Standard & Extended Warranty
for Business
Business Services & Support
Overview: Standard Warranty
Surface devices and all in-box accessories are covered under a limited standard warranty, including the bundled Surface power supply. Surface
accessories that are sold separately, including video adapters, Touch or Type Covers and Surface Pens are covered by a the Surface accessory
warranty included in the box at time of purchase. PC mice are covered for three (3) years under our standard PC Hardware warranty.
The standard warranty covers defects in manufacturing and failures where there is normal use of the device according to the product use
instructions. Microsoft will replace the Surface device with a new or refurbished product. There are no same-unit-repair services at this time.
Defective batteries are limited to one battery replacement during the warranty term, provided the battery is the original rechargeable unit
supplied by Microsoft at time of initial purchase.
Customer induced damage, cosmetic issues, unauthorized repair, and cracked screens are not covered and may void the limited warranty. Under
any of these scenarios, the customer may have the option to pay the out of warranty service fee and obtain an exchange unit, or if the customer
has Accidental Damage Protection for the device, the device may be eligible for an ADP claim (see below).
Severe physical damage and liquid damage are not covered by the standard warranty and are not replaceable.
The Limited (Standard) Warranty terms and conditions can be found at: <insert local url: http://www.microsoft.com/surface/enus/support/warranty-service-and-recovery/surface-warranty.
Extended Warranty for Business
While Surface devices come with a limited standard warranty, you may want to consider purchasing an extended warranty plan for your device. We
recommend our Extended Hardware Service plus Accidental Damage Protection plan.
Coverage varies by region, but standard benefits include:
• Extends Hardware Service Coverage (EHS) to 3 years (see next page for coverage details).
• Accidental Damage Protection - Limit 2 Claims per warranty period; No Deductible Charge.
To minimize downtime, we also offer Advanced Exchange Services in many countries where Surface is sold.
Both Extended Hardware Service and Accidental Damage plans require purchase of coverage within 45 days after device purchase. Full details on the
Extended Warranty terms and conditions can be found at http://www.microsoft.com/en-us/commercialorder/T_C. Business extended warranties are
transferable.
Limited Standard Warranty
 Included with device
 Covers hardware issues due to
defect in manufacturing
Microsoft Extended Hardware
Service (EHS)
 Extends hardware service coverage to 3
years
EHS plus Accidental Damage Protection
 Complete coverage for 3 years total
 Includes coverage for accidents (e.g. drops, spills,
power surges)
 Maximum 2 claims for Accidental Damage
 No deductible in addition to contract fee
By Country Overview
The following table provides an overview of the limited standard warranty and extended plan benefits by country.
With the exception of the EU/EFTA countries, customers in non-launch countries will not be provided exchange services. Customers are entitled
to product support only in countries where Surface is officially launched.
FOR INFORMATIONAL PURPOSES ONLY: For complete details on the terms, conditions, and exclusions, please refer to the agreement
presented to a customer at the time of purchase. This information is only for reference purposes, and does not amend or supersede any
language in the official terms and conditions.
Return Process Overview
Below is an overview of the return process. For more detailed support information, please go to www.surface.com/support/business.
Submit Surface service
request via Phone or
Web
Customer Ships Device Using
Provided Pre-Paid Shipping
Options
Agent creates
Service Order
Service Center
Processes Return
Device Shipped
To Customer
Standard Exchange
Accessory Replacement
 Pre-Paid Shipping Label provided
 5 to 7 Business Days once service order
submitted
 3 to 5 Business Days once device received by Microsoft Service
Center
 No return required
 No advanced shipment available
Submit Surface
service request via
Phone or Web
Agent creates
Service Order
Device Shipped
To Customer
Customer Ships Device Using
Provided Pre-Paid Shipping
Options
Service Center
Processes
Return
Advanced Exchange**
 Requires purchase of Extended Hardware Service Plan
 1 to 2 Business Days once service order submitted
 Return Box and Label Provided
 Customer has 15 business days to return non-functional device
*Standard Warranty and shipping logistics vary by country
** Advanced shipment varies by country
Last updated April 2014