ServiceConnect® 2.0
Your access to the DrägerService® world
ServiceConnect® 2.0
The Dräger online portal ServiceConnect® has continuously
developed to offer you more and more benefits. The new 2.0
version was developed by carefully listening to you – our
customers. Discover Dräger’s service philosophy equally
throughout our updated product: With the entirely updated
Service Portal you can now log in easily from any computer,
download software and look at your documentations.
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ServiceConnect® 2.0 | Your access to the DrägerService® world | 06/20/2012
Your access to the DrägerService® world
ServiceConnect® 2.0
1
Easy and intuitive navigation
Navigate to all subpages and services at ease
– whether via the movable Drag & Drop
Widgets on your start page or through the
expandable Top Menu Bar.
2
Account no. at your fingertips
No need for time-consuming looking up of your
account data anymore: Your account no. is
always visible on the portal’s startpage.
3
All updates at a glance
Get informed right on your start page about
your device updates – via the easy-to-use
Documentation and Software Widgets.
4
Intuitive and helpful functions
Mouse-over functions throughout the portal
help you navigate more easily. Clickable
tooltips like the Action Menu will also facilitate
your navigation.
5
Help and support function
Receive quickly professional technical support
– just type your question into the expanded
text field and send it directly to our team.
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ServiceConnect® 2.0 | Your access to the DrägerService® world | 06/20/2012
Dräger equipment overview
ServiceConnect® 2.0
Easy start
All hospital-owned devices (which are
component of the ServiceConnect® contract)
are preconfigured and uploaded for you by
Dräger.
1
Predefined filters
The predefined filters All, Updates and Open
Help Tickets limit all listed equipment to the
according filter, clicking on each column
header sorts the data.
2
Search
Use the Search & Filter functions for
identifying your equipment e.g. via name,
asset or serial number
3
Configurable layout
Clicking the Configure Button makes the
columns’ display adjustable.
4
Action menu
Clicking on Actions opens a tooltip window
showing you all available features for your
selected equipment.
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ServiceConnect® 2.0 | Your access to the DrägerService® world | 06/20/2012
View and maintain your equipment
ServiceConnect® 2.0
1
Basic data
Have all Basic data like location or asset and
serial numbers at a glance
2
Additional data
Additional data covers all Dräger-specific
data such as serial no. etc.
3
Software updates
Have all Software updates directly visible
which are specifically available for your device
4
Other information
Extra text box for personal notes and free text
(information can be shared with your
colleagues who also use ServiceConnect®)
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ServiceConnect® 2.0 | Your access to the DrägerService® world | 06/20/2012
Insight into documentation
ServiceConnect® 2.0
1
Simple navigation order
Structured for routine tasks (installation,
maintenance, repair etc.)
Precise overview on folders and file paths of all
available documentations
Always up-to-date insight on all documentation
statuses
2
Original Dräger documentation
Detailed pictures, step-by-step instructions and
interactive links
3
Hide tree navigation
For a larger view on your documentation
details simply hide the tree navigation
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ServiceConnect® 2.0 | Your access to the DrägerService® world | 06/20/2012
Offline documentation viewer
ServiceConnect® 2.0
Always connected – even if not
The ServiceConnect Offline Client gives you the
option to read your documentation while being
offline.
To view your service documentation offline, you
have to have the Offline Client installed on the
local hardware.
Always up-to-date – also offline
A regulatory process ensures that
ServiceConnect® 2.0 is always equipped with
the latest documentations – the same applies for
the Offline client.
Easy to install
Extremely simple installation process
Just install and log in with the same user
account as for the online version
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ServiceConnect® 2.0 | Your access to the DrägerService® world | 06/20/2012
All parts at a glance
ServiceConnect® 2.0
1
Exploded view
Zoom function in parts catalogue to clearly
identify device parts in detailed technical
drawings
Interaction of Parts catalogue and table
(selected device parts are also highlighted in
table)
2
Data straight on hand
Have all part numbers at a glance for easy
initiation of orders
3
Hide tree navigation
Hide the tree navigation for larger view of your
parts catalogue
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ServiceConnect® 2.0 | Your access to the DrägerService® world | 06/20/2012
Software: Secure and always updated
ServiceConnect® 2.0
1
Software update widget
Have all current available Software updates
clearly listed at a glance
Never miss an update: See the availability
status of new software and updated versions
with the start page widget
Get informed pro-actively – no need for
time-consuming manual search
2
Request to download
Send a request to Dräger via the Send
Request button
After clicking the button the status changes to
Request Pending and Dräger will contact you
as soon as possible (clarifying the request or
for final approvement)
Get advised on the status of your requests by
email – if request is approved the status will
change immediately to Download
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ServiceConnect® 2.0 | Your access to the DrägerService® world | 06/20/2012
Information from your regional service organization
ServiceConnect® 2.0
1
Regional data, easy to access
Whether you’re looking for training schedules
or detailed regional information, or you’re
seeking specific material, here you can quickly
access the information.
2
Find what you are looking for
Sort your regional data individually via simple
filter function
Inform yourself easily about upcoming training
schedules
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ServiceConnect® 2.0 | Your access to the DrägerService® world | 06/20/2012
Just click for support
ServiceConnect® 2.0
Help and support function
Dräger will help you solve problems or answer
your questions as quickly as possible. Any
request will be routed immediately to a Dräger
support person who will get in contact with
you.
1
Send a request
Send requested information right away without
any clicking or searching
Simply enter question in text field to receive
feedback via e-mail as soon as possible
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ServiceConnect® 2.0 | Your access to the DrägerService® world | 06/20/2012