Technology and Innovation:
Driving Digital Transformation in Public
Sector
Ian Akeroyd
Virgin Media Business
10th October 2014
Author: Ian Akeroyd
Classification: In Commercial Confidence
Agenda
• Background and challenges
• Our view of the savvy tech consumer
• PSN: an enabler for change
• Questions
Author: Ian Akeroyd
Classification: In Commercial Confidence
Today’s business challenges
Anytime,
Anywhere
‘More for less’
Organisational
Change
Resource
Prioritisation
Author: Ian Akeroyd
Classification: In Commercial Confidence
Today’s ICT challenges
Estate change &
rationalisation
Government ICT
Strategy
Need for
Agility
Save to invest
Author: Ian Akeroyd
Classification: In Commercial Confidence
Background and Drivers for Change in Public Sector
IMPLICATIONS
FOCUS AREAS
BUDGET CUTS
•
•
•
•
Significant budget challenges across the East Midlands over the next five years.
Further staff reductions – Need to protect front line services therefore focus on back-office.
Focus on efficiency savings.
Challenge around estates rationalisation and implications on services.
COLLABORATION
•
•
•
•
Meeting the Public Health Agenda.
Co-location of Multi agency staff enabling estates rationalisation
Sharing information to drive better outcomes.
Sharing services i.e. back office resources and systems.
AGILITY
•
•
•
•
Staff agility and flexibility.
Access to services regardless of location and function.
Improved work-life balance.
Front Line staff needing access to Core Council Services in the field to deliver more with less.
CITIZEN
• Cuts to Local Services – rationalisation of subsidised local bus services
• Focus on channel shift – drive services on-line.
• Improved access to the Internet for Rural Communities.
Author: Ian Akeroyd
Classification: In Commercial Confidence
Virgin Media- inside the home of the citizen
Connecting millions of UK homes to a
next generation cable network that
passes half the country
Over 4 million broadband customers,
speeds of up to 120Mb
4 million connected TV customers
3 million mobile customers
Providing Business services to the
public and private sector, including
backhaul for major MNOs
Now part of Liberty Global – Largest
International cable company with
operations in 14 countries
Author: Ian Akeroyd
Classification: In Commercial Confidence
Engaging users in the home
Virgin Media interact with millions of our customers every day
Broadband
Video
4.3 Million
Subscribers
3.7m TV Subscribers
Voice & Mobile
3m + Mobile
Subscribers
Convergence
Author: Ian Akeroyd
Classification: In Commercial Confidence
Delivering services to screens
Author: Ian Akeroyd
Classification: In Commercial Confidence
Meeting the challenges..
Author: Ian Akeroyd
Classification: In Commercial Confidence
Gadgets are gaining ground
Author: Ian Akeroyd
Classification: In Commercial Confidence
Today’s “connected” home
Author: Ian Akeroyd
Classification: In Commercial Confidence
Convergence of services
Security Status = House Empty
Health Status = Blood Pressure High
Energy Management = Heat Down
Entertainment Status = Play Warning Video
Author: Ian Akeroyd
Classification: In Commercial Confidence
Convergence of services
Author: Ian Akeroyd
Classification: In Commercial Confidence
From rules to ….
Author: Ian Akeroyd
Classification: In Commercial Confidence
Smart home learning
Author: Ian Akeroyd
Classification: In Commercial Confidence
Smart body learning
Temperature monitor
Heart-rate monitor
Blood Pressure Monitor
Pulse Oximeter
Accelerometer
Author: Ian Akeroyd
Classification: In Commercial Confidence
Sounds too futuristic?
- it’s already happening…
It’s all about bringing technology closer to people,
making it accessible to all.
Enabling ‘anytime, anywhere care’ securely, and cost
effectively whether it be in hospitals,schools or homes.
ICT is evolving into a Value Stream requiring vision,
skill and determination. The outputs from this aren’t
just savings, it’s being able to change people’s lives.
Author: Ian Akeroyd
Classification: In Commercial Confidence
Is now the right time?
Amara's law – "We tend to overestimate the effect of a technology in the short run and underestimate the
effect in the long run."
