply
the right quality, at the right price, on time, every
time.
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Standard Operations
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 There is a need to share information concerning:
 Production Methods;
 Delivery dates;
 Production schedules.
 We therefore need Standard Operations!
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Setting Up Of
Standard Operations
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 Visible standardisation of everything allows
anything out of the ordinary to be easily identified.
 To achieve this, Standard Operations need to be
set up and adhered to for all sections of the
company.
 This is to use the best combination of machines and
people working together to produce our products.
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Standard Work
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 This is the key element for improvement.
 Standard Operations can be used to:
 Train new people;
 Indicate the sequence of work;
 Indicate Work in Process;
 Minimise process variability, resulting in improved
reliability.
 Measure the way in which we work.
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Standardised Work
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 This is a tool to support the manufacture of quality
products.
 The application of Standard Working results in
working methods that are centred around human
movements.
 They improve efficiency by highlighting and
eliminating waste from the process.
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Standard Operations and
Continuous Improvement
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 Without Standard Operations it is difficult to
introduce process improvements.
 Standard Operations clearly define the actions
needed to perform work, but this can always be
improved upon.
 The consistent updating of Standard Operations is
the cornerstone of Continuous Improvement.
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How Do We Improve Standard
Operations?
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Limited
 The best way to make
improvements relies upon
suggestions from the people
who perform the work Operators and Team
Leaders.
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Three Elements of
Standardised Work
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 Takt Time
 Work Sequence
 Standard Work In Process Stock
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What is Takt Time?
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 This is a term used to describe the time in which
one product or component needs to be produced. (a
German word for a conductor’s baton).
 The Takt Time determines the frequency at which
products must be made in order to satisfy the
customer.
 We also need to know the Takt Time in order to
meet our company targets.
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What is Work Sequence?
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 This is a formal list of the order in which work
should be carried out to ensure work is completed
in the most efficient manner.
 The manufacturing route is the most common work
sequence.
 If we did not work to the list then operations could
be missed!
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What is Standard Work In
Process Stock?
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 This is the minimum quantity of incomplete or part-
complete product that is required for the work to be
finished without leading to unnecessary operator
waiting time.
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Requirements For
Standard Operations
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We need:
 Well maintained & reliable equipment;
 Standard Work Charts (S.W.C.’s)
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What is a
Standard Work Chart?
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 This can be a simple, easily drawn up chart which
can be updated as methods and operation
sequences are improved upon.
 The easier they are drawn up, the better!
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What Steps are Needed
For A Standard Work Chart?
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1. Observe the work carried out and record the basic
steps.
2. Construct a floor plan, not necessarily to scale, but
representative of the workplace.
3. Add the location of each work area.
4. Add the standard work in process stock at each
location.
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