Info - Air Botswana

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Air Botswana’s Frequent Flyer Program,
It aims to recognize and reward frequent flyers with
free travel and special benefits.
Membership is free.
Only individual adults of 12 years and above are
eligible to join
Teemane club is categorized into 4 tiers, being Blue
,Silver, Gold and Diamond
Interested individuals may apply through our website
at www.airbotswana.co.bw
Miles/Points do not expire but member status will
either be upgraded or down graded annually
BLUE Card- 0-8000 miles
There is no expiry date, member earns 200 bonus points
once accounts is activated.
Benefits
Earn status bonus points on tickets purchased on BP
Redeem miles for ticket purchase for member or
companion
Member only qualifies for a card after 3rd flight
Silver card is attainable at 8000-15000 miles
Card expires after a year, member earns 300
bonus points at attainment.
Benefits
 Priority on waiting list
 Priority tag on baggage
 Extra baggage allowance based on weight system
of 5kgs
 Priority boarding
Gold card is attainable at 15000-30000 miles
The card expires after a year and 500 bonus points is
awarded at attainment
Benefits
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Priority on waiting list
Priority tag on baggage
Extra baggage allowance based on weight system of 10kgs
Priority boarding
Dedicated Assistance Number
Access to business lounge
A diamond card is attainable at 30 000,the card expires after
2 years, Bonus miles of 700 are given at attainment
Benefits
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Highest priority on waiting list
Priority tag on baggage
Extra baggage allowance based on weight system of 15kgs
Priority boarding
Dedicated Assistance Number
Access to business lounge on Air Botswana operated
flights at Gaborone and Johannesburg members may invite
1 guest to join them at the lounge
Express courier service for membership material
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Prospect member: - All members will remain as prospect and only become active
on first flight. In all
cases permanent plastic membership card will be sent only after member makes
third flight.
Ghost members: members who used temporary cards before they were enrolled by
the back office, they get registered through DCS and continue to earn points and
can only be activated when their accounts are updated at the back office
Dormant member:- members can become dormant due to inactivity. Such
accounts will be set to
dormant at specified periods.
Membership Expiry: - Membership does not expire for the Blue Tier. However
members at
Silver, Gold and Diamond, will have their status downgraded or upgraded
annually according to activity or suspended if they have not flown for 24 months
consecutively, and the account will be expired after 36 months of inactivity.
Expired accounts will be kept on the FFP system and can be activated at the Blue
level.
Blacklisted member: - A member can attain this status especially where instances
of fraud are
detected.
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Web registration. Log onto www.airbotswana.co.bw
Click on About Teemane Club and log in as new member
to retrieve a registration form in window. After successful
completion a temporary card with a membership number
will automatically be generated by email within 24 hours
of your enrolment.
This account will remain prospect until first flight is taken
to activate membership. The email field is compulsory on
the web
Application form.
These can be collected from any of our sales offices or
check-in points
A temporary membership card with a membership
number is attached to the enrolment form .Member is
supposed to detach and use this card until they receive a
permanent plastic card after the third flight.
Manual Tiering (Programme Administrators)
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A written motivation is required. The manual tiering
Workflow must be initiated. The workflow
automatically notifies the Program Administrator
about the tiering request. If approved the
administrator will complete the Manual Tiering
process and conclude the Workflow. If the motivation
is insufficient or not approved the Programme
Administrator will add an applicable comment in the
Workflow and finalize the process.
The following redemption rules will apply:
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Sector based redemptions will apply
throughout our network
Redemption class will be ‘U’
Infant tickets will be seen as normal adult
redemption tickets if the infant needs a seat;
Return fare is double redemption Miles;
Open Jaw tickets will not be allowed
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Redemption Request Reversal is allowed. This
option is available if Members have not
already used (flown) the redemptions
requested. On reversal 500 Miles will be
deducted from the Member accounts for
voluntary cancellations; the balance of the
Miles will be credited to the Members
account. The penalty of 500 Miles will apply
for all tier level Members where the member
has voluntary cancelled the booking.
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Members must quote their FFP numbers when making
their reservations or during the check-in process.
After Flight Closure the airlines Departure Control
System (DCS) generates a Frequent Traveller List
(FTL). This FTL message is automatically sent to the
Loyalty Plus Type B Address. This FTL message is
interpreted and the programme rules are applied to
the records that contain valid FFP numbers.
This interface is “real-time” and allows members to
view Miles allocated to them within moments of flight
closure. The member’s booking class is verified by
matching the FTL data received with the PNR data.
PNR data is received daily.
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Redemption tickets are valid for 3 months only. Redemption Request
Reversals will be allowed.
This option will only be available if the member has not already used
(flown) the redemption requested. The following will govern the refund
of redemption tickets:
Non-expired Redemption tickets will be refunded (Points and taxes) on a
Reversal, but a percentage of the Points applicable for the specific
Redemption will be forfeited. The charges for the different Tier levels are
as follows:
The charges for the different Tier levels are as follows:
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Blue Tier
=
Silver Tier
=
Gold Tier
=
Diamond Tier =
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Expired Redemption ticket will not be refunded.
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25%
20%
15%
No charge
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Reservations agents will include membership numbers using the
applicable SSR entry in the member’s PNR. The SSR’s are:
FQTV for members flying on normal tickets;
FQTR for members flying on Redemption tickets and;
FQTU for member who are using Points to upgrade their class of
travel.
Members will also quote their Air Botswana Frequent Flyer
membership numbers during the check-in process. If the
membership number was not included on the PNR, the check-in
agent must add the membership number during the check-in
process. Once the flight has closed the Departure Control System
will generate a FTL message in the standard IATA format.
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Members may request that transactions be
added to their accounts retroactively in the
event that it was not allocated previously.
These requests can be facilitated:
Via the Member Website;
By calling the Call Centre;
By sending a letter or FAX.
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Card Replacement
Card replacement will be allowed for all tier
levels at a cost of BWP 100 per member.
Tier Fulfilment
Once the member tiers to the next level they
would be advised through letters with new
cards maintaining the same numbers.
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