ELECTRONIC
GOVERNANCE
“
E-Governance is the application of Information
and Communication Technology (ICT) for
delivering government services, exchange of
information
communication
transactions,
integration of various stand-alone systems and
services as well as back office processes and
interactions within the entire government frame
work.
”
TODAY
The importance of using technologies
and electronic methods to manage
organizations through the example of
AIESEC.
WHO IS IN
THE ROOM?
ORGANISATIONAL
BACKGROUND
ORGANISATIONAL BACKGROUND
Vision
Peace and fulfillment of humankind’s potentia
Impact model
Develop responsible and
entrepreneurial leadership for a
positive impact in society
ORGANISATIONAL BACKGROUND
world's largest youth-
run organization
Platform for
youth
Experience
leadership
Global Learning
Environment
International
Internships
ORGANISATIONAL BACKGROUND
Operations
•
•
•
•
•
Professional Exchange Management
Volunteering Exchange Management
Talent Management
Marketing
Financial Management
ORGANISATIONAL BACKGROUND
AIESEC MODEL
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18 to 25 years old
No relevant experience
Volunteering basis
Change leadership body every year
Little control and command mechanisms
High cooperation between entities needed
Five year ambitions
ORGANISATIONAL BACKGROUND
86.000 Members
500 Conferences annually
114 Countries & Territories
8.000 Partner Organisations
5.000 International Professional Internships
2.400 Universities
15.000 International Volunteering Experiences 1 Million Alumni
24.000 Leadership Experiences
64 years Of Experience
ORGANISATIONAL BACKGROUND
What makes it work?
•
•
•
•
•
Shared purpose
International Policies
Cooperation for exchange delivery
Integrated
Process and Timeline alignment
Online
Knowledge & information management Platform
INTEGRATION
OF GLOBAL IS
INTEGRATION OF GLOBAL IS
1950 Exchange matching during conferences.
1970 Introduction of computer based IS to smooth matching at
conferences and track development of exchange.
1980 Internal communication via bi-yearly printed newsletters delivered
across the world. Primary communication tool was fax.
1990 Implementation of first online matching system increased
information flow but brought challenges in infra-structure and
education.
2000 Introduction of Myaiesec.net, an integrated platform for exchange
and knowledge management, as part of a long term IS plan.
INTEGRATION OF GLOBAL IS
54591
49277
Members
35015
28332
MyAIESEC.net
increases
ownership
with new
functionailites
23161
Clear
Organisational
Goals across
global network
Introduction of a
new system
(MyAIESEC.net)
Ongoing
Recruitment
Leaders
15299
Flexibility of
Processes
9920
6751
7724
5185
4097
2006
4449
2007
13328
Exchange
8532
5544
2008
2009
2010
INTEGRATION OF GLOBAL IS
INTEGRATION OF GLOBAL IS
Functionalities
Experience Account settings, File Library, Personal Development Tools
Connect Forum, Create contact groups, Write news.
Resources Upload files, create wikis.
Programs Process management of different programs (Upload, Search
internships, User administration, Role assignment, etc.).
Analysis Analyse current and past results, ranking reports.
INTEGRATION OF GLOBAL IS
Benefits
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•
•
•
•
•
•
•
•
Real time access to global exchange information
Process alignment
Real time data analysis
Track global performance
Share knowledge and resources
Identify best case practices in the network
Connect to members around the world
Easy transition into different programs
Track personal development
BREAK
DAILY OPERATIONS
MANAGEMENT
DAILY OPERATIONS MANAGEMENT
Team Management
• Team and Role Creation
• Role Assignment or
Application
• Team Information, Goals
and Resources
DAILY OPERATIONS MANAGEMENT
Exchange Management
• Upload Internships
• Create Interns profiles
• Searching Internships/Interns based on
different filters
• Manage Internship status (new, available,
matched, on hold)
• Applying for internships
• Statistics
DAILY OPERATIONS MANAGEMENT
Experience Management
• Competency self-assessment
• 360º assessment
• Apply for different opportunities
DAILY OPERATIONS MANAGEMENT
Communication
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•
•
•
•
•
Conversations
Contact Groups
Team or Entity Pages
Notifications
Announcements
News
DAILY OPERATIONS MANAGEMENT
Conversations
Conversations
DAILY OPERATIONS MANAGEMENT
Contact Groups
Contact Groups
DAILY OPERATIONS MANAGEMENT
Pages
Pages
DAILY OPERATIONS MANAGEMENT
Notifications
Notifications
DAILY OPERATIONS MANAGEMENT
Announcements
Announcements
DAILY OPERATIONS MANAGEMENT
News
KNOWLEDGE
MANAGEMENT
KNOWLEDGE MANAGEMENT
Content Sections
• Files
• Official
Documents
• Wikis
• Library
• Bookmarks &
Subscriptions
• Search
• Support
KNOWLEDGE MANAGEMENT
Files
KNOWLEDGE MANAGEMENT
Official Documents
Online Learning Centre
KNOWLEDGE MANAGEMENT
Wikis
Wikis
KNOWLEDGE MANAGEMENT
Library
My Library
KNOWLEDGE MANAGEMENT
Bookmarks and Subscriptions
36
KNOWLEDGE MANAGEMENT
Search
KNOWLEDGE MANAGEMENT
Practices
• Clear Framework
– Used Rules & Standards
– Navigation Bar to connect Wikis and Files
• KM must be institutionalized
– After every project has a framed
documentation
– KM team responsible
LEARNINGS
LEARNINGS
Key Learnings from AIESEC
• Importance of education and system adoption
(relevance, user-friendly and incentives)
• Continuous development of the platform is needed
• Understand how the system can drive organizational
growth
LEARNINGS
What to take back?
• How can an electronic platform contribute
for higher management efficiency in my
organization?
• What features are needed to better serve
the different stakeholders?
LEARNINGS
What to take back?
• Centralize and share information within
organization to improve cooperation and
coordination between departments
• Analyze operation’s development and track
performance
• Real time data
• Knowledge Management
• Educate and create the need for system use
QUESTIONS?
THANK YOU