Gartners Hype Cycle
Author: Ian Akeroyd
Classification: In Commercial Confidence
Public Services Network: An enabler for change
Healthcare provider
At home
Public Services Network
Schools
On the move
19
Author: Ian Akeroyd
Classification: In Commercial Confidence
Who could use a PSN to drive change?
• Town and Parish Councils within the boundary
of Partner organisations
• Hospices within the boundary of Partner
organisations.
• Education establishments within the boundary
of Partner organisations who are the subject of
public procurement and listed on EduBase
(Department of Education website
http://www.education.gov.uk/edubase/)
• Registered Social Landlords (Housing
Associations) within the boundary of Partner
organisations
• Local Authority companies within the boundary
of Partner organisations.
• Central Government Departments, Executive
Agencies and NDPBs within the boundary of
Partner organisations
• NHS Bodies England including Acute Trusts,
GP’s, Pharmacies, Primary Care trusts, Care
Trusts, NHS Hospital Trusts, Foundation Trusts,
Strategic Health Authorities, Mental Health
Trusts, Special Health Authorities, Community
Health Councils, Local Health Boards, NHS
Trusts, including Ambulance Trusts within the
boundary of Partner organisations.
• Third Sector and Charities within the boundary
of Partner organisations
• Citizens Advice within the boundary of Partner
organisations
• Police Services within the boundary of Partner
organisations
• Fire and Rescue Services within the boundary
of Partner organisations
Author: Ian Akeroyd
Classification: In Commercial Confidence
An East Midlands Collaborative Infrastructure
Interoperability is at the heart
of our Network. The VMB PSN
will enable Collaboration
between EMPSN partners or
across the National PSN as a
standard feature.
EMPSN Partners connect to
one Physical Network logically
separated by Secure VRF
(Virtual Route forwarding)
technology
Health
Partner
PSN Access
(CoCo )
Local Gov
Partner
PSN Access
(CoCo)
Education
Partner
No
PSN Access
Police
Partner
PSN Access
(CoCo)
DNSP element
Virgin Media Business
Code of Inter -Connection
(CoICo )
GCN element
Virgin Media Business
Deed of Undertaking
(DoU )
GCF
Services
Other DNSPs
& PSNSP
GCN
Virgin Media
DNSP
DNSP _001
Voda/CW
North POC
10 GB
NNI
EMPSN Virgin Media Business
MPLS / IPVPN Service CAS (T) 2-2-4
10 GB
NNI
Virgin
POI
Media
GCN _001
POI
Level 3
Other DNSPs
& PSNSP
South POC
EMPSN User
VPNs
BT
Central
Police Apps
3rd Sector
Partner
No
PSN Access
Logical Connection to the PSN VPN
Physical Connection to the EMPSN
N3/Health
Other DNSPs
& PSNSP
Author: Ian Akeroyd
Classification: In Commercial Confidence
Technology enabling change on the Front Line
.
.
Wireless
UK Cellular
Network
PSTN
UK National Voice
Network
National
PSN
Services
Mobile
Access
N3
FMC
Microsoft
Lync
Aggregated
PSN Core
connectivity
Cloud
Apps
GCloud
GCSX
CJX
SIP/TDM
Partner access
to Cloud
Services
Video
EMPSN IPVPN
DNSP
Cisco
HCS
Security
Services
Single IPVPN
Link
1/10gbps
Internet
Remote
Access
premise
services
1/10gbps
Remote
Access
.
.
Author: Ian Akeroyd
Classification: In Commercial Confidence
Target Outcomes
Deliver More..
Spend Less..
•
Simpler and more efficient
procurement
•
Reduce procurement overheads
•
Lower integration costs
•
Reduced operating costs
•
Less duplication of ICT
•
Increased staff productivity
•
•
Improve organisation and cross
government collaboration
•
More Flexible services
•
New channels for services across
Government
•
Open up organisational
boundaries
•
Public sector interoperability,
Common standards, common
security
•
Open Marketplace
•
Technology to deliver change
Reduce estates
Author: Ian Akeroyd
Classification: In Commercial Confidence
Questions?
Author: Ian Akeroyd
Classification: In Commercial Confidence