Help Employees Prioritize Their Work to Maximize Enterprise Contribution To be enterprise contributors, employees must prioritize work based on the organization’s objectives, not just their individual roles. Enterprise Contribution Requires Performance Beyond Individual Tasks To perform in today’s work environment, employees must not only execute their individual tasks, they must also make broader contributions outside of their formal roles. Enterprise contribution is high performance consisting of both individual task and network performance. Individual Task Performance • Prioritizing work based on organizational goals can impact enterprise contribution by as much as 7%, while prioritizing based on job descriptions actually hinders enterprise contribution. Network Performance Consists of outcomes such as… Consists of outcomes such as… High output per hour worked Introduction of improved processes On-time task completion Error-free work High-quality work + Implementation of new product or service ideas = Enterprise Contribution Transfer of great ideas from other parts of the organization Improved working methods, techniques, or tools Managers Must Help Employees Prioritize Work Based on Organizational Goals, Not Just Individual Roles There are three key things managers should do to help employees prioritize their work in a way that maximizes their enterprise contribution. 1. Clarify Opportunities for Broader Impact, Not Just Individual Tasks 2. Help Employees Understand Organizational Context, Not Just Formal Structures 3. Facilitate Key Relationships Source: CEB, CLC Human Resources, Driving Breakthrough Performance in the New Work Environment, 2012 © 2012 The Corporate Executive Board Company. All Rights Reserved. Help Employees Prioritize Their Work to Maximize Enterprise Contribution (Cont.) Checklist for Helping Employees Prioritize Work to Maximize Enterprise Contribution Clarify Opportunities for Broader Impact, Not Just Individual Tasks Provide direction on individual tasks and contributions outside formal roles to ensure employees consider both when prioritizing their work. Provide feedback to employees on the contributions they make beyond their formal job descriptions Incorporate broader contributions into formal goal setting discussions Discuss potential opportunities for broader contribution during formal and informal feedback conversations x Don’t over-focus on execution details and distract from the desired end result Help Employees Understand Informal Organizational Context, Not Just Formal Structures Contextualize, rather than filter, organizational information to give employees a broader view when prioritizing work. Clarify decision-making processes and relationships that employees may not have direct visibility into Explain the context behind organizational decisions, not just the results x Don’t filter organizational information to simplify work Facilitate Key Relationships Ensure employees consider stakeholders’ needs and priorities when prioritizing their work. Encourage employees to independently seek input from colleagues and peers Direct employees to key colleagues who can inform the prioritization of their work Help employees understand the priorities and motivations of stakeholders, as well as the dynamics of stakeholder relationships x Don’t serve as a gatekeeper for contacts and relationships to simplify work © 2012 The Corporate Executive Board Company. All Rights Reserved